I see my favorite doctor and nurse here at Primary Health on Happy Valley rd.. I make sure I'm…read moreearly for my appointments, and they always see me earlier. It works out well. Dr. Roberts is amazing and so is his nurse Howard. Great care team here. I would never be seen anywhere else. Kudos.

Had an appointment and found out Jessica Everman CENP canceled my appointment because "she had too…read moremany clients that day". Seriously? I was never notified. Was told the next available appointment was in May, 4 months from now. I've run doctor offices for over 40 years. Rating this location substandard.

Have been with Unity Health Center for more than a decade as my primary health provider, and I…read morecould not be happier with the care that I have received. I must admit that I do not understand the few recent bad reviews. Yes, the office is run by a Nurse Practitioner, but he is knowledgeable about what ge dies - more so than physicians that I have seen over the years who had comparable time in practice - and, given the shortage of MD's in Idaho as I write this, provides someone that I can see rather than make an appointment to see in a month or two. I have never had a long wait. The office responds quickly and provides good information quickly even after my appointment is finished, e.g., when there are lab results coming back to them. I could not be more pleased.

Don't you remember you asked me to not come back to your practice because you falsely accused me of…read morethreatening one your employees. By the way I have the entire phone conversation with, I believe her name is Heather? The recording quality is quite good and really picks up on how much fun we had joking around together. All you need to do, if you are really after the truth of what really happened, is to ask me for a copy of the recording and I will be happy to provide it for you. With a smile of course! But I don't think the truth interests you in this matter and never has. So I won't hold my breath. I do have a request however which is that you stop harassing me with these bogus reminders to make an appointment. And lastly I want to sincerely thank you for telling me to go away so I could find a really good competent doctor at St. Lukes who practices in a higly organized and efficient front office. God Bless you and remember, Jesus loves all of us ....even you.

I just want to say thank you. From the front desk to behind the scenes. Since I have been there…read moreabout 3 to 4 years at the Eagle office and the other offices, when needed, it has gone smooth and follow up has been wonderful. The portal is such a great way to find and communicate what you need. I enjoy my time spent talking thru any issues and have been so happy with what we are working on. My heart and soul are filled. :-D. Thanks again to all of you.

I just finished the Fall Reset class (Elimination Diet) with Functional Nutritionist Marianne Green…read moreand it was a wonderful experience. She provided such a thorough approach where we discussed not only food, but also healthy ways to overcome obstacles. It was positive, informative, supportive, and fun! I learned things that will help me make healthier choices forever.

My son had a well child appointment scheduled for 4 pm. My husband took work off to be with our…read moreyoungest so that I could attend the appointment with just our son. It was around 4:15 and we hadn't been seen so I asked the front desk if they could confirm our appointment which they did and assured us we would see his Dr shortly. It was then after 4: 30 that we went back to a room. The nurse took his vitals and told us the Dr should be in any minute. At 4:50 I stuck my head out the door and didn't find anyone initially, but eventually found a nurse and she said that he will be in any second. At 5:15 we still have yet to see the Dr. I had my son get dressed again and we looked in the hallway and the lights were all turned out the computers were shut down and there was no one in the lobby area but a lady vacuuming! There was no one even there that we could tell that we were now late for his sisters ballet and would have to be leaving so I called the office and left a voice mail. The Dr called me back and apologized and wanted to schedule a new appointment right then. I was too upset at the time and told him that we needed to get home to try to get his sister ready to go to ballet (late). I called the office the next day to talk to an office manager and no one was available to take my call so the receptionist recorded my message and assured me that it was not acceptable and someone would be giving me a call back asap. A day goes by nothing. The next day some thing. I called the second time and again wasn't able to speak to an office manager. I again left a voicemail. A day goes by then another with no word. I finally call them to let them know that we would be leaving the practice as this wasn't a mistake, but a pattern of behavior.

* NOTE:- while masks aren't fun, a medical office of sick people is one of the few places it makes…read moresense. Also, the AMA requires it if all medical offices--it isn't optional for them to not require. Be kind to the staff: it is not their choice or decision. We are new and finding a pediatrician is a bit overwhelming as reviews are all over the place. To compound it, my kiddo was already sick and I needed to find someone ASAP. I was very impressed with St Alphonsus Pediatrics from start to finish. The receptionists were helpful, and the Dr we saw was great. Coming from out of state, I was used to very cold doctors always in a rush and making you feel awful for taking too much time. I was so grateful to NOT feel that way here. The whole staff was helpful from start to finish. I appreciate feeling that the doctor listened to what I said, and my concerns, without judgment, and she didn't make me feel stupid for my requests or questions. If you are looking for a doctor for your kid, I recommend this place.

Wanted another set of eyes on a wound, so called for a same-day appointment at this urgent care…read more Showed up a little early. They took me in a little early. Friendly on the intake. When the nurse entered, very personable and positive energy. I left feeling like it was the best medical appointment I've had in years. I'd definitely go back.

I'm very disappointed with the care I received. The provider documented a full head-to-toe physical…read moreexam in my chart, but no such assessment was performed during my visit -- they didn't even bring a stethoscope into the room. I later saw that my insurance was billed for services that didn't occur. This happened twice, a few days apart. Again, no physical assessment of any kind. I urge anyone who's been treated here to carefully review their medical records and billing statements. If others have had similar experiences, I'd be interested in connecting.

I called theee months ago for paperwork to be faxed to insurance and it wasn't done. I called today…read moreand they refused to fax in paperwork for insurance unless the insurance called them. They used to be a great clinic but their customer service is unnecessarily poor. I'm trying to fix a problem I didn't generate and they have no interest in helping.

Save yourself. Don't go here. Horrible care, service, and clearly does not really care for their…read moreclients.

This place is the absolute worst customer service ever. If you called, ask about your appointment…read moreor book appointment be prepared to be on hold 45 minutes plus every single time I've called. I have a simple question about insurance 20 3040 minutes on hold I'm leaving my doctor and going somewhere else bye-bye Primary Health you guys are locked into the 90s. You can't schedule anything online. You have to call and wait on hold hold hold hold!

I just came in to see Brian Cey and I had an appointment but the front desk staff was on the phone…read moreand the other helping a patient and in the back they no showed me even though I was on time at my appointment. They said the dr had to leave for an appointment. Which is BS because why would he even schedule me if he had an appointment himself he doesn't know how long our appointment would take. Also they tried to say I didn't make my appointment time because I needed to be 15 minutes earlier than my appointment time. I was here exactly at my appointment time. This place is gone downhill, I see why it's a revolving door or doctors coming and going.. even they don't stick

The front desk to the back room staff and Doctors are all very friendly and welcoming. They ensure…read moreeach of our visits are comforting, professional, communicative, and honest. Dr. Grajcar was awesome to work with in a more urgent visit this first time around with our now 4 day old newborn.

Blonde lady at the front desk was extremely rude after I showed up for my appointment at the time…read morediscussed over the phone. She had actually scheduled my appointment much earlier in the day when I could not have possibly been there and never would have said yes to. She was very rude and didn't care at all that I had just driven 45 minutes for nothing.