great customer service! love this store!! everyone was so welcoming, helpful, and patient. they…read morehave a beautiful selection and the pricing is very reasonable compared to other jewelry stores. you can tell they genuinely care about their customers and want you to find something you love. definitely recommend checking them out if you're looking for quality jewelry and a great shopping experience! :)

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had a few custom rings designed here and had an amazing experience with the staff and the…read morepieces themselves are beautiful, exactly what I wanted. They walked me through the entire process, made great recommendations, and were transparent about everything.

I had the best experience here today. I was here for an event and it was so much fun. The store…read moreis beautiful and the employees are amazing.

If I could tell you only one thing about Szor Collections, it would be that their customer service…read moreis exceptional. The best of any company you will ever interact with. Jay is so down-to-earth and easy to talk to, you'll want to be his friend. Every visit I've made to the store is a fond memory (even the times I didn't buy anything). The first time I visited the store, my son was 1.5 years old. I was a little worried about shopping around other people (the first Covid lockdown had just ended), so Jay generously offered to let me come in half an hour before the store opened for a private experience. My son got so anxious and frightened about being in a new environment that he threw up. Jay was unbelievably calm, gracious, and prepared. He had the floor clean in about a minute, and offered coloring books/cookies/toys to my wailing son -- all while reassuring me that he had a son the same age, and wasn't the least bit bothered. Obviously I had to cut this visit short, but Jay offered to text me pictures or videos of any pieces I wanted to see, or to meet another time at an outdoor environment if that would be less stressful for my son. Szor's jewelry selection is thoughtfully curated, and runs the gamut from more feminine to more masculine pieces. Items tend to feature less common materials (opals, moonstone, 24k gold). Designers include Barbara Heinrich, Petra Class, Atelier Zobel, and Denise Betesh. The online shopping experience is also excellent (they put a lot of time into their website and social media), but there are pieces in the store that aren't featured on the website, so it's worth visiting the shop if you can. This is definitely a small business that inspires loyalty, and I recommend them very highly.

The finest contemporary fine jeweler in Dallas. Great personal service.read more

The service is always friendly and the repair prices are reasonable. This is my go to spot for…read morequick jewelry repair. They also clean your jewelry after repair as well at no cost. The location is clean and quiet and I like that there is also nice jewelry options for purchase at the location.

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

Got a watch for my birthday that was too big and needed to have some links removed, came in and saw…read moreTito and was in and out within 15 minutes, he even added back a link to accommodate a looser fit that i wanted after the first attempt. Thank you!

Extreme markup- went to buy an Omega watch I wanted, it retails for $7900, they had the watch in…read morestock listed for 10,500 I told him I could get it cheaper and ask if there was any room to negotiate, they said no. Then they went into fear tactics and trying to scare me that if I could find it cheaper, it could be a fake. It wouldn't be an authorized dealer like they are. There's too many fakes out there, and I needed to buy theirs. The fear tactics was a turn off and made me lose trust and everything they were saying I went online to a jewelry store in Naples, Florida called Exquisite Time Pieces,. They had the Watch in stock listed for retail 7900. - process was easy sent me a link to buy it shipped. It received it two days, Box papers Warranty super easy experience. I would highly recommend people check other places and a manufacturer for what the retail price is so you know how much over retail you're paying I will not buy or visit that store again because I felt like they tried to take advantage of people that don't know and try to pressure Cell you before you have a chance to check prices elsewhere Good luck * responding to reply- I would expect nothing less than deflection from the fact that I bought from unauthorized dealer new with a five-year warranty confirmed through Omega. It was not secondhand and your markup is still outrageous.

Where do I even start? My fiancé and I came here back in January to design my engagement ring and…read moreit was an absolute nightmare. We worked with a salesperson named Mark, who at first seemed really genuine and helpful. Toward the end of the appointment, they had me step away so they could discuss pricing with my fiancé privately. That's when they told him he needed to put down money "in good faith" before they'd even create the CAD drawing--but they wouldn't clearly tell him how much or explain why. When the first CAD finally came back, it looked nothing like what my fiancé had asked for. Instead of admitting the mistake, they insisted his notes were wrong and theirs were right. Then, when he asked them to fix it, they wanted even more money before creating another CAD. It only got worse from there. They had told him the ring would be ready in time for the week he planned to propose, but by then they hadn't even sent the corrected CAD. He was trying so hard to keep everything a surprise, but eventually he had to ask me to look at the designs to make sure he wasn't crazy. Turns out he was right the whole time. By that point, he'd also gone about three weeks without hearing anything from Mark, so he decided to cut his losses and ask my dad for the name of his family jeweler instead. Then came the part that really crossed the line. After deciding not to move forward, Mariloff wouldn't leave him alone. They repeatedly called and texted him, and after he blocked them, they actually started messaging him on LinkedIn. The cherry on top? The family jeweler quoted him less than half of what Mariloff wanted for the exact same ring. These people are absolute scammers. No other word for it.

I remember it clear as day, even now…read more Back in 2007, on a quiet weekday, I brought an expensive precious stone, a gift from my mother, to this jewelry shop. At the time, the shop was located inside a large wholesale mall near downtown. I wanted to purchase a setting and have my stone mounted on it, which I did. After I chose the setting, they took both the stone and the setting to the back workshop. About twenty minutes later, they brought the finished ring out to me. That's when something felt off. Immediately, I noticed the stone looked different. The princess cut was no longer perfectly square, and it appeared taller in height. It had lost its familiar sparkle. The bright brilliance from the top was gone. I was confused, but at that moment it didn't fully register, so I left the store. I couldn't imagine that something like that could have happened. But over the next few hours, I couldn't shake the feeling that it wasn't the same stone. I returned to the store and told them my concern. "No, it's a beautiful ring and stone," they said. "We had no problem mounting it." As I replayed the experience in my head, one detail stood out. During the mounting process, the jeweler in the back called over the front sales associate, the one who had helped me choose the setting. The two of them looked at something together and spoke quietly. Then the sales associate went to the front of the store to speak with an older man who seemed to be the owner. After a brief exchange, the associate returned to the workshop for another short conversation. The whole time, none of them made eye contact with me. Thinking back, I can't help but wonder. Did something happen? I was young, trusting, and inexperienced in jewelry shopping back then. I had no certificate for the stone, no proof. Only my word. And I was afraid of facing the truth and confronting them. The memory still comes back to me now and then, and when it does, I still feel a sense of guilt...for letting my mother down and losing her precious gift. I never told her about what happened. I didn't want her to worry. I've never been much of a jewelry person. I've only purchased a few pieces for life events. Maybe, I'll buy a few more in my life time, only when I have to. Very infrequently, but when I take jewelry in for cleaning or maintenance, I always stay close to it. I don't let it out of my sight.

I came here after searching online for an engagement ring for weeks in hopes of finding the perfect…read morering. not only did I stay working with them, I custom built a ring with them AND it was still cheaper than any other prices I could find online with all the beauty of the ring. to top it all off the service was amazing. I worked with Justine and she was amazing. loved coming here and I will for sure be back for any other jewelry I may want in the future including wedding bands.

I just found Griffin Jewelry. Yea me!!…read more I had a beautiful multi pearl ring that needed a pearl replaced. I like the ring more now after they worked on it. Plus it was done quickly. I have found my "go to" jewelry store. Not only for repairs but for new jewelry. They have many beautiful pieces!! Bravo Griffin Jewelry!!

Excellent Customer Service. Great collections, easy access and everything else a jewelry shopper is…read morelooking for.