If you order for pick up and decide to return the shoes you cannot return to store. You must call…read morecustomer service to get it take care of. Horrible! Also orders for pick up take ~7+ hours I kid you not! Never again.

Don't try out the shoe to see if it works for you because if they don't work they won't let you…read morereturn. Guy at door was condescending. Will no longer get my buisness. There's too many options these days who will let you return. Most of the shoe options are junk. Only giving 2 stars because guy at the counter who helped me was very nice.

love the employees very fun atmosphere love the selection and deals !! i've been rocking vans…read moresince the 80s n will forever love all shoes n they cost of them are resasonable

Over the past two weeks the service was awesome. I had to sit down and write this review because it…read morehas improved over the past few years. I took my little girl in two years ago and getting her sized for shoes and finding the shoe she wanted left me feeling blah. So we've not been going as much. But my wife told me to buy her Vans, so we went. We were greeted the moment we walked in. The two gentleman were not intrusive but offered to size my daughter up and showed us what selection they had. They weren't pushy at all. They told us if we didn't find the shoe, they could order it in store to have it delivered and we could pick it up another day. After not finding the right shoe they answered questions about the website and invited us back. So I went home and ordered the shoes my daughter wanted... and then I ordered a second pair. The first pair was available the same day. Of course they welcomed us back and helped us out right away. The second pair wasn't in stock but I was able to track the fed ex shipment. I called after they were delivered and they looked for me and had them waiting when I showed up. The cashiers weren't the same ones but just as helpful. I think I had interactions with 4 different employees and every one of them were helpful, cheerful and acted as if they loved their job. I'm glad I went back and found this store is improving.

Jesse provided amazing service at WSS. He made my exchange completely seamless and stress free…read more Super helpful, quick, and professional the whole time. Really appreciate the great experience.

Honest review here, from a customer who came to a WSS store for the first time--and will NEVER…read morereturn to their branch here in Palmdale EVER AGAIN!!! The manager is useless . I was returning a pair after just 6 days (with receipt, the barcode tag and shoebox), because trying the shoes gave me feet pain. He decided it wasn't in its "original" condition even if there was no damage and had only been used ONCE. I think he saw some dust and freaked out #eyeroll ...Yeah, this is how ridiculous this place is! I mean, how was I suppose to know the shoes would hurt me after being in it if I never walked in it?? Did that dude expect me to return them within the same week of it just sitting on a shelf at home?! That's asinine! Luckily tho, I was able to return the item to their Lancaster store, thanks to Scott! So, WSS Corporate, if you're reading this, you did something right by hiring that man! He was welcoming, easy to communicate with and dealt with the matter at hand like a pro! Couldn't have asked for a better service. Customer left happy because Scott has common sense and customer service skills! Scott, if you're reading this, THANK YOU.

First visit to this store. They have great clothes and decent prices. I felt some items were…read moreoverpriced. I will definitely return in the future when I have more time to try things on. I was able to find two hoodies that I love. They have a rewards program, so be sure to sign up. The store was clean and inviting. 1/29/26

I brought in several articles of clothing for resale. They were highbrow alternative and vintage…read moreitems. Some of the stuff included hardly worn plus size steel-boned corsets, TUK Creepers, and a vintage coat. It was two younger women working whom clearly didn't bother even googling my items. They also told me to "come back closer to Halloween" even though those items are quality "everyday" wear for alternative people. If you're going to be accepting resale, it's probably a good idea to educate your buyers about the various styles and brands that exist outside of their own recognition. I've always recommended Uptown Cheapskate to others for buying and selling. Now, I feel alienated as a customer, plus sized woman, and alternative person.

Cashier Vanessa and associate Amy (checking receipts at the door) spent my entire transaction…read moretalking sh-smack about the previous customer before us even mocking his voice and saying that he was crazy for not understanding how taxes work. I just think it's so unprofessional!! Please train your staff better.

I went in to see if they have a Dove shampoo and conditioner. They have them alright but not the…read moresize that I was looking for. And the price is pretty high compared to the one that I was looking for. So I declined to get it. They have a quiet selection of other hair products but none fancy my style so I didn't get anything. I moved around and checked out the products. Plentiful of selection as well as clearance items are available but I decided not to buy anything because I saw the line. It's not even 11am on a weekday and the line was so long. How much more on the weekends? There were 3 registers open but the line wasn't going fast. It would have been nice for the 2 employees stocking up to have stopped and helped out. But no, they just went on with whatever they were doing. I'll try to come back at a different time and see the difference. Happy shopping!!!

I ordered a Salty's flat- bill hat for my son. When it was delivered, it was a curved-bill regular…read morebaseball hat. My son told me he wouldn't wear it, so on our way out of town, we stopped by this location to exchange it. He didn't find the one, so he picked another hat that was the same price. When we got to the register with the receipt that shows a flat-bill hat the sales associate proceeded to tell me that is what the hat was a flat bill that just is "curved up." What? I told her we get all his hats here, and this is not what I ordered. She again wanted to prove she was right. There is a line of people behind us. Why say anything? Do the exchange and let us head on our way. I wasn't happy to say the least. Next time I will go to another location. 8/3/25

Me and my mom came in to get a hat for my dad's birthday, we are normally really nice people but…read morethe way the store manager treated us was a disgrace. We were checking out and my mom jokingly asked if there was any discounts and he just looked at us in disgust and shook his head no. From the beginning of the interaction we could tell he was having a bad day or something cause customer service was not it. We've been to this boot barn before and have had pleasant experiences but carlos the STORE MANAGER needs an attitude check. We had some help from a very lovely lady who was wearing a leopard print shirt she was very nice. Hopefully he does better. We ended up just walking out without purchasing anything would rather go to a different boot barn.

They do have a quiet inventory of items that they are selling. But none caught my eye though…read more I perused inside and found out that they have more than meets the eye. Items are good for gifting ideas or some custom parties. Plenty of Knock off bags hanging on the walls. I even saw a purse with the Obamas face on it. Thigh high boots and the like in different colors. Set of Fancy jewelries in a display window. Knock off Watches. They have good deals but I never seen this place to be busy or anybody checking it out.

Nice merchandise for a very reasonable price. All shoes, purses, watches, sandals,perfumes,…read moreeverything was very reasonable in the store.