great customer service! love this store!! everyone was so welcoming, helpful, and patient. they…read morehave a beautiful selection and the pricing is very reasonable compared to other jewelry stores. you can tell they genuinely care about their customers and want you to find something you love. definitely recommend checking them out if you're looking for quality jewelry and a great shopping experience! :)

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

When my wife passed away I brought our wedding rings here. I spoke with Debbie, I wanted to have…read moreour rings molded into a single cross. She knew exactly what I wanted, they created a beautiful cross pendant for me to wear on a chain. I was very nervous until I saw the end result, I couldn't be any happier with the finished design. Debbie cared about my story and made a lasting impression.

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

For anyone seeking exquisite jewelry and exceptional repair services, this jeweler is a true gem!…read more The quality and craftsmanship are simply stunning. The owners are incredibly knowledgeable and patient, helping me find the perfect piece within my budget. Their repair service is very reasonable. They have wide variety of indian style 22K Jewellery along with other karat options Their great expertise in handling delicate pieces, whether gold, silver, or set with diamonds. They deal with buying and selling in retail and wholesale both. The prices are great and fair, and the service is impeccable. If you value quality, craftsmanship, and TRUSTWORTHY jewelers, look no further. Definitely Recommend

you will only get a whiff of a seemingly good price on any jewelry if you are of the female gender,…read moreanyone else might as well be the dirt in between these gentlemen's toes. extremely offputting and rude as another customer mentioned. look elsewhere.

We had a great experience!!!....Got a $175 quote from another Jeweler (which I thought was…read moreridiculous to merely take some links out of a Tennis Bracelet)...Mike was simply amazing from start to finish

Needed an adjustment to a watch band. Very quick, friendly service at a good price. I got the…read moreimpression that they are truly good people. That's not as common as it once was. I'll be back when the need arises.

Had a wonderful experience at Haltom's Downtown Fort Worth yesterday. I came in to ask for help…read morewith adjusting the fit on the bracelet of an older GMT watch and for adjusting the annual calendar function on another timepiece. I was greeted like a family member as soon as I walked in the door. I want to give a special thank you to John Clingman for his excellent customer service. Not only did he help me with the two things I needed walking in, but he also very patiently helped me find a gift for my wife's birthday. He then proceeded to advise me on acquiring a very special Rolex anniversary diver watch that I have been long waiting for, but was not 100% sold on. I'm so glad I bought it - because he was right! I absolutely love the watch, and it hasn't left my wrist since leaving the store! I hope the valet parking across the street returns soon, as Haltom's is truly something anyone looking for fine jewelry and timepieces must experience.

I walked into the store and noticed that there were 3 to 5 associates present, yet not a single one…read moregreeted me, even though the store was empty. I made my way to the back of the store before anyone acknowledged my presence. A woman finally asked if I was looking for watches. I replied that I was, and she pointed out the 4 to 5 remaining men's watches. One of the watches really caught my eye, so I pulled out my phone to look up its specifications. At that moment, she snapped at me, saying, "NO PICTURES!" Her tone was loud and caught me off guard, making me feel embarrassed. I quickly put my phone away, but she continued to lecture me about the reasons for the policy. She said something along the lines of, "If you were allowed to take pictures, we would just post these online." At that point, I was both annoyed and embarrassed, so I decided to put away my credit card and leave. It's no surprise that this place is going out of business.

Great service. Friendly staff. Can't recommend enough!…read more Amanda did a great job helping design my wife's custom jewelry piece :o) A+

Bought a cheap cute garage sale men's watch that needed links taken out but because you don't sell…read morethat brand, snooty girl wouldn't even let me use that tool needed to do myself. I've purchased from Jalin before. What a shame that your customer service is less than exemplary. No Easter eggs for you all!! Jalin on Preston at Gaylord

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

Got a watch for my birthday that was too big and needed to have some links removed, came in and saw…read moreTito and was in and out within 15 minutes, he even added back a link to accommodate a looser fit that i wanted after the first attempt. Thank you!

Extreme markup- went to buy an Omega watch I wanted, it retails for $7900, they had the watch in…read morestock listed for 10,500 I told him I could get it cheaper and ask if there was any room to negotiate, they said no. Then they went into fear tactics and trying to scare me that if I could find it cheaper, it could be a fake. It wouldn't be an authorized dealer like they are. There's too many fakes out there, and I needed to buy theirs. The fear tactics was a turn off and made me lose trust and everything they were saying I went online to a jewelry store in Naples, Florida called Exquisite Time Pieces,. They had the Watch in stock listed for retail 7900. - process was easy sent me a link to buy it shipped. It received it two days, Box papers Warranty super easy experience. I would highly recommend people check other places and a manufacturer for what the retail price is so you know how much over retail you're paying I will not buy or visit that store again because I felt like they tried to take advantage of people that don't know and try to pressure Cell you before you have a chance to check prices elsewhere Good luck * responding to reply- I would expect nothing less than deflection from the fact that I bought from unauthorized dealer new with a five-year warranty confirmed through Omega. It was not secondhand and your markup is still outrageous.