Plan on long delays for wheel chair pickups with very hurtful estimated times. Every time I…read morecalled the estimate was an hour longer wait time. Still waiting in the hospital lobby after 3 hours. And this is the third time this has happened to me.

I am a paralegal not an attorney. Nothing herein said is to be construed as legal advice…read more It is my practice to start with the positive. One of their many drivers had a nice smile, and was friendly and up-beat. I personally believe the company and its management are dishonest and bully non-moneyed vulnerable patients. Given a choice, I would take my business elsewhere. If I could give zero or negative stars, I would. I could not be safely transported without Pulse Medical Transportation or a competitor. I was in a wheel chair. I needed an escort with me from when I left long-term care to when I returned. Sinai Hospital and Levindale Hebrew Geriatric Hospital, a long-term care facility were in network with insurance. I should have been told at the time Pulse was not in network. Anyone who says I was told is not being truthful. I did not find out that Pulse was not in-network until months later. Levindale should have had a provider write a Letter of Medical Necessity. Case Management should have found an in-network transport company. They did not do that. Both used this out of network contactor. A woman from Patient Experience at Levindale told me that only one of my round-trip trips would not be covered. There were more that were not covered. I suspect she will deny that. She said insurance was not paying because it was unneccessarry. She said that it was not needed because I made the appointment myself. That provider pwas a gastroenterologist. Levindale messed up my G.I. care and they do not care. Who is that woman to make that determination? Levindale sent me to another provider that I saw because of a dangerously low count in a type of white blood cells called neutrophils. The low count was caused by an anabiotic Zosyn. Per my layman's research, chance of that low count was exacerbated by the Levindale team messing up my care with a request to administer Zosyn at a higher dose and shorter infusion time than first directed. Higher dose adds to the chance of low neutrophil count. Both sites have some really good physicians. Staff are not always order compliant. The Director of Nurses did not want her team to do the longer infusions because it was more work. Nurses in hospitals and doctors' offices are frequently, but not always heroes. Nurses in long term care can be a problem. Patients do not have enough choices for teams to behave this badly, then want transportation by private pay contractors to help fix. Levindale and and their Pulse contractors want me to pay over $200 each way just to go across the street from Levindale long term care to Sinai Hospital owened by the same organization as Levindale when I am seeing physicians at Sinai because Levindale messed up care. This is tantamount to operating on a patient, leaving the scalpel in him, then wanting to charge him to remove the scalpel. The difference is that they want me to "PRIVATE PAY". By the first time I had used Pulse's services, I would have met my out of pocket maximum from surgery at Sinai. It is very offensive to me as somebody who pays a lot of money for membership in a health insurance plan to have "PRIVATE PAY" written on my bills. Pulse called my mother without first talking to me. They did or should've had my contact information. There was no need for them to call my mother. I am 48 years old. My mother was listed as an emergency contact. My mother is old and frail. I have Medicare Advantage because I am disabled. I told Pulse's team that for them to contact my mother in my case when they had my contact information was a violation of HIPAA. I got an angry call from Zachary, who was in charge of compliance at Pulse. He said that billing was an exception to HIPAA. He also told me that he was told by my insurance company that the out-of-pocket maximum did not apply to him. It may not have applied to him because he was out of network. Patients in in-patient settings trying to heal should not be expected to check if every provider or contractor is in network. That is unreasonable. Frequently even when we do check the information we get is not accurate. I have been dealing with this issue for a month. Only recently was I told that Pulse was not in-network. Zachary also told me that I was bullying his staff by telling them that I was a paralegal and that I believe they were in violation of HIPAA. I will tell people if I believe they are violating HIPAA as it pertains to me. I can't do that for someone else because I'm only a paralegal, but I don't want to be told that I'm bullying people when they call my elderly mother about bills they should not have before I even see paper copies of those bills that offensively say, "PRIVATE PAY" I asked Zachary several times if he was an attorney or a paralegal. Zachary simply stated several times that he was in charge of compliance. Given a choice, I would never do business with Pulse.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

Prompt follow-up to review details. Driver arrived very early. He actively cared about our cat…read morecarriers and how best to place our cats, us and our bags. SUV was in excellent condition. Helped us with our bags and cats to the curb. Excellent service all around. We will be using Zulk transportation on our way back and future trips. Thank you!

Very professional, knowledgeable, and prompt, my synagogue members were impressed with the service…read morewe received due to our previous provider being late all the time.

From the owner: We are a USDOT certified transportation company. We provide local and regional door to door…read morewheelchair accessible transportation for all. We will come to any home or facility dress, prepare, and accompany to your destination. Payment plans are available.

24/7 MedTransport exemplifies forward-thinking leadership in the NEMT industry. Their commitment to…read moreoperational excellence through technology adoption makes them an outstanding partner for Bambi.

It seems they are no longer in business. They were wonderful when I used them when I tried to…read morebooked again there phones were disconnected.

Needed them again, multiple email and text - never heard back. I can only assume they are out of…read morebusiness.

Caring, careful, and reliable. My first experience with a medical transport service was a delight.read more

Absolute professionals. I called these guys on a Saturday morning to schedule a transport on very…read moreshort notice (Monday 8am). Nobody else had decent pricing or availability. Many other providers were just difficult to talk to. Then I call SB and I get a guy on the phone who is clear, responsive, quotes me a good price, confirms everything via text . . . all done so fast and professionally. Then 2 hours later I had a change of plans and had to cancel, and they were super understanding about it. Can't wait to return the favor and use them for all future needs.

very professional, prompt and genuinely nice, trusted them the way they took extra care in…read moretransporting my 91 yr old Mother to her doctors appointment! I will definitely use the service again!

My husband needed to be transported to Franklin Square Hospital from Franklin Woods Rehabilitation…read moreCenter and DCB Transportation Services provided an outstanding service. The driver, Demar Bryan, arrived early, was professional, courteous, friendly and treated my husband with care and respect. He made sure my husband was securely belted and locked in and drove cautiously. It was like being helped by a close friend. I would highly recommend this company to anyone who needs help with transporting a loved one. If you're lucky, you may even get Demar!

Had the pleasure of using DCD to transport my elderly mom, he's very reliable, patient and…read moreprofessional. Safety is my biggest concern when driving with my mom and I saw that in him. He's now my go to driver to take my mom to her appointments.