The staff person that drove my Mother twice to appointment From rehab facility was very nice and…read morefriendly and helpful

From the owner: Haloride is a non-emergency medical transportation service provider, dedicated to offering…read moreaccessible, affordable, high-quality transportation services that are safe and punctual, tailored to meet the unique needs of every individual.

They sent a confirmation the day before my post surgical doctor's appointment confirming a 10:45am…read morepickup and never showed up. Called dispatch 3 times and was told they would be to pick up in a few minutes on 1st call that they were late. 2nd call said same thing 15 minutes later. 3rd call said they would call or text and never did. Missed a critical doctor's appointment. Could be charged by doctor's office for not showing up for appointment. I did inform doctor's office of this situation with this company's confirmation . BEWARE of using this company,especially if it comes to your health and health care. I have never had to do a bad review on any company or any person but this was too important not to warn people.

From the owner: We provide non-emergency transportation services to clients for their appointments, events, and…read moreerrands.

This is the most unprofessional transportation service I have ever encountered. I work for a large…read moremedical practice and call these services on behalf of a patient quite often. When the patient was initially dropped off, the man wheeling him in screamed out the name and said "see yah buddy" and quickly left out of the office without even ensuring this was the correct office or that the patient was comfortable. He actually just left the patient in the middle of the waiting room. During the patients visit, I had to call this company 4 times -- the first 3 times when I introduced myself calling from a doctors office I was hung up on. The fourth time, I decided to say "good afternoon, can you hear me?" thinking it could be a possibility their phones weren't functional. Once the dispatcher confirmed she could hear me, I told her I was being hung up on and I just wanted to confirm that our patient would be picked back up. She responded with "well I don't know who he is". I think this sort of snarky, disrespectful, apathetic and miserable attitude is not only unprofessional but disgusting. I would be infuriated if I found out a loved one of mine needed to use this service and was being treated this way. After I confirmed with her the patient would be picked up, I asked for an ETA and she simply responded "well I don't know but they'll be there". I let the patient know what the dispatcher told me and after about 20 minutes I gave them another call at the patients request to try again to obtain an ETA. The dispatcher then told me that the driver was making a nearby drop off and would be coming to pickup the patient next. I asked her if she knew specifically where that drop off was (so that I could get a better grasp of when the patient would be picked up) and she nastily replied "he is in the area". Neither the dispatchers or the man that brought the patient in gave me their names, and I wish they did because they do not deserve to be in this sort of business. People who utilize transportation services deserve respect, kindness, and empathy. This company cannot even spell these basic requirements.

UNRELIABLE SERVICE!. I had hernia surgery and needed a ride since I was under anesthesia. They were…read morescheduled to come @ 2:30. After not showing up they were contacted only to be told that their driver had a flat tire and they will try to get someone there soon. I was put in a small room and had to sit there alone for hours until the driver finally arrived. I could not eat or drink anything the night before since I was having surgery with anesthesia the next day. By the time I finally got back it was early evening. The dispatcher was very rude on the phone as well. Could their male driver not simply change the flat tire or gotten an expedited service if he was incapable of doing this simple task? Does this company not have a backup plan or alternatives in times of vehicle or other issues? If you want dependable service I suggest you go elsewhere.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.

In Montgomery County they operate most of the Abilities Ride MetroAccess cars. At first they often…read moredid not show up. Now they show up quite early to the point other customers get angry it is not their pick up window. The drivers tend to be curteous but stressed from poor dispatching. They run a discount program but with service unreliable just going to use Uber or Lyft. Wish they had a tracking app like other jurisdictions. This winter I was out in the cold icy snow for half an hour waiting for a cab that was late. MetroAccess could not send me an Uber as they did before since it was my first ride of the day.

Regency is the best company serving Montgomery County, for various reasons, First, they are fast…read moreand convinent, whenever I really needed a taxi for some kind of doctors appointment, emergency, lateness, tradyness, and etc, Regency is always there for a taxi company, since I can not take the bus . Second, I do not have to wait a very long time, for a taxi, with some companies, serving Montgomery County, it takes too long to wait for a taxi, especially doing the summer, since there are less taxis available, for call n ride card users. Next, Regency taxis takes me anything, and always accept call n ride card, I do not have a credit card, hard cash, and etc, I always use call n ride card, since I have the discount, no call n ride card, no taxi, because I have to swipe my card at the beginning of the trip, and pay the tip at the end of the trip, usually an 15 to 20 percent tip is enough for all call n ride card holders, but I must stay that word to their dispatcher team every time, Finally, there are a ton of cars, in their fleet, I do not need an wheelchair accessible taxi all the time, since I am not on wheelchair only a car is enough, since it saves on time, money , and gas.

Julian and his team of drivers were prompt, courteous and easy to deal with. The communication was…read moreexcellent!

Absolute professionals. I called these guys on a Saturday morning to schedule a transport on very…read moreshort notice (Monday 8am). Nobody else had decent pricing or availability. Many other providers were just difficult to talk to. Then I call SB and I get a guy on the phone who is clear, responsive, quotes me a good price, confirms everything via text . . . all done so fast and professionally. Then 2 hours later I had a change of plans and had to cancel, and they were super understanding about it. Can't wait to return the favor and use them for all future needs.

Responsive, flexible, courteous service. Knowledgeable and reliable staff. Competitive rates. I…read morewould rate the service 10 of 10 and I look forward to to using them in the future.

This company has the best customer service. They have polite drivers so friendly.. they make sure…read moreyou're comfortable the whole ride. Thank you