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Trek El Paso East

4.1 (29 reviews)
ModerateBikes
Closed 10:00 am - 6:00 pm

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Repair area

Went in on Sunday, it was my second time in the shop, with the intent of finding out how to make my ride less harsh on my behind. Was greeted by a friendly young woman who asked how she could help. Gave her my situation and she suggested riding shorts. Tried multiple pairs and found a pair that she said should help with my situation. She said if it didn't then to come back with my bike so they can look to see what adjustments can be made. I said my bike is in my car, she said bring it in. She leveled the saddle for me and said the combination of the padded shorts and saddle positioning should be a noticeable improvement. We will see as I've yet to ride. For logging riding data, she had a few GPS systems there, what I liked was that she didn't immediately try to sway me towards the most expensive unit. She took a particular Garmin out and gave me the run down of features and how to mount it to the bike. I also left with a GPS unit. Store is clean and they stock nice bikes. I asked her if it would be worth going with a full suspension versus a hard tail and she said for over the road riding, it would not be worth it. I was prepared to spend money on a new bike there yet they saved me money, money they could've made. Now they will make my money through service and accessories. Finding a business honest in how the customer should spend their money is hard. A lesser shop would've just sold me another bike. Edited to add on 5 September 2016: Was still experiencing sit bone pain. Went back to the shop to get a different size stem to experiment with. Same young lady helped me and said, "why not do a fitting instead of throwing parts at it?" Scheduled a bike fitting and she ended up making some adjustments that have worked very well so far. Did not end up purchasing a new saddle, as you know they can get very expensive. Looking back at it, a fitting is what I should've had done years ago. Money well spent. Edited to add on 20 September 2016: Called the shop yesterday shortly after they opened to ask about a trailer to tow my kid on when I ride. Josh answered and gave me a few options, I told him my ideal budget and he said they could order a Burley for me. Told him I would speak to my wife about it to confirm, he said he'd be there so stop by if I decide to go forward with it. Decided to leave work early (don't tell my boss) and go order the trailer. Was met at Paula by the door and told her the conversation I had with Josh earlier in the day. Trailer was ordered and should be here next week. Called today to schedule a bike fitting for my wife with Jasmine. We will get her fitting done tomorrow. Even though I live on the west side by Franklin HS, I drive out to Atom Cyclist for my biking needs. They're on pace to open a store on the west side in early 2017 on Resler between Helen of Troy and Paseo del Norte. We will have moved from El Paso by then but that shop is going to be a hit. For now, there's only one shop on the far west side in Crazy Cats and I see Atom Cyclist putting a hurt into their monopoly on the far west side. Edited to add on 21 September 2016: The trailer they ordered for me on Monday arrived today. I received the e-mail and by the time I got to the shop a couple hours later, it was assembled and waiting for me. They showed me how to attach it and break the trailer down to put in the car. Couldn't be more pleased. My wife got fitted for her bike today, she said it's much improved, well worth the time and money spent on a fitting. What a great shop.

From the front parking lot.
Derek D.

While riding in the hills around El Paso I ran into another rider who spoke of this shop. So, I stopped by later in the day to buy another tube for my road bike. It's a clean shop. I like how ti's set up and they primarily seam to carry Trek's, Orbeas, and Fishers. I got into a good conversation with Rebecca at the front counter about the Tour of CA. If you are in the area go check 'em out. I can't vouch for the maintenance or repair arena, but I doubt a shop this nice doesn't also provide great service and tune ups.

$3000+ bike wall

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Cool employees. Cheap kits. Superb bikes. If you ride. You know what's up and how to talk to other cyclist

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Even though I live on the west side by Franklin HS, I drive out to Atom Cyclist for my biking needs.

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