I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!

DO NOT DO BUSINESS HERE. BE AWARE They will discriminate against you during the lending process for…read moreyour race/religion and other identifying factors that violate the Equal Opportunity Credit Act. They literally had me sign a contract, open a card issued the line of credit issued and even had the card showing up in my account. Then the loan person that had an issue with me personally decided to suspend my card and funding which is now negatively affecting my credit situation because of it. They treated me like a criminal after an approval...I have a 706 score and it was an instant approval with no income docs required...Then everything changed when 1 person got involved well after I was approved...PLEASE SAVE YOURSELF THE TROUBLE!! AND Nobody in their member service departments listen.

Travis is not my primary credit union. I stopped by today to make a withdrawal during my lunch…read morebreak. As usual (not my first time at this branch), the line is long with only two tellers *sigh*. The staff here are efficient, definitely not the most personable. They seems either bored or irritated every timeI stop by. If you don't have to go inside to handle your financial affairs, use the ATM or go to another location.

I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!

Michela made my first experience a delight!! First time opening a Travis account and was in and out…read morein 40 mins with what I needed.

This rating is really for the credit union system as a whole. If you try to pay off a loan with a…read morelink to your personal bank account elsewhere, the transfer sometimes fail. You don't receive an alert. You just have to check back every day and by the time you see that it failed you may not have enough time to try it again. Of course, the second attempt may fail as well and then you'll end up being late with your payment. Or you could take your chances waiting paying in person and hopefully you don't lose income if you work in a situation, where you earn only while you're actually on the job. A catch 22 situation I will never work with them again.

CD matured. TCU gave me six days to make any changes before it rolled over into a 2-year CD at…read morehalf the interest rate. I found out that they count weekends in my "grace period" even though their offices are closed, so when I called Monday morning it was a day late. oh, well.

I've always had a positive experience with this bank. They never have a long line and make you wait…read morelong. Staff is always very knowledgeable and know what they're doing. Great at opening new accounts, as well as updating your last name, and getting proper beneficiaries on your account. I have nothing but positive things to say about this bank. It's the best one in Solano county.

My first time today at this location. It was very clean and spacious. There were only 2 tellers…read moreworking and a long line. The line moved somewhat quickly. I was able to withdrawal my birthday funds without fuss or issue. The teller was polite. This Travis Location is located on Harbison Dr, in the same parking lot as Target. Parking lot is small and was packed when I arrived. There are ATMs outside. I never used them and can't speak on my experience with them.

Extremely disappointing and unprofessional service -- from the manager all the way down to the…read morestaff. When my mother opened her account, they had no problem allowing me to translate for her. But now, when she simply needs to make a withdrawal, they suddenly refuse to let me assist -- and they also fail to provide any alternative translator. This inconsistency shows a complete lack of customer care, cultural awareness, and basic problem-solving. It's unacceptable for any bank to make essential services inaccessible, especially for elderly or non-English-speaking clients. Save yourself the frustration and take your business elsewhere. This branch clearly has no interest in supporting its customers.

Myy review does not reflect my experience with the Fairfield branch specifically, but rather with…read moreTravis Credit Union as a whole and its current practices. My parents were members of Travis Credit Union beginning in the late 1970s and early 1980s, when membership was limited to military personnel and their families. Throughout those many years, they never experienced any issues. When I became eligible, my mother opened an account for me as well--back when Travis was not yet open to the general public. Over time, I banked elsewhere, but eventually returned to Travis when my previous financial institution was acquired by them. I believed I would be in good hands. Unfortunately, since Travis transitioned into a public-serving financial institution, my experience has not been the same. On multiple occasions, I have had funds available in my account that later seemed to disappear. The transactions--both pending and completed--do not clearly reflect where the money has gone. This lack of transparency has caused my account balance to appear lower than expected, which in turn has impacted my ability to cover bills. I have researched possible explanations but have not found clear answers. One explanation I came across--though I still need to verify it--is that Travis may place funds on hold and then move them into pending status. If this is accurate, I find the practice concerning and potentially misleading for members who rely on accurate, real-time account information. I am hoping to receive full clarification after speaking with a customer service representative tomorrow. Wish me luck.

Hours have changed & no one answers their customer service phones. My category wasn't in their…read moreautomated list so I couldn't get through to a human. Led to a whole morning of frustration! Driving from branch to branch & getting nowhere. Their letter asked me to find a form which they don't provide & the county says doesn't exist. So not helpful in resolving issues either. There just isn't any real help to be had here. So I'm closing all accounts & moving elsewhere! There's no longer any value to be had with this agency. The branches don't have safe deposit boxes & they charge now for things that used to be free. I'm disappointed & wont come back again nor recommend to others

Vehicle loan - They outsource financial documentation upload…read moreand email to a 3rd party. Not secure. - Been dealing with issues for 4 months with communication issues with this out sourced company leading to charges to my loan. - When contacting Travis CU they push me back to the 3rd party company including decisions that are made on the loan. Even though they have the requested documentation reflecting all required dates and $$$$. So basically I have a loan out sources to a 3rd party. - Customer service when dealing directly with Travis CU is garbage, they will literally just read you a generic statement off of a sheet that will offer zero help or resolution. If you choose to do financial business with them prepare to suffer the consequences.

SCAM NOTICE: THIS ORGANIZATION IS SENDING PHISHING EMAILS…read more Never used this bank before and don't live any where close by. I received an email from 'Xfinity' stating there were problems with my bill and to update my payment method to avoid termination of service. The email account that received this message was not the one connected to my Xfinity account so I knew it was phishing. When I clicked to see the email address of the sender, it was e-publications@traviscu.org This bank has horrible reviews, but I feel bad that it seems people actually put their money with this institution. Be careful, stay vigilant and bank elsewhere.

Joey Stogsdill, Financial Service Representative at Travis Credit Union has been our main contact…read morefor over 10 years, helping us with account openings, personal loans, and more recently, an auto loan. After buying a vehicle, Joey noticed that the dealership had listed the wrong interest rate. He refinanced my loan, reducing my monthly payment by almost $200. Joey is approachable, conducts himself with professionalism, and consistently looks out for what benefits you most. His reliability and genuine concern make every interaction reassuring, whether offering advice or resolving unexpected issues. Over the years, Joey's competence has built a sense of trust and confidence, ensuring that our financial needs are always handled with care and expertise. He has certainly gone above and beyond for us.

Stephanie was AMAZING! We are officially in Business and she with her counterpart Manny walked us…read morethrough all of our paperwork seamlessly. The comerodity worked well and the suggestions were also appreciated. We are excited to begin our journey! It was easy to set up our appointment, everything was on time. She took the time to learn a bit about our business- we felt the experience was very personalized.

Very easy to open an account. Very friendly staff. I was happy that it didn't take long for me to…read morebe there. If you live in Fairfield and looking for a credit union go to Golden 1 Credit

BANI at Golden 1 Fairfield was so helpful writing a cashier check for me. I have more air in my…read morehead than a hot air balloon so I really needed to be walked through the whole process. She helped me knock it out so easily and patiently. Thank you Bani!! I'll be back soon to open that account for my wife also the wait time her is so minimal I love it.

Have continued to use the Travis Branch for 5 years. It is located within Paradise Valley Estates…read morefor residents of the retirement community and staff. The service here is the best I have ever received at any bank.

I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!