Came over here to find a particular sneakers. They didn't have it. I look around including the…read moreclearance rack, I found one that I like and it is in my size. The staff are friendly, helpful and wearing masks. Social distancing and limited capacity is enforced. Hand sanitizers are on deck. Free parking in front.

The workers at this location are so nice. Any question you have they will gladly answer it. I was…read moreinterested in shoes that were on clearance and they let me know they can order the shoes for me at the same price and have it shipped to my house for no extra charge. I consider this great customer service. So many employees don't tell you anything unless you ask these days. Here they will go out of their way to accommodate you and help in any way they can.

If you order for pick up and decide to return the shoes you cannot return to store. You must call…read morecustomer service to get it take care of. Horrible! Also orders for pick up take ~7+ hours I kid you not! Never again.

Don't try out the shoe to see if it works for you because if they don't work they won't let you…read morereturn. Guy at door was condescending. Will no longer get my buisness. There's too many options these days who will let you return. Most of the shoe options are junk. Only giving 2 stars because guy at the counter who helped me was very nice.

love the employees very fun atmosphere love the selection and deals !! i've been rocking vans…read moresince the 80s n will forever love all shoes n they cost of them are resasonable

Over the past two weeks the service was awesome. I had to sit down and write this review because it…read morehas improved over the past few years. I took my little girl in two years ago and getting her sized for shoes and finding the shoe she wanted left me feeling blah. So we've not been going as much. But my wife told me to buy her Vans, so we went. We were greeted the moment we walked in. The two gentleman were not intrusive but offered to size my daughter up and showed us what selection they had. They weren't pushy at all. They told us if we didn't find the shoe, they could order it in store to have it delivered and we could pick it up another day. After not finding the right shoe they answered questions about the website and invited us back. So I went home and ordered the shoes my daughter wanted... and then I ordered a second pair. The first pair was available the same day. Of course they welcomed us back and helped us out right away. The second pair wasn't in stock but I was able to track the fed ex shipment. I called after they were delivered and they looked for me and had them waiting when I showed up. The cashiers weren't the same ones but just as helpful. I think I had interactions with 4 different employees and every one of them were helpful, cheerful and acted as if they loved their job. I'm glad I went back and found this store is improving.

Jesse provided amazing service at WSS. He made my exchange completely seamless and stress free…read more Super helpful, quick, and professional the whole time. Really appreciate the great experience.

Honest review here, from a customer who came to a WSS store for the first time--and will NEVER…read morereturn to their branch here in Palmdale EVER AGAIN!!! The manager is useless . I was returning a pair after just 6 days (with receipt, the barcode tag and shoebox), because trying the shoes gave me feet pain. He decided it wasn't in its "original" condition even if there was no damage and had only been used ONCE. I think he saw some dust and freaked out #eyeroll ...Yeah, this is how ridiculous this place is! I mean, how was I suppose to know the shoes would hurt me after being in it if I never walked in it?? Did that dude expect me to return them within the same week of it just sitting on a shelf at home?! That's asinine! Luckily tho, I was able to return the item to their Lancaster store, thanks to Scott! So, WSS Corporate, if you're reading this, you did something right by hiring that man! He was welcoming, easy to communicate with and dealt with the matter at hand like a pro! Couldn't have asked for a better service. Customer left happy because Scott has common sense and customer service skills! Scott, if you're reading this, THANK YOU.

First visit to this store. They have great clothes and decent prices. I felt some items were…read moreoverpriced. I will definitely return in the future when I have more time to try things on. I was able to find two hoodies that I love. They have a rewards program, so be sure to sign up. The store was clean and inviting. 1/29/26

Ok this is a really nice second store. It's all name brands for the low low. If you have the…read morepatients to Fidel through all of the items you can find a good bargain. They have a lot of great purses for ladies who are into purses. I know people who shop here and always recommend this place so I thought I'd stroll through there while I was waiting for my food and I did see a lot of brands that I would normally select. The employees were nice and friendly and seemed to be smiling the entire time. I just wish the store was bigger so I didn't feel a squished.

Cashier Vanessa and associate Amy (checking receipts at the door) spent my entire transaction…read moretalking sh-smack about the previous customer before us even mocking his voice and saying that he was crazy for not understanding how taxes work. I just think it's so unprofessional!! Please train your staff better.

I went in to see if they have a Dove shampoo and conditioner. They have them alright but not the…read moresize that I was looking for. And the price is pretty high compared to the one that I was looking for. So I declined to get it. They have a quiet selection of other hair products but none fancy my style so I didn't get anything. I moved around and checked out the products. Plentiful of selection as well as clearance items are available but I decided not to buy anything because I saw the line. It's not even 11am on a weekday and the line was so long. How much more on the weekends? There were 3 registers open but the line wasn't going fast. It would have been nice for the 2 employees stocking up to have stopped and helped out. But no, they just went on with whatever they were doing. I'll try to come back at a different time and see the difference. Happy shopping!!!

I read other reviews of this store so I was not expecting great service......it was the total…read moreopposite. Upon walking into the store we were greeted by two of employees. Came in looking for a hat for myself and cleaning for my friend. Hazel assisted me with sizing and finding a color that I liked. I don't know if others experienced another employee but Hazel and Mike made my visit awesome...I would definitely return when I'm ready to shop for boots.

I ordered a Salty's flat- bill hat for my son. When it was delivered, it was a curved-bill regular…read morebaseball hat. My son told me he wouldn't wear it, so on our way out of town, we stopped by this location to exchange it. He didn't find the one, so he picked another hat that was the same price. When we got to the register with the receipt that shows a flat-bill hat the sales associate proceeded to tell me that is what the hat was a flat bill that just is "curved up." What? I told her we get all his hats here, and this is not what I ordered. She again wanted to prove she was right. There is a line of people behind us. Why say anything? Do the exchange and let us head on our way. I wasn't happy to say the least. Next time I will go to another location. 8/3/25

They do have a quiet inventory of items that they are selling. But none caught my eye though…read more I perused inside and found out that they have more than meets the eye. Items are good for gifting ideas or some custom parties. Plenty of Knock off bags hanging on the walls. I even saw a purse with the Obamas face on it. Thigh high boots and the like in different colors. Set of Fancy jewelries in a display window. Knock off Watches. They have good deals but I never seen this place to be busy or anybody checking it out.

Nice merchandise for a very reasonable price. All shoes, purses, watches, sandals,perfumes,…read moreeverything was very reasonable in the store.

We stopped by here to get my husband new shoes. Quite a few he was interested in, they didn't have…read morehis size. He was able to find one he liked, and they had it online. They were able to do a price match and have it shipped to our house. Isaiah was really helpful and provided excellent customer service. 11/25/25

Was told by an employee I could get multiple of something and when I got there they changed their…read moremind. Not professional at all