Gave this place a second chance and wow- definitely shouldn't have. They seem to do pop ups frequently, first time we came was during their Christmas pop up. Tickets were already pricey just to get in, but we thought it was worth it because of how fun and festive it looked. We bought the tickets and made reservations. As soon as we came, there was a long line to check in. Everything was kind of unorganized, and it definitely took awhile to get us seated. Once we were, it took forever for the waitress to come. Keep in mind, online it says you can reserve a table for up to an hour. I understand it was a busy time, and definitely try to be reasonable in these cases, but it LITERALLY almost took an hour to even get 1 round of drinks. And during this time period we did speak up about it, as waitresses walked by we asked 3 separate times if a waitress will be with us soon for our order. And not even in a pushy way, we waited awhile before asking again each time because we didn't want to be rude either. After we did get the drinks, it took another 25 minutes roughly for the waitress to check in again, we already were done with them and honestly just wanted the check so we could leave because the wait time was too long. ANYWAYS I saw this new pop up, recently for Wonderland, and they're hosting love island watch parties. I figured for my birthday that'd be pretty cool, and while we did have a bad experience before, maybe things would be different because we're going on a week day, maybe more staff, who knows. Nope, this is somehow worse, because I can't even excuse it as for being busy, it's just straight unprofessionalism. We booked for 7:45, we did come a few minutes late, like maybe arrived at 7:48, however online they have a 15 min grace period. Anyways there was a line to check in, I overhear the woman in front of me being told they had to give up her reservation, and asked if she could sit at the bar. By the time we talk with the hostess, she goes "so actually we have a 10 minute grace period here and we had to give your table-" I literally show my phone with the reservation, and time, saying "oh, but it's only been 5 minutes. We booked for 7:45, it's 7:50." She pauses, and says "oh" "okay well unfortunately there's no tables, do you mind sitting at the bar? Or we could sit you at our sister restaurant (Moe's Cantina) next door, they are hosting love island as well" which okay at least we got a table there instead. In fact they were super nice there, so that's a blessing in disguise honestly lol. But the fact you would literally lie to my face about the grace period- is frustrating. Okay maybe while it says online there's 15 minute grace period, and could be incorrect. Saying now it's 10, but it's only been 5 minutes??? What's the point of making reservations if you give up everyone's tables. The real cherry on top is the fact they marked me as a no-show on OpenTable, marking it against me. (OpenTable did resolve this later with them but is still a bit of a slap in the face, the fact they claimed that in the first place.) Honestly seems like they just like the cash grab of being trendy with new decor while the actual service lacks. read more