Harrison is a good sales guy - makes it seems like he knows what he and his shop is doing. A…read moremistake was made fueling my vehicle so I engaged Harrison and he sounded confident. He charged to verify issue and did not credit the evaluation fee when doing 10K plus amount of labor/parts. The vehicle required a lot of parts/labor and logistics as it happened 3 days before I was suppose to move long distance. I was out of the area when he finally got to working on my vehicle and promised to check it out to make sure it ran ok after receiving $10K to his pocket . He claimed he needed to redo re- drop the transmission again and check something which did not need to be done. This added a week to the process. Harrison cost me an extra 1500 dollars on top on what he charged me because of travel/rental/expenses that would have not occurred if he had properly communicated in a timely manner - sent a video that my vehicle was running and I started a 1800 road trip to go pick it up while a renting a vehicle. He called 6 hours later when I was in the middle of heavy traffic - I finally got back to him continuing to drive towards him about 50 miles while talking. I needed to make arrangements to tow my vehicle at my expense - to a dealer to fix yet another issue that I think Harrison and his crew knew about but did not disclose until I drove a third of the way back in a rental vehicle. - travel - fuel back to where I was staying and extra rental cost! Basically something else wrong with the vehicle that was covered under warranty but I needed make all the arrangements 1000 miles away to get it towed to the dealer from his place of business as he was unable to do the warranty work or did not want to do it - I highly suspect Harrison and his crew knew something else was up with my vehicle and could have well informed me BEFORE I drove a 1/3 of the way back 1800 miles to pick up my vehicle - they were not sure if it was something they did or not and luckily the dealer covered under warranty - there was a hiccup with the dealer work but that is not Harrison's issue. Knock on wood my vehicle made it 1800 miles back to my new location and seem So Harrison work + hiccups + extra logistical expense + dealer and hiccup fixes (under warranty) - driving 1800 mile on a trip plus extra month - the vehicle seems to be running fine now - who knows what worked and what was fixed I certainly do not. No confidence to use Harrison and his crew again even if the actually work they charge me BIG BUCKS for was good or not? It cost me A LOT of money on top of expensive repairs - still wondering if I should have traded in day the fuel issue happened - fingers crossed my vehicle lasts a few more years with out any more mishaps -

This company rocks! Fast on time reliable service. Excellent communication. Matt completed my…read morerepair and checked out his work very carefully to make sure that there wasn't any other coolant leaks. I will 100% use them again. Five stars all the way!

I really was pleased with my experience - as pleased as one can be with car issues. I took my 2010…read moreHonda civic in, it was making noise and my belt was burning. Jason got me in on a wednesday morning, and had my car back to me later that same day. He explained what he thought the problem was from the description, I gave him the car, and called me back within an hour letting me know that he'd looked at it and gave me an accurate quote for what it would cost to fix it. It was my AC condenser that needed replacing, and they tested to make sure that my AC was working in the warm shop rather than the cold outside so that when the heat comes I have AC for sure. He told me to bring it back in if summer hits and my AC doesn't work, and he would take care of it. Overall, I was really appreciative of how accurate his diagnosis was and the quote on price, as well as how quickly he was able to take care of me. I Definitely recommend them!

They always do good work and can usually give a fair price in advance. They are quite popular in…read morethis town so be patient, they will get to you in a timely manner.

"The best auto repair shop I've ever been to. Ethan and his team went above and beyond. They…read moreclearly explained everything that was done to my vehicle and let me know if anything else might be needed. Everyone there is polite, professional, and truly knows their stuff. Highly recommend!"

Ethan's is one of the best automotive shops around. They have helped me out numerous times and…read morewhen I pick up my vehicle, I know it's been taken care of.

they told me they would do a free diagnosis because the part that needed fixing was under warranty…read more I double checked multiple times to make sure it would be completely free and they said it would each time. Then they gave me my keys back and said it would be $80. Also they didn't even find or fix the problem. They didn't seem to really give a crap that I was there and they seemed quite annoyed that I was asking them to do their jobs. Also the part that was under warranty fell apart and they still won't fix it. Definitely steer clear! "Let's think about this for a sec, Ted, why do they put a guarantee on a box? Hmm, very interesting. Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to fell all warm and toasty inside. 'Course it does. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Because they know all they sold ya was a guaranteed piece of s**t. That's all it is."

had to have my truck fixed at another shop because it was worse off after the front end work they…read moredid on my vehicle and I could not get a call back when trying to get it right

Been taking our cars to Brian and Margaret for a couple decades and always have been pleased with…read morethe service. Back when we had cars with more maintenance needs we saw plenty of the General, so much so that Brian and I would trade cured meats. Everything from the ubiquitous head-gasket replacement in Subies to 'I'm going on a road trip, could you check it over?". We've had him check out potential buys and some lasted until we sold them but were always well-maintained.

We've had Bryan and Mark for many many years and the service is first class. Bryan is honest with…read moreus and we appreciate his work on our two cars.

We really wanted to love and trust this shop. Our car started throwing a cylinder 6 check engine…read morecode and we asked them to diagnose it for us. They told us we needed to replace the ignition coil and spark plugs and that would solve the problem. After charging almost $900 the code came back in less than a month. We took our car back in and they told us they couldn't figure out what was wrong with it and to come pick it up. We asked for a list of tests they ran and the results. We got a small list but no results. A simple search from chat gpt told us what the problem could be and easy tests that could be run to confirm it. Two other mechanics confirmed that they could have run a simple test to confirm the head gasket was bad as well. Now we get to pay another mechanic to diagnose it and replace the head gasket after already wasting $900 with carsmart.

I needed to fit in an oil change before going out of town. They were quick and easy to schedule…read morewith so I didn't have to stress. I got in the same day I called to schedule! I have been to both the Smithfield and Logan location and would recommend both!

Pulled in with one car ahead of us, 45 minutes later we are still waiting. Told us that it would be…read moreanother 20-30 minutes before they can even get our car in and then another 20-30 minutes. Making the entire time to get oil changed 1 1/2 to 2 hours with one car ahead of us. Congrats, you have turned a ten minute job into a 20-30 minute job. Some of most lethargic and un-inspired people I have seen in a while. You have inspired me to to put the 120 dollars back in my pocket and do it myself.

This place is a scam. Took my car for emissions testing after $600+ repair and they said my car…read moredidn't pass. Took it another place and it did pass. The mechanic that worked on my car said no codes were coming up as well as the second place I went to. Very fishy. Let my waste of money and time help you avoid wasting yours. I do NOT recommend this business.

I just want to thank all of you at the Providence, UT location for helping out my son, Drew…read moreEverett. As his mother, I have been so worried about everything that happened with his Jeep breaking down so far from home. He was in constant communication with me both days... (July 10-11th) I wish you were in the Tacoma, WA area... I would certainly be having you take care of my car. Thank you again!!

You gotta really be big jerks to get one star from me, and Master Mechanic earned their one star…read moretoday. Dropped off my car about six weeks ago with an oil leak, asked them if they could fix it. $3,000.00 later they said, "all better!" Got the car home and after a couple weeks of driving it around, sure enough, another big oil slick on my garage floor. Take the car back in to have them take another look, and was greeted with all kinds of negativity, obviously trying to make it known that they weren't going to warranty their work, they did take the car and three days later I got a call that said they couldn't find anything wrong. Okay fine, I'll drive the car with purple die to see where the leak is coming from. The ars hole at the front desk who only uses a paragraph when a sentence will do continued pontificating at me for ten minutes trying to explain that he couldn't help me and couldn't remember ever working on my car. I finally talked to another gentleman who explained there was no leak in the car and to drive it around and bring it back at a later date. Yeah, I've never been treated with less respect at any establishment than this ever before. Obviously they have plenty of business and don't need any more. Take a look at the picture of my car, this is how they returned it to me, covered in bird sh1t. Don't worry guys, I promise, I'll never ask you to work on one of my vehicles ever again! Nor will any of my 25 employees or my very large family members, and we'll be sure to let everyone e we know that you have plenty of business and don't need ours.

Good repair work with integrity…read more Our car overheated a few miles north of Tremonton and after limping into town, I suspected I needed a new water pump. I had it towed to Import Auto and they confirmed my diagnosis. But they did more than just scan, they dove in and checked the whole system and found oil fouled hoses that might have burst and left me just as stranded. Getting the right hoses took some time, even with express shipping. They spent half a day trying stock and generic hoses from the parts shops and crafting a hose for my car, but in the end it fit, but not perfect and they said they just wouldn't trust it. So we waited for the right parts. In the end, the price was fair and work was done quickly. Most importantly, I feel like they made sure my car wouldn't leave me stranded again! Thanks guys!

Import Auto is an incredibly stellar mechanic shop. Hands down. I worked with Clint, and the…read morehonesty and excellent customer service translates into their work. Finding a good mechanic is already difficult, but finding one truly cares and takes initiative in making sure a customer understands vehicle needs supersedes any other. I am truly impressed and would recommend this shop to anyone and everyone.

Traveling cross country and had a allow tire leak. Came in just a couple hours before closing. The…read morestaff were professional, courteous, and helpful. Greeted warmly at the door. Showed us pictures of the issues and took time to answer questions. Presented us with options without pressure. Wished we lived closer, would come back here again.

I have been coming to this Les Schwab for about 9 years, but won't be anymore…read more I had them replace the shocks on my car in the fall, and they were awful, arguably my car was better with the old shocks. The new shocks are rough and noisy. I brought it back in and was told that everything looked good and that after a test drive it was fine. I drove all winter, the noisy aspect got worse, and the ride didn't get better. I took it in again, and got the same answer that nothing was wrong. I looked at the invoice, and looked up the shocks. The shocks they put on are the cheapest shocks you can buy at AutoZone, but at a significant upcharge, I'd rather them tell me, I got cheap shocks, and I got what I paid for, instead of trying to gaslight me into the fact that there is no noise/the ride is smooth. Won't be going back to Les Schwab.