The service is always friendly and the repair prices are reasonable. This is my go to spot for…read morequick jewelry repair. They also clean your jewelry after repair as well at no cost. The location is clean and quiet and I like that there is also nice jewelry options for purchase at the location.

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

I have been Howdy and Ginger's business, Jewelry Ltd for years. The owners are experts, super…read morefriendly, quick and efficient service. I have referred many friends to this operation with confidence that they will be well taken care of and at reasonable cost! Marty

One ring to be sized and two others that needed to be soldered together. Both came out perfect!…read moreI had been told several times that my ring to be resized could not be done because of the way it was made, but the owner assured us it would not be a problem. My husband had been here several times over the last few years, but this was my first experience. Happy to have found a place I can confidently take my jewelry.

When my wife passed away I brought our wedding rings here. I spoke with Debbie, I wanted to have…read moreour rings molded into a single cross. She knew exactly what I wanted, they created a beautiful cross pendant for me to wear on a chain. I was very nervous until I saw the end result, I couldn't be any happier with the finished design. Debbie cared about my story and made a lasting impression.

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Great, secure showroom, lots of unique beautiful jewelry!!! I went to have repairs on a loose…read morediamond on my wedding ring, he suggested adding more prong to secure it better it looks great and hasn't had issues since. He did a great job actually improved it by adding additional prong. Redid some stones on my husband's ring as well. Excellent customer service!

If you want to deal with a jeweler who is exceptional, knows his stuff, has a great selection, and…read moregoes above and beyond. This is the jeweler to go to.

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Messaged them on yelp about services and pricing, and received a pretty immediate response…read more I needed my rings soldered together. Not all places can work with platinum so I was pleased to hear they could. They did it same day, under 3 hours actually, and it was $125. Friendly staff and great service.

BUYERS BEWARE--DO NOT SHOP AT PRECIOUS JEWELERY OUTLET, GRAPEVINE, TX. They are THIEVES…read more Recently, I placed a $1,000 deposit for an article of jewelry, with a written agreement on my receipt stating that a full refund would be provided if the item was not to my liking or was not delivered. After several weeks without communication, I requested a refund of my deposit. The owner/manager, Eddie, of this establishment was combative and dismissive and refused to honor the written agreement he had personally written on the receipt. Instead of handling the matter professionally, he offered excuses for why the refund could not be processed. After contacting my bank, my $1,000 deposit was fully refunded. The bank is now investigating PRECIOUS JEWELERY OUTLET as a potential case of fraud on the store's behalf. Bottom Line: Withholding my money that does not belong to you is stealing, theft. Customers should never have to fight for the return of their money when a purchase was never made. DO NOT SHOP AT PRECIOUS JEWELERY OUTLET, GRAPEVINE, TX. I pray I'm helping someone who will likely encounter theft as well.

Terrible customer service. I walked in and no one spoke! There were 3 people working and no one in…read morethe store. I will not spend my money at an establishment that doesn't even acknowledge my presence.

Could not have been better. I had my watch battery replaced in under five minutes for $25. I see…read morewhy this store has so many complimentary reviews.

Can't even replace a watch battery. The owner can't replace my Piaget watch battery so want to…read morecharge me for cleaning my diamond ring instead. Or they always charge people for cleaning rings??

I had a wonderful experience here! They shortened my tennis bracelet by removing a couple of…read morediamonds, and the finished result was perfect. Their pricing was very competitive, the turnaround time was quick, and they kept me updated throughout the entire process. Everyone was kind and welcoming, and I loved the quaint, charming feel of the shop. It's clear they take pride in their work and customer service. I'll definitely be using them as my go-to jeweler moving forward. Highly recommend!

Jewelry - The beautiful things!! Visited to have a ring…read moresized down. Was immediately greeted and asked how they could help me. When I advised of the sizing, I was measured and we also did a comparison of another ring I was wearing. As my visit was on a Saturday, the sizing was avail on Monday. Upon return, I was well greeted and after viewing my item, it was wrapped up with a bow. Excellent service! The item was from LA - it is stunning and gets loads of compliments. As I viewed their offerings, I like the uniqueness of the jewelry. To visit would be for something that isn't cookie-cutter but not over-the-top. (They will design that if that's your thing). I also appreciate that they are in my area making me happy that I was introduced to this jeweler.