They sent a confirmation the day before my post surgical doctor's appointment confirming a 10:45am…read morepickup and never showed up. Called dispatch 3 times and was told they would be to pick up in a few minutes on 1st call that they were late. 2nd call said same thing 15 minutes later. 3rd call said they would call or text and never did. Missed a critical doctor's appointment. Could be charged by doctor's office for not showing up for appointment. I did inform doctor's office of this situation with this company's confirmation . BEWARE of using this company,especially if it comes to your health and health care. I have never had to do a bad review on any company or any person but this was too important not to warn people.

From the owner: We provide non-emergency transportation services to clients for their appointments, events, and…read moreerrands.

This business provided excellent service for Transport of person in a wheelchair to medical…read moreappointment. I've used them 2 or 3 times. Drivers are on time, careful and friendly. The vehicle is not the newest or brightest, but sufficient for job. Prices are comparatively a bit lower than others I've checked.

Had a good experience via County ride service/JCA with KKare. The young driver, Mac was kind and…read moreconsiderate.

This is the most unprofessional transportation service I have ever encountered. I work for a large…read moremedical practice and call these services on behalf of a patient quite often. When the patient was initially dropped off, the man wheeling him in screamed out the name and said "see yah buddy" and quickly left out of the office without even ensuring this was the correct office or that the patient was comfortable. He actually just left the patient in the middle of the waiting room. During the patients visit, I had to call this company 4 times -- the first 3 times when I introduced myself calling from a doctors office I was hung up on. The fourth time, I decided to say "good afternoon, can you hear me?" thinking it could be a possibility their phones weren't functional. Once the dispatcher confirmed she could hear me, I told her I was being hung up on and I just wanted to confirm that our patient would be picked back up. She responded with "well I don't know who he is". I think this sort of snarky, disrespectful, apathetic and miserable attitude is not only unprofessional but disgusting. I would be infuriated if I found out a loved one of mine needed to use this service and was being treated this way. After I confirmed with her the patient would be picked up, I asked for an ETA and she simply responded "well I don't know but they'll be there". I let the patient know what the dispatcher told me and after about 20 minutes I gave them another call at the patients request to try again to obtain an ETA. The dispatcher then told me that the driver was making a nearby drop off and would be coming to pickup the patient next. I asked her if she knew specifically where that drop off was (so that I could get a better grasp of when the patient would be picked up) and she nastily replied "he is in the area". Neither the dispatchers or the man that brought the patient in gave me their names, and I wish they did because they do not deserve to be in this sort of business. People who utilize transportation services deserve respect, kindness, and empathy. This company cannot even spell these basic requirements.

UNRELIABLE SERVICE!. I had hernia surgery and needed a ride since I was under anesthesia. They were…read morescheduled to come @ 2:30. After not showing up they were contacted only to be told that their driver had a flat tire and they will try to get someone there soon. I was put in a small room and had to sit there alone for hours until the driver finally arrived. I could not eat or drink anything the night before since I was having surgery with anesthesia the next day. By the time I finally got back it was early evening. The dispatcher was very rude on the phone as well. Could their male driver not simply change the flat tire or gotten an expedited service if he was incapable of doing this simple task? Does this company not have a backup plan or alternatives in times of vehicle or other issues? If you want dependable service I suggest you go elsewhere.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

Prompt follow-up to review details. Driver arrived very early. He actively cared about our cat…read morecarriers and how best to place our cats, us and our bags. SUV was in excellent condition. Helped us with our bags and cats to the curb. Excellent service all around. We will be using Zulk transportation on our way back and future trips. Thank you!

Regency taxi, is the best taxi company serving Montgomery County, for varies reasons. First, they…read more always have a ton of wheelchair accessible taxis in their fleet, which makes it accessible for the wheelchair people. Second, it is extremely easy to book a taxi through their dispatch team, I do not have to wait for a very long time. Next, they have a ton of cars, in their fleet, I do not require an SUV, or an Minivan, since a car is enough, it saves, on time, money, and gas, Futhermore, they partnership with Metro Access, this is extremely important, because not all taxi companies serving Montgomery County does that, but regency does, whenever , Metro Access, have less vehicles, they contact Regency Taxi for a backup. Finally, they are fast and convenient, I am not playing a joke with any taxi companies, however, Regency taxis are everywhere, just look for the white taxi cabs, that start with 1100, and cal their dispatch team in orer to book a taxi, since I must get the confirmation number, fare, tip, and receipt, at the same time, so I know how much I have on my call n ride card, but the thing is , is that I never wanted, an digital receipt, since they are extremely difficult to keep track of, the paper ones are much better, that way, I do not have to contact the county all the time.

Worse ride ever through metro access. Driver came and said he had another pick up in opposite…read moredirection to my doctor appt. Was never advised there was another pick up and he dropped the person at Target!! One hour later for my doctor appt. Was target more important NO!! Never again and rude. I will tell Metroaccess

Absolute professionals. I called these guys on a Saturday morning to schedule a transport on very…read moreshort notice (Monday 8am). Nobody else had decent pricing or availability. Many other providers were just difficult to talk to. Then I call SB and I get a guy on the phone who is clear, responsive, quotes me a good price, confirms everything via text . . . all done so fast and professionally. Then 2 hours later I had a change of plans and had to cancel, and they were super understanding about it. Can't wait to return the favor and use them for all future needs.

very professional, prompt and genuinely nice, trusted them the way they took extra care in…read moretransporting my 91 yr old Mother to her doctors appointment! I will definitely use the service again!

Responsive, flexible, courteous service. Knowledgeable and reliable staff. Competitive rates. I…read morewould rate the service 10 of 10 and I look forward to to using them in the future.

This company has the best customer service. They have polite drivers so friendly.. they make sure…read moreyou're comfortable the whole ride. Thank you