Jake's tree service did a great job removing six large stumps from my yard. They were quick,…read moreefficient, and professional. The office staff was also very helpful and professional. I would highly recommend this company for anyone needing tree work.

I am submitting this complaint regarding what I believe were deceptive, coercive, and retaliatory…read morebusiness practices by a tree removal company. I contracted with the company to perform tree removal services at my residence and paid $5,000 for the project. The crew arrived at approximately 8:30 a.m. and departed around 3:30 p.m. After inspecting the property, I discovered that a portion of the agreed-upon work remained unfinished. Based on the scope of the remaining work, it appeared that less than one additional hour of labor by a single worker would have completed the job. The following day, I contacted the company and requested that they return to finish the work for which I had already paid. Rather than honoring what I believed to be their contractual obligation, I was informed that the company would not return unless I paid additional money. In effect, I was asked to pay more in order to receive services that should have been completed under the original agreement. What should have been a routine customer-service matter quickly escalated into a campaign of intimidation. When I disputed the demand for additional payment and continued to request completion of the work, the company's manager threatened legal action against me. Instead of attempting to resolve the dispute professionally, company representatives resorted to personal attacks and accusations unrelated to the services provided. Most troubling, I received written threats that the company would contact my employer and my husband's employer in an effort to "expose" me as a racist. These threats were made despite the fact that I had not published any review, made any public statements, or otherwise damaged the company's reputation. At the time the threats were issued, I had merely stated that I was considering leaving a review regarding my experience. The company's conduct appeared designed to silence a dissatisfied customer through fear, intimidation, and threats of professional harm. Threatening to interfere with a customer's employment because that customer requested completion of contracted work is wholly inappropriate and, in my view, constitutes retaliatory conduct intended to suppress legitimate consumer complaints. Rather than addressing concerns regarding incomplete work, the company responded with threats of litigation, threats to contact employers, accusations of racism, and warnings that their legal team would pursue claims against me. I am requesting that this matter be reviewed by the Federal Trade Commission to determine whether the company's conduct constitutes unfair or deceptive business practices, consumer intimidation, or retaliation against a customer attempting to resolve a dispute regarding incomplete services. I have retained documentation of the relevant communications, including the written threats referenced above, and am prepared to provide them upon request.

Very professional and trustworthy. Tree Connection has been taking care of my trees for over 10…read moreyears. They have been responsive to unplanned storm related issues as well as seasonal maintenance. Can't say enough about the owner Ryan and his crew. When they perform work at your home, they treat it as if it was theirs. When they leave, hard to tell they were even there. Very satisfied customer who appreciates knowing that they have your back. You won't go wrong with the Tree Connection!

On 04/24/25 the owner of the property adjacent to ours hired this company to remove a tree that was…read moreat risk of falling onto our property. While taking the tree down, a large branch fell. It ripped through the polyurethane fabric of our outdoor storage shed & broke the corner metal frame. (It broke the metal pipes, it came down with such force.) Smaller branches left holes in the ground. While one of the workers immediately acknowledged the damage & apologized, the owner never contacted me like I was told he would. At 7pm I contacted him. He didn't seem to understand the extent of the damage because he only offered to replace the "tarp." I asked him to come assess the damage himself but he wouldn't give me a day & time when he available. I explained that valuable items were now exposed to the elements. He insisted on involving the elderly lady who hired him & eventually hung up on me. He offered my son a mere $250. His crew didn't even clean up the fallen mess. The elderly lady who hired him drove 2 hours to come assess the damage herself (I hadn't spoken to her so I assume the owner contacted her like he said he would). I was shocked when she texted me asking if she could drop off a check for $150 as the 1st installment of the $500 that *she*, not The Tree Connection, was going to pay! I told her absolutely not! She did not do the damage, the company did, & they're the ones responsible for it! I've never heard of a company expecting the person who hired them to pay for damage their crew did! Make sure you have a written guarantee that you will not be responsible any damage this company causes should you decide to hire them.

I had 3 very large trees that were in dire need of pruning and one smaller tree. The crew were very…read morepleasant and easy to talk with. They worked very hard and did an excellent job on opening up the canopy of the trees. The also did a wonderful cleanup of my property before they left. I would highly recommend them if you need any work done on your trees.

Great service at a great price and they stand by their work (which cannot be said for some other…read moretree removal companies). Would definitely use them again!

They are the best. They do great work at affordable prices. They even clean up everything. I…read morehighly recommend them.

These guys do a phenomenal job. I have used them twice and…read morethey are very good. Came right on time, got the job done, cleanup was excellent. And when they departed you couldn't tell a tree had ever been there.

Called them up to come out for an estimate. We had a tree fall and had two others that I wanted…read morelooked at for possible removal. Had a couple buddies that had chainsaws and we started taking care of the downed tree. Dave the owner showed up as we were doing this. I walked over to introduce myself and held out my hand to shake it. He didn't shake my hand and looked past me at my friends sawing the tree and asked if that was it. I turned to where he was pointing and looked back to tell him I wanted estimates for the other two trees and he was walking away back to his truck. Highly unprofessional. This was in 2014 if I remember correctly. I'm currently looking again for tree service and saw this company pop up and it still irritates me how he treated me as a customer so I decided to finally leave a review. Stay away.

Mr. Stump came out at a mutually agreed time and provided a reasonable estimate for the stump…read moregrinding work. He took care of the ones away from the house the next day. He waited for PA One Call to come out and mark the lines that are near the house and then came back to finish the work. He worked quickly, effectively and efficiently and was true to his estimate. I would definitely bring him back if I had additional work of this nature.

Great service removing our stumps. Very professional, outstanding work ethic and an excellent…read moreprice. Will use again and I highly recommend.

We have used JTs Tree Service a couple of times now and we highly recommend them and trust them!…read more We had received a few quotes from other local companies, JT came in the most reasonable! On top of the cost they had great communication, got the jobs done quickly, and the clean-up was immaculate! They even helped us talk through future landscaping ideas and pointed out some additional trees of concern to look at removing in the future.

Awesome company! Great communication, on time, proficient, affordable amazing work. Definitely…read morestaying with them for future needs. Clean up was immaculate and quality is impeccable.

We contracted with this company to do service for a price of $1,995.00 After waiting several weeks…read moreand not hearing anything, we called them and miraculously, an opening came open the very next day. We told them we would not ne there and were assured it would not be a problem. We were anxious to pay the money we owed them and they said to just use our card. We used our DEBIT card. They added an additional $80 'service fee" onto our payment. This is ILLEGAL in PA. They have ignored all requests for a correction. They said to my wife: "LEAVE US ALONE LADY!" I would say to everyone, proceed at your own risk.

We used Executive for an extremely large tree removal and we WILL use Executive again! Price was…read morecompetitive, professionally done, cleaned up beautifully. Highly recommend!!! Penny Rosenblum