I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to…read morebook an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies.

I dropped my trailer off first thing in the morning to have my air conditioner serviced and got a…read morecall back right away to let me know that the ac unit needed replacing .I decided to let them replace it and they called back before lunch to let me know it was ready for pick-up. I couldn't have asked for better service .I had some user issues with ac controls but got a free lesson from them . Great business to deal with.

Jeanette and Shawn are absolutely amazing. We had an accident with our trailer back in August and…read morehad to wait for parts to come in and it was fixed this week. We were kept informed during the entire process and they took care of ICBC and all the paperwork with no stress to us at all. They even stayed late to allow us to pick up our trailer afterwork. We will use them for all our trailer needs and won't hesitate to recommend them to anyone.

Had a great experience with Shepherd, good communication when Brad was available to come to the RV…read more He was very methodical in the trouble shooting process, explaining everything as he went. Discovered the problem and improved the connections that the factory had done. Brad did the service in a timely manner and I highly recommend this company.

I highly recommend this service. Always good quality work and fair price. I had an extremely…read morefrustrating problem with our travel trailer yesterday. I hooked it up and took it down there in desparation. The technician diagnosed the problem instantly, fixed it, no charge.

We got our trailer lifted about 4 inches and it made all the difference. They were quick and…read morereasonably priced. I would definitely recommend them.

Angelo is amazing! He gave a re-seal quote $1000 less than other shops. He discovered undetected…read moremoisture in the lower panels and roof...I was provided detailed pictures and dropped by their shop to see for myself. I ended up with new lower panels in both sides of my motorhome and a new roof. They went above and beyond with the quality of work and their very fair pricing. I never worried... I completely trust Angelo ...he's honest, fair and does incredible quality workmanship. And it comes with a guarantee! Thank you Angelo and Joseph ...you are the BEST!

Granted I've been friends of family for years, but I drive a 10yr old Mercedes Benz and I know with…read moreproper care my investment will last another 10 years easily. That is why the service I expect and get is equivalent to that of any Mercedes dealership. Cars today are more complex and require a significant investment in diagnostic equipment. The Garage has all of this, therefore I receive a full diagnosis and inspection, even if the main event is the annual oil change. And so I drive off on a road trip, fully confident the car will perform optimally and If youcarry me safely to destinations. Another thing I like is being able to drop the car off in the morning and pick it up at the end of the day. In the interim, the skytrain and transit gets me to where I am going. If you consider your car an investment, then The Garage is a good option. The peace of mind I get is worth the time my car spends in their care.

I came to this place because my friend's dad works at an auto body shop nearby and recommended it…read more $170 to take 5 minutes and plug a machine into my car's computer and read a code? ARE YOU KIDDING ME? It was only after I paid that I came to realize how ridiculous this cost is, and luckily it was before I had anything fixed by these guys. I called 5+ other mechanics in the city who all laughed at this cost. The most any of them would charge to run this diagnostic was $50. I took my car to another mechanic who charged $600 for the same job that The Garage quoted me $1100 for...and guess what? They ran the diagnostic for FREE before advising that any work be done. I watched him do this in about 2 minutes. I'm not sure if they sized me up and thought that they could over charge because I'm a woman and I don't know a lot about cars, but I'm sure anyone who knows ANYTHING about cars would laugh in their faces if told it would cost $170 to run the diagnostic that takes 2 minutes. Needless to say, my friend's dad won't be recommending this place anymore. It's funny that places like this think that they're getting more money by ripping people off, but don't realize how much business they're forfeiting by gaining this bad reputation.

They do good work on RVs and vans. Have serviced my van multiple times for our custom work…read more Electrical batteries they can handle. What I love is that they are quick and they give good estimates. They tell you how to save $ - they will tell me, hey you can order solar panels from here or there and save lots of $. Seem to know their stuff esp about electrical issues. I don't have an RV so I can't vouch for other kinds of work.

Efficient , Inexpensive friendly and local. What more can…read moreyou ask for Explained all work done and test ran the furnace for me Two thumbs up!

I have been dealing with Kingdom now for almost 2 years. my first purchase was a canopy for my…read moredodge ram and I was not happy with it so Scott took it back and upgraded my canopy for very few dollars more and I have been happy ever since. in the past few months I've since spent a few dollars with Kingdom and I have never been to anther place that I have been treated like family before. all my business will go to kingdom NO QUESTIONS ASKED. I've tried to find lower prices on everything I've purchased and always have problems finding it cheaper than Kingdom. staff are very professional and are looking out for your best interest. you definitely have a customer for life from my experience at Kingdom. KEEP UP THE GREAT WORK GANG!!!!

Just got my new truck installed with a BakFlip G2 cover and Bedliner…read more Service was awesome, staff were very helpful and friendly and prices were much better than other shops that I had checked out.