Booked a trip with Transit Wellness to take my mother to a doctor's appointment. At 7am the morning of the appointment they sent a text and email that their assigned driver, Mr. Karl, was sick and they were cancelling the trip. I was backpacking in the Catoctin mountains and had to break camp and drive to Columbia to drive her myself as I couldn't find another service on such short notice.
A couple things: 1) I understand people can get sick, but they had no contingency plans for this medical transport service. 2) They sent a text and email instead of calling me to make sure I received this notice. 3) When I attempted to reach them by phone, I got a message that their published number was out of service - assuming they blocked me.
This was my first time using this company and was hoping to find a reliable source of transportation for my mother in the future. However, I won't be using them after this experience. read more