I always go to this bank and have no complaints at all. But this review is for DANIEL! I received…read morethe best customer service from Daniel who helped me tremendously when I had to make a new account. He was very patient, I felt very comfortable speaking with him, and I felt like I was speaking to someone I knew personally. The next day I had an issue with my account and called this branch, Daniel was there to help me out and made outside calls to get answers I needed and said he'd keep an eye out for me. The third day Daniel gave me a call to let me know everything was back on track! Thank you so much Daniel! I also want to point out that VIANEY is always in a good mood, is always helpful, and these are things I've noticed even when she's helping out others and not myself.

Poor customer service corvey i waste 1 hour of my time he cant open one account 2 ids and also sent…read morehim many emails nothing works.

I've had to visit this branch a few times to take care of business, and the workers here are very…read morenice and personable. I have had several pleasant encounters with Nicole, I believe she's a manager there. She was very helpful, she even walked me through the use of their ATM machine - being a new customer at Wells Fargo. Haha! She also informed me of different types of accounts that would be more beneficial to me and my situation. I also worked with Quinton, who helped me with my account on two occasions. He is knowledgeable, professional, and also personable. He recognizes me when I come to the branch, and says hello. Honestly, I've never had experiences like this at a bank before so this is HUGE. Kudos to a well-managed branch with pleasant people.

Money.read more

Privacy for starters Another employee stayed in the office…read morewhile my banker was pulling up my account. He was so unprofessional to stay in his coworkers office while she conducted business on my account. If I had been of a different race I bet he wouldn't have felt so comfortable sitting down looking at my account. I'm really upset about the blatant disregard for my privacy. That employee needs some customer service etiquette training ASAP.

I walked in last week with a check drawn on a BMO account and was basically refused service by the…read moreteller who was "Brown" and passing judgment. She took the check to an older "Brown " woman, pointed at the check, pointed at me, and returned to me after inspecting my two forms of identification and said that they didn't have money to cask it. WHAT?!?!?! HUH?!?!?!? Not at the BMO Financial Center? How comical is business services in Black and Brown communities. It's shameful how lazy these tellers were and I just didn't have the energy to make a fuss with management. Do better because I went right over to a BMO branch closer to my house, in Benicia, and an easy going unthreatened teller named Tammy did the work and cashed my check. I was even invited to open an account.

The branch offers great service and actively make an effort to services customers even when things…read moreare busy. I would like to spotlight Derek Fernandez and Scott for their exceptional customer service. Derek went out of his way to help me problem solve an error on my account and issue a refund. He was patient, informative and respectful.

Great friendly service! My family went in to the branch to ask about CDs. We set up an appointment…read moreonline. When we arrived the manager greeted us and asked us to check in with the QR code framed near the seating area. We were welcomed my a financial advisor and direct to his desk. He was patient with our questions and helped us set up a CD quickly. He also told us about a few promotions that could help us save money. Overall, we had a great experience with this branch and the staff.

Great customer service. They weee fast and I was in and out quick. Easy and great serviceread more

Don't normally have an issue coming into Patelco but one of the gentlemen at this location should…read moreperhaps brush up on how to address debt in a polite manner. I'm on a fixed income not by choice. I felt a bit sundered, especially when that fixed income is a result of a motorcycle accident, sometimes we go into the negative but don't give me poor service or a scowl for it. You work at a financial establishment, please give me the dignity you would give any other customer.

Bank manager found an error with my transaction and called me to help correct the error. I also…read morelost my bank card on the same day and I did not know until a week later. Bank manager said the card had been found and turned in. Thankful for the Bank Manager correcting the problem

The tellers do their job very well with great courtesy. It's unfortunate that some clients…read moremistakenly imagine that the tellers have more authority than they actually do. Yes, since covid the branch overall offers fewer services that it used to with regard to account management and opening new accounts for example. (Years ago I was very well assisted by an account manager with a particular problem I had. But it's not something a teller would be able to do. )

I would easily give this bank and its employing Maria a million stars…read more I went in on Saturday to withdraw cash from my account as I had found out Friday evening my bank card had been hacked due to the time of receiving this info the online service was closed and wouldnt open till monday morning. while in the bank Maria assisted me in with drawing cash and advised that my card was closed. I inquired how to get a new card and she explained to call the number provided monday after 8am. I explained I worked graveyard 12hr shifts if there was an email or alternative avenue. Maria said no worries she would call it in for me and have the card express shipped to my home. Maria took down my infor address and phone number. Monday morning I received a vmail from Maria advising she had hsndled the matter and the card would be shipped to me by close of day wednesday. I just again need too recognize Maria for going above the ordinary and being an extraordinary worker. This is the type of person we should all strive to be because a little bit of kindness goes miles. MARIA YOUR KINDNESS WILL NEVER BE FORGOTTEN OR UNNOTICED YOU ARE A GEM.

Accompanied my grandmother to this location where she has an account and they offer lollipops so I…read moregrabbed one and it was very good so I went back and got a couple more and this ugly-ass teller was glaring at me like I was shoplifting! These are tiny little lollipops which are FREE! This ugly teller was so RUDE! BofA and Wells-Fargo are SO MUCH BETTER! LEARN SOME CUSTOMER SERVICE!!!!

Me da gusto que este centro tenga personas como Marisol que habla español.muchas gracias Marisol…read morepor siempre estar lista para ayudarme con mis preguntas , Gracias por ser amigable y respetuosa ,Marisol es esencial para Banco de América .

This location has the most friendliest members. Shontre helped us with all our banking questions…read moreand he was so pleasant to work with. Small bank, ample window tellers, parking available and a few outside ATMs. One drive thru option for ATM.

Myy review does not reflect my experience with the Fairfield branch specifically, but rather with…read moreTravis Credit Union as a whole and its current practices. My parents were members of Travis Credit Union beginning in the late 1970s and early 1980s, when membership was limited to military personnel and their families. Throughout those many years, they never experienced any issues. When I became eligible, my mother opened an account for me as well--back when Travis was not yet open to the general public. Over time, I banked elsewhere, but eventually returned to Travis when my previous financial institution was acquired by them. I believed I would be in good hands. Unfortunately, since Travis transitioned into a public-serving financial institution, my experience has not been the same. On multiple occasions, I have had funds available in my account that later seemed to disappear. The transactions--both pending and completed--do not clearly reflect where the money has gone. This lack of transparency has caused my account balance to appear lower than expected, which in turn has impacted my ability to cover bills. I have researched possible explanations but have not found clear answers. One explanation I came across--though I still need to verify it--is that Travis may place funds on hold and then move them into pending status. If this is accurate, I find the practice concerning and potentially misleading for members who rely on accurate, real-time account information. I am hoping to receive full clarification after speaking with a customer service representative tomorrow. Wish me luck.

Hours have changed & no one answers their customer service phones. My category wasn't in their…read moreautomated list so I couldn't get through to a human. Led to a whole morning of frustration! Driving from branch to branch & getting nowhere. Their letter asked me to find a form which they don't provide & the county says doesn't exist. So not helpful in resolving issues either. There just isn't any real help to be had here. So I'm closing all accounts & moving elsewhere! There's no longer any value to be had with this agency. The branches don't have safe deposit boxes & they charge now for things that used to be free. I'm disappointed & wont come back again nor recommend to others

Without a doubt, this is the worst bank in the area. I wouldn't recommend my worst enemy to this…read moreplace. Most of the time, the place is closed because they have been short staffed for 3 years. Which is fine, but also isn't my problem. If you need help, hire it. Management here and you can use that term loosely, has constant turnover, and each new manager is worse then the last. Let me save you some time and avoid this clown circus!!!

Only ONE person to help a waiting line of 6. Very poor service! They are very understaffed!read more