Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.

my grandfather has sometimes troubles going to the bathroom. He went to the bathroom and was…read morehaving difficulties. He called for nurse again and again and again and when the nurse finally came, she said I'll get another one and then proceeded to take 40 minutes to get the other nurse. Giving a " report". Meanwhile, my grandfather, who was literally in a dangerous situation, had to summon up the strength to crawl to his bed. What the **** the type of service is that. We're pulling out tomorrow absolutely horrible service. Sad to say that there aren't really that many options around here but ****.

Workers provide the best quality of care taking care of my 96 year old grandmother. They tend to…read moreher every needs and they have PT and OT style care as well as the nurse practitioner or nurse for general care and patient management services. There is also the nurse for cleaning and cleanup services after the patient has left the room. Everyone has a smile and works at achieving a smile kind of attitude.

My overall care was excellent! All my Nurses were caring and supportive to meI had the opportunity…read moremeet some the most kind, gentle and loving people who strive to give the best care of all their patients.My review comes about 4 months later, because I had to really think about what I was going to write about Sterling Care Bel-Air because I have two reviews, one is about the Healthcare aspect and the other is about my experience with Kitchen Manager/Kitchen! I would like to say Thank You to Channel, Taylor, Janae, Shana, Elaina, Mia,Mandy,Denise these women were AWESOME at their jobs, They are all very attentive and really care about their patients! I say SALUTE them all! Job will done! My PT/OT Nazir and Shameena were the best working with me so that I would be able to come home and function and give me the confidence to achieve my goals with team work from the staff working with me! All my Doctors and Administrators were top notch and very professional. Amani, Robert and McKenzie were there to assist me when I had to speak to upper management! Now, here is Part II of my review that has to do the Kitchen Manager and the Kitchen! As you know when you staying in a Rehabilitation facility like Sterling, they are supposed to accommodate your Dietary Needs. I am Vegan/Plant-Based( meaning I don't eat foods that contain Meats like Beef/Chicken/Fish and Seafoods, and others items that contain Dairy like Cheese, Eggs and Milk) basically any living animal that has a face, I was at Sterling Care for 25 days and my meals were a nightmare! Because, there was a Kitchen Manager named Maria, who no idea or clue on how to prepare Vegan Foods for me to eat, it got so bad that my wife had to bring foods for to eat and I had order from DoorDash/Uber Eats and she even brung a Vegan Cookbook so she could get some recipes because the Kitchen could not make meals for me to eat. Even though the Director of Dietary went out of her way to make sure that the Kitchen had Foods that I could eat, the Kitchen Manager Maria dropped the ball and she was clueless and useless and definitely didn't know how to run the kitchen One day she had told me and another resident that she thinks outside the box when it comes to cooking the meals at Sterling and the next day when they bought me what was supposed to be a Vegan Pizza for my dinner, the next day I went off on this Kitchen Manager for her incompetence and ignorance for serving me something that looked like terrible! My whole stay everyone said that the foods being served was horrible and tasted like prison food! Another reason why I was so mad is because my health insurance was paying for me to eat meals that were for dietary specifically for me. But here's the kicker their were 3 other cooks who came and asked me what would you like to eat and these 3 cooks hit a home run when they were working and my meals were perfect and I knew when they were in the kitchen and the Kitchen Manager Maria wasn't working. It got so bad the Director was helping to make my meals correctly and I had to have a conversation with her District Manger to get some satisfaction! Because you have the title of Kitchen Manager/Chef doesn't man you can't learn and have an open mind and Food Service and Culinary. Myself, I'm a retired Executive Chef/ Kitchen Manager of 25 years and I still learn new techniques and ways to cook good foods. I really hope that the Administration and the Owners of Sterling Care review and take a look at my review and others about the Kitchen Management situation and maybe look into possibly getting a FOOD SERVICE Company like Aramark or Compass that can accommodate all dietary requirements and know how to cook but also have good LEADERSHIP! I want to give a special THANK YOU to Mr. Jimmy, Rebecca for cooking and creating meals that I could and taste delicious! My overall experience was great with the exception of my meals by the Kitchen was Excellent and I would recommend if you want to have a love one who might need some assistance or rehabilitation! Sterling Care of Bel-Air is the right place to be. Happy Holidays and Happy New Year!

Exemplary breakfast club thank you activities the new kitchen manager…read more had bacon, grits(wow) French toast scrapple and a egg frittata with cheese thank you activities and I believe her name is Andrea the new kitchen manager