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    Travis Credit Union

    3.3 (15 reviews)
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    Services - Travis Credit Union

    Mortgage services

    Personal banking

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    2 years ago

    Deanna was very helpful at Travis on sunset . I really appreciate it. There should be more people like her.

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    What an incredible customer service that I experienced to NITHA.

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    Travis Credit Union - long wait today

    Travis Credit Union

    (53 reviews)

    Travis is not my primary credit union. I stopped by today to make a withdrawal during my lunch…read morebreak. As usual (not my first time at this branch), the line is long with only two tellers *sigh*. The staff here are efficient, definitely not the most personable. They seems either bored or irritated every timeI stop by. If you don't have to go inside to handle your financial affairs, use the ATM or go to another location.

    I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!

    Jeanine Nucum - Mortgage Brokers - I take much pride in my work. My goal is to simply "HELP and MAKE A DIFFERENCE" one client at a time.

    Jeanine Nucum - Mortgage Brokers

    (138 reviews)

    First time home buyer and Jeanine took care of us like family. She took calls and responded to…read moretexts at any time of the day. She was able to answer my questions in terms that I would understand. From the start she knew our concerns and worked around it such as hard and soft credit checks. She was amazing to have on our side because once we started putting in offers, she was able to accomodate any timeline our realtor put to have a competitive edge. Besides her website providing notifications and reminders, she personally texted to remind us what documents were pending. She was able to get us a good interest rate and really broke down the differences in how much we put down and how that would affect the interest rates. She even broke down future recasts and how that would lower our montly payments. I'm glad to say she'll be my broker for life or until she retires. Can't wait for her call to say lets refinance when the interest rates lower.

    Jeanine was wonderful to work with, especially as a first time buyer. We had a LOT of questions and…read moreshe was quick to answer them, and was easily reachable when needed. She was diligent about sending us reminders and kept us on track with to do lists, which was so helpful. She also helped explain things easily so we could understand. Our whole buying/loan process went by quickly and very smoothly with her guidance. Even post closing she has been so helpful to us and we really value Jeanine's expertise and care.

    Travis Credit Union - mortgagebrokers - Updated May 2026

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