Writing this review after my daughter hit her head on a stack of shelves on the floor.
On the 21st of May my parents, 2 kids and myself went into the store to sell some items. The lady working there looked and picked items she was interest in. After she picked and I got my total amount, I decided to walk around with my mom and kids and picked a few clothes that I was interested in.
As I was getting ready to walk to the register to pay, I see my daughter, who was with my mother at the time, walking towards me with a doll in her hand that she was interested in. She trips, falls and bangs her head on a stack of disassembled shelves on the floor sticking out from under a clothing rack. The loud bang of my daughter's head hitting the stack of shelves made my heart sink to my stomach. I dropped what I had in my hands, grab her and attempted to console her.
As I walked to the counter to get some help, I look in the direction of the 3 people behind the register, two young adults and the cashier who was much older, and no one seems to have the slightest concern, all of them staring at their phone. I get closer to them as my child was screaming in pain and asked for an ice pack, the cashier look at me and said "noooo" in a voice I could only describe as indifferent. At this point I'm in a panic because I start seeing some blood unaware how big the gash could be. I then ask this group that still had not moved from where they were if they had paper towels because my daughter was bleeding, she replies with the same callous manner "in the bathroom" and points to the bathroom. I quickly walk over to where she points, open the door reach under the paper towel dispenser and no paper towels! Thank god there was a basket of diapers. Which luckily I saw a packaged single diaper, opened it and put pressure on my daughter's head. Walked out of the bathroom and glanced and these people were still on their phones! I rushed my daughter to urgent care.
I went in the next day to speak to someone in charge. The only person there was a younger cashier that wasn't there the day before. After asking her about who may have worked the day before she tells me she thinks it was the OWNER OF THE STORE! She thinks it's the owner because there are only 3 women that work at the store, and that my description fits that of the owners.
My anger and frustration stems from this owner not caring about her customers. I'm all about supporting small business but if this is how you are going to treat your community, no thank you. I would feel different if this was a regular department store, but this is a kid's store with toys, clothes and furniture all catered to children. Even the colorful sign makes it seem like this is a kid friendly environment.
After my daughter and I finally settled down, I noticed on my receipt that she did not credit me for a "Fisher-Price Hot Wheels racing loop ramp." I was credited for my items way before my child fell so she couldn't have just forgotten in all the commotion, not that it would have phased her anyways. At the time I am typing this up 3 weeks have past and the toy has been posted, I have not been called or notified of the mistake, so she is 100% knowingly selling a item she has stolen from me.
Unkept bathrooms, no first aid or ice packs, stacked up shelves stored on the sales floor, stealing from customers? If this owner cared about the community that's funding her business, this injury could have been 100% preventable and would have kept a customer. Hopefully my credit is transferable and is given to someone in need. Name on credit Carla Rivas. read more