Had a wonderful experience coming here. Really came through and was kind and inviting. Would…read moredefinitely come back here for future needs.

Abraham has worked on half a dozen of my watches. He has always done an excellent job -- at a fair…read moreprice no less. I'm glad I discovered his shop.

Kyle's jewelry is such a great find!!!! I wish I had known about it sooner, you have to visit. They…read morehave beautiful items and do incredible custom work. They also are my go to for any jewelry repairs. Outstanding customer service!!! Highly recommend!!!!

Kyle's Jewelry, in Lewisville Tx, was able to repair my pendant while I waited. The gentleman that…read morehelped me was so very kind,and helpful. I will definitely shop here again.

They are super sweet and have repaired several vintage pieces of jewelry for me. Wonderful people!read more

Great honest business with high quality jewelry repair for a good price, the couple that own It did…read morean amazing job getting my girlfriends ring fixed in less than two hours when It was completely snapped in half for a good price 10/10 would recommend.

After a frustrating experience with a well-known retail jewelry store chain that overcharged me and…read morecouldn't properly repair my bracelet, I was so happy to find Gold and Carats. From the moment I met Riley, her kindness, professionalism, and expertise were evident from the start. She took the time to help, and the repair turned out beautifully. More than fixing my bracelet, she turned a disappointing situation into a positive experience.

I was in search of an honest, reputable jeweler store to resize my wedding band and engagement…read morering. I really love my ring and it was hard finding a place I felt I could trust. Thanks to Yelp, I visited their store a few weeks ago. It is actually a really pretty store inside- quite different than how it looks from the exterior. An employee named Riley greeted me and we sat down to talk about my jewelry needs. I noticed another female employee holding a sleepy baby boy, so of course, I had to talk to him! The mother explained that this company has been in business for over 40 years. FORTY! She is actually the granddaughter in law to the owners. I love how it is a family run business that obviously provides great service to be in business for so long. They explained the process to resize the ring and were transparent about pricing since they would have to separate my rings that were soldered together to be resized. I was able to pick up my ring today and it fits perfectly! They cleaned it up nicely and also checked the diamond prongs. I love being able to wear my ring again! Thank you, Gold N Carats! I will definitely return and refer others to you!

This is our favorite Jeweler in the DFW area. They offer custom designs, estate pieces and always…read morehave other new and interesting pieces in stock. We've had repairs done here, and the workmanship is outstanding. We've been happy customers over 10 yrs.

Owner is awesome and helpful. Always go for adjustments on new watches and new battery. Great…read moreprices as well.

This is the 3rd time I have visited Bermuda Gold. Each time has well exceeded my expectations. I…read morehave had a ring sized, had some diamonds replaced in a necklace and had a clasp on an earring fixed. Friendly with speedy service. Prices are reasonable. They were not even going to charge me for my earrings but I gave a tip instead. You do not find customer service like this anymore. They definitely have my business.

We were in Texas to go to a concert. On the day after the concert we visited some shops! This place…read morewas so wonderful! The Owner made us feel right at home! She looked and acted like a Southern Bell because she was so warm in her attitude and speech towards us. We bought some things and then left. Her shop is great! There was a very funny funny sign which I will show in my pictures. Just warm hospitality from this store! When I travel back to Texas I will go there here. The owner talks to you as though you are a friend not a customer. You leave her shop with a good taste in your mouth.

I got my watch battery replaced! Didn't need to leave it for battery replacement- done while we…read morewere there! Quick and friendly! Will definitely go back!

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

I'll start by saying Gabe is one of the coolest people I've ever met and he is a true professional…read more I like that it has been a family owned company for nearly a century, and you get that feeling when you work with them. I took my wife's ring to get cleaned, and the best possible deal they have costs around $70 and it was worth every penny. The ring was a mirror image of when I picked it up for the first time - I was surprised that it could look so nice! In all, the customer service was unbeatable and the quality of the work was excellent. Don't be scared to let them handle your jewelry!

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

They are NOT a Rolex dealer. The staff said they stopped selling Rolex in Fall 2025. Otherwise, a…read morevery nice store and friendly staff. But they no longer sell watches.

Beautiful jewelry and very nice staff Bought a beautiful…read morering. Enjoyed the sale! Thank you

Peter was very knowledgeable and helped me out quickly. As a new customer, I felt very at ease!read more

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.