John was great! He arrived on time, and was friendly, knowledgeable and got the job done. Even…read morethough it was a challenge getting to the filter on the burner he handled everything professionally and well.

I WILL NEVER USE BAY FUEL AGAIN!!! I have lived here for over 30 years and I am disgusted with the…read morelack of basic customer service skills and compassion. We have been getting oil from them for years and never had an issue. Called their emergency service number this morning between 6-7am and besides the fact that there was no answer for 25 minutes and kept getting disconnected. When we finally got someone to answer an extremely RUDE woman answered the phone. We needed service for the boiler ASAP because we have a 4 month old in the house and the response we got was they are only going out for contracts. So when we asked if there is anyone else they could recommend to help she responses with "yea I don't know what to tell you, you'll have to figure it out yourself" then hung up on us. You don't want take the service call because we're not under contract, fine but here is no reason to be rude and unhelpful to your loyal customers when we are asking for help. We have small children in the house, we needed your service. It shows the Caliber of people that company is willing to hire. I will make sure to go out of my way to tell people to never use bay fuel and to find their oil services elsewhere. If I could give you a zero star, I would . IN RESPONSE TO THE OWNER. THEN MAYBE TEACH YOUR EMPLOYEES SOME BASIC CUSTOMER SERVICE SKILLS AND DON'T HAVE A 24/7 EMERGENCY NUMBER IF IT IS ONLY FOR SPECIFIC CUSTOMERS. YOUR EMPLOYEE WAS RUDE AND DID NOT NEED TO HANG UP ON US. DONT WORK THE PHONE IF YOU CANT SPEAK TO PEOPLE. ZERO STARS

I signed a contract, locking in an amazing promotional rate in the summer of 2020 for my first home…read moreever. Petro was professional, quick and courteous for all of our interactions for many months, although I feel they talked me out of needing any service check ups when I felt my system needed it. And, I was never charged a penny less than the maximum, which didn't seem right. Before my year's contract was up, I talked to Petro about renwal, and I was quoted a rate I felt was not competitive or reflective of actual prices, and was told the service contract rate was increasing significantly. THEN they topped off my tank, just two days before my contract was up. At that point I asked them to put a hold on everything and to charge me the remaining balance on my account, settle up completely and not renew my contract. I was told no problem, the contract wouldn't be renewed. Instead, my auto pay was doubled. I only found out a MONTH later when my checking account was charged. Then a bill came for the new service contract I never agreed to on top of that. They told me this would be fixed, no problem. ANOTHER month later, I was debited the monthly charge again. This time they told me it was MY fault for not turning off Auto pay on my account, which I had already felt was closed/stopped twice in two months. At this point I asked to close the entire account, I want all my money back, I never agreed to renew in the first place. For days their customer retention team called me, repeatedly, with new offers and discounts, after I had already asked to close the account. Sadly, they STILL didn't offer a competitive price, and kept telling me their direct competition was out to cheat me, which is obviously a lie. I demanded my refund again, still confused why it hadn't already been processed. 3 weeks and the refund has STILL not arrived. I was just told it would be ANOTHER 2-3 weeks because they just "approved" it. Why do I have to wait months to get the money refunded that shouldn't have been charged in the first place? I don't think I would ever do business with these guys again.

They just canceled my annual AC service check up without notifying me. After waiting 6 hours, I…read morecalled and was told it was cancelled. Never told me and refused to let me speak to a supervisor. Last service was scheduled for 8AM-12PM. They showed up at 5PM.

Bobby was very knowledgeable about the heating system as he answered some questions we had during…read moreour yearly service of the boiler. He left everything neat and clean. Very satisfied.

Just had our annual tune-up with our boiler, everything was great. The service was excellent.read more

I used Morania for several years. I was a terrific customer, paying my bills automatically…read more Apparently that wasn't enough for them; they took advantage of this "little old lady" who runs her own business! When I found out last winter that because of the precipitous drop in oil I was overpaying my fixed account by over $1.00 a gallon I was very angry that they didn't give me any consideration. Even with the cancellation payment I would have saved over a thousand dollars had they told me I was paying way too much! Long story short, Ellen called me 4 times this summer with 4 different offers.We spoke each time. The last time we spoke I told her I had signed with another company. She asked me if it was more than a few days before because she could have me cancel with them; I told her yes and I had no desire to cancel with them and I did not want to do business with Morania any more. Today they tried to deliver oil to me at $3.099/gallon! Only because the new company placed their sticker on my oil tank cap did the driver knock on my door. Only because I was home was I able to stop the delivery! I called Morania and spoke with Nancy who said there was NOTHING IN THE RECORD THAT SHOWED I CANCELLED MY ACCOUNT! Ellen's notes merely said she had called and left messages about pricing! Not only did they rip me off but they were trying to continue by sending out a delivery at a price that is still almost a dollar/gallon more than my new contract and most contracts. They were trying to sneak in an extra delivery at an inflated price! Nancy assured me they no longer have my credit card on file. I asked the driver for the ticket and I made a copy of it; it says -0- gallons were delivered. Apparently they were bought out by General (I even saw the picture of the little guy on the truck) last year. I would be very wary of doing business with them as well since they now seem to be running the show.

I've been using Morania for the 45 years I am in my home and have always been satisfied. The…read moredeliveries are on time and clean. If I need service it is on time and takes care of the problem or advises me. They have always kept my pries as low as possible and have always been very nice.

In the past I have called for oil deliveries through one company, it never occurred to me to shop…read morearound. I do not remember how I came across codfuel.com but I am very happy I did. Their website lists many oil companies with prices broken down by range of gallons to be delivered. Using their website is easy and straightforward. Input your zip code, choose the company and the delivery date. Some companies are able to do next day delivery which is key during this cold snap/polar vortex in the Northeast. Indicate where your fill neck is, add any additional notes and voilà you are set. A slip is left in your mailbox and you are warm and toasty. I do not think they offer service contracts for burner maintenance. Highly recommend!!

I've been using CODFUEL for 3+ year now. I haven't had any issues with them. They have a user…read morefriendly website where I can go to pick the lowest price and place my order. I also used one of their recommended plumbers to service my oil burner. No issue there either. I had Slomin's prior, however, I decided to go COD and I've been able to save a chunk of money! I highly recommend CODFUEL!!

Fernando was great, and takes care of all our fire alarm needs. I have a fire detector that keeps…read moregoing off, and Fernando went above and beyond to make sure issue was fixed. He was able to move the detector and clean out the whole heating system of dusk to ensure trouble system is not being triggered. Great individual to work with, one of the best technicians from Briscoe.

Do not use this company. They overcharge, don't complete the install, will not let you out of a…read morecontract with legal action, and will not release the system to the parent company. Horrible.

Great Company! Great Price! and it's nice to know that my alarm is being monitored locally, unlike…read morethe "the other 2 big named companies". The owner is super nice too. Give him a call and give Secure Operations a try - You can thank me later!

Secure Operation of Medford is such an amazing company. I have used them for many years and have…read morenever had any issues whatsoever. The employees and owner are always honest and reliable. I can call at any hour and they are always there to help. I would highly recommend this company over the big companies because when it comes to value they are second to no one.

First of all, stop saying every key is a special key! I went here for a standard gas cap key and…read morethey said "oh, this is a special key it will be 13.90 plus tax". I responded no thank you I will go elsewhere. Went to another local locksmith and got the key for 4.99 plus tax! Besides being a rip off they put there stickers on every commercial door! I pealed the ones off my door and within days they put new ones up. I called them and asked them to STOP putting stickers on my door, but they repeatedly continued to put them on our doors. I would encourage everyone to go elsewhere.

Ashley's response is not factual, and in fact is a complete joke. Her times are off,…read moremisinformation abounds. I called originally around 4 PM and she told me she COULDN'T get someone there by 5:30. And I did not hang up on Ashley when she called back at 5:02PM quoting me 165 plus tax, saying she now COULD get someone to me by 5:30. it was on AJ when he refused to honor original price. Ashley's version of my interactions with her and AJ are a gross misrepresentation of the events that unfolded. I hope I won't require the use of a locksmith anytime soon but if I do, it won't be with Suffolk County Locksmith!