Best Treatment facility if you are serious about finding your way. The teach meditation, provide…read morehousing, help with family issues and therapeutic treatments that hold you accountable to go to 12-Step meetings. The do random Urinalysis to make sure the client doesn't use, and they hold everyone accountable and teach one how to hold themselves accountable. It is truly people helping people and they do a great job and all the counselors, tech's and staff is great! The PR people and Housing people are truly a blessing to the community

Hear great things about the treatment at Hopes' Horizon for those persons -- especially young…read morepeople -- dealing with addiction issues. Patients are helped in a highly supportive environment, and if or when a relapse occurs, they are more than willing to return for further care. Excellent facility by all accounts.

Although I ride past this place often and lived in the area for years I had never been here before…read more I took an aunt of mine to visit her sister-n-law and an old coworker. I didn't think it was too cool to have to walk up steps to enter the building due to some visitors may be elderly also. It was no problem for me though. The greeter at the front door was very friendly as well as other workers that we saw as we walked throughout. Because it was Sunday it was good to see both individuals even though in different places had the chance to attend a worship service. That was impressive. It was very clean. I felt comfortable and I did not see one patient that looked as if they were not happy, clean and comfortable.

The people that work here are kind. It takes a special person to work in a rehabilitation…read morefacility. I cannot imagine what it's like to live/work at a rehabilitation facility. I imagine it's like being a kindergartener or a kindergarten teacher. With care you get what you put in. If you give it your all with the help you're provided then you will get better. If you decide to let yourself go and sink then that will happen too. A facility can't force you to get better. We are thankful for the amazing staff that help this Post Acute Care Facility run smoothly.

The physical therapist staff are excellent as one would expect from this type of facility, food is…read morenot always the best as far as amount served, I don't expect the same serving as at a 4 star hotel but a grown man who is recovering an injury needs adequate nutrition. The floor staff are very good most of the time.

The physical therapy gym is fantastic. All the techs are amazing, so sweet and caring. They keep it…read morevery clean and organized. Always on top of things and on time. Top notch equipment, things that normal gyms do not have! It's the perfect mix of medical and gym, and they provide hot and cold packs after if you'd like. I love this place and look forward to going to PT!

The Timonium Office is Efficient, and courteous check-in is a plus. The waits between services is…read morereasonable. Professional, friendly services in x-ray, again, courteous and clean, despite the covid protocols, things move along and you are escorted without confusion.

Type of care, Care quality and Office Experience HORRIBLE!! Unless you have the time to visit your…read moreloved one frequently, I would not recommend or entrust Towson Rehabilitation and Healthcare Center for long term disability. 90 to 95% percent of the long term care residents do not have family members that come to visit with them. What this does is it allows the facility to get away with things like leaving the resident anywhere from 4 plus hours without being changed or checked on. I am specifically speaking about the long hallway long term care on the second floor. The resident's clothes and blankets come up missing once they are sent down to laundry never to be seen again. It also doesn't matter that the resident's name has been written or sewn onto the garments. The residents do not have gowns, wash cloths or towels the majority of the time. My family member was left to lay in a soiled gown for over 3 hours because the CNA/GNA'S said that there were no clean gowns available. I let them know that this was unacceptable and she promised to go to another floor and try and locate a clean gown. How can the nurses do their job if the facility does not provide the necessities that they need in order to care for the residents. The care is DISGRACEFUL on the second floor. The aides are working 13 residents to one aide. Call outs are a constant thing so the residents are the ones left to sit in their own urine and feces. The hallway reeks of feces and bad smells due to lack of resident care. The employment turn over rate is astronomically high. If you hire CNA'S AND GNA'S and they're walking off of the job within 2 weeks, something is wrong and this happens on a regular. Call outs are a constant. They're always short staffed and yet nothing is done about it. Whoever is doing the hiring needs to be replaced because clearly they lack good judgement. My love one has been there for some years and I have tried to transfer them to another facility but due to my family dynamics it has prevented me from making this happen, so I'm left to deal with the piss poor care that is given. I've had many meetings with the administrator Laverne about my loved one's care and incidents that have taken place but it's like everything else over there, they walk the narrow line and then things go back to the way they were. The facility reprimands the employees that actually care about the residents and care about the level of care that they give to them but yet the slackers get rewarded. Make it make sense because it sounds backwards to me. Towson Rehabilitation needs to shut down their long term care floor(s) and revamp it starting with management on down the line. The owners ought to be embarrassed and ashamed to say that they are owners of Towson Rehabilitation and Health Care. You can tell that they spend as less money as possible for the products and care that's needed for the residence in that facility. If your loved one is residing there for long term care, for God's sake PLEASE go and check on them! By all means necessary try and get them transferred to a different facility. It's all about a dollar over there and the owners make sure they cut corners and costs on EVERY level! God Bless the Residents.

incident# 1 my father got there on fri 2/7/25…read more he fell & busted the left front side of his head on sun 2/9/25 around 9pm (around his eyebrow) trying to go to the bathroom on his own. he had been pressing the button for a while for someone to come help him go to the bathroom. when someone finally came they told him stop pressing the button. they left so fast, he didnt get to tell them what he needed. they never even asked what he needed. he had to go to the hospital. he had to get the opening glued shut. he also had a swollen black eye. no one called from the facility to say that anything had happened. we only knew that something happened because a nurse called from the hospital. unacceptable !!!!!!!! i spoke with the director of nursing, believe it or not nothing happened to the parties involved. i was told that disciplinary action took place. when talking to her, she even stated that she doesnt trust some of the staff there. if that is the case, why are these people working there? she even stop responding to me when i asked about an incident report. incident #2 my father used the urinals sometimes to help him from falling. the urinals were rarely emptied and i found myself emptying them every time i visited. i spoke with the director about the issue. the issue was fixed for like a day and then it was back to them not being emptied again. my father had so many different incidents that has occurred since hes been at that facility. the rehabilitation area he was located in on the 1st fl, the rooms were shared by 2 people. the bathroom was shared by 4 people because it was connected to the room on the other side. the bathroom was rarely cleaned. most times i came to visit my dad, the bathroom smelled like urine. they have agency staff that work there, not staff employed by the facility. most of the people dont care about the patients. there were some good nurses (udi- "the nice nurse", my father calls her, very nice, apollo was cool as well) and techs/aides/gnas (carrie was great & kathy was great). a lot of the tech/aides/gna had bad attitudes. the therapists did the bare minimum with helping him. the speech therapist, they had great conversation, but she would tell him that he passed on certain things and my father said that he know he didnt. he wanted her to be honest, not just pass him. laverne, the administrator seemed very nice and understanding towards the end of his stay. i thought the director of nursing was the head person, but she is not. my only advice for people who have love ones or friends there, please check on them!!!!!!! they act totally different when your love ones are not around.

My grandmother is currently a prisoner within this facility. Care plan reviewed and updated with…read morefamily and Power of Attorney- nope. Paperwork signed to admit her and authorize payment- nope. Answering the phone when you call- not a chance. This place is designed to simply milk the elderly and at risk individuals of their medicare/ medicaid and do nothing to assist with quality of life or rehabilitation. I would not send my worst enemy to this facility. The people who work here could care less about the patients that are trapped here, and could care less about your concerns. They could at least be honest and state if you want to knock off a loved one- make sure you send them to Bel Air Health and Rehabilitation.

I give the no stars , they are horrible if you have a love one do not sent them here majority of…read morestaff are rude and very inappropriate my mom was transfer to Hospital last week w Covid 19 after they started antibiotics Monday w fever never called me thank god my gut said go up there since they never answer there phones pulled the blinds up and they were putting cold rags on her bc of fever that I know nothing about if you have love ones there get them out now nurse case manager lied to me several times they are hiding a outbreak up there

I cannot say enough about the care and customer service I received. The staff is warm,…read moreprofessional, and shows genuine kindness. They took the time to listen carefully, answer all of my daughter's questions, and made sure I was comfortable every step of the way, and I'm not the patient. The compassion truly stood out. Miss Norwood and Miss Cynthis are marvellous in their fields. It's clear that excellence is not just a goal here, but a standard. Thank you both for providing such exceptional care and going above and beyond to make sure my daughter was attended to, and also for taking away a parent's anxiousness You both made this such a positive experience. Please don't. change your compassion and care. Thank you

BE AWARE!! If you go to any doctor with an office in this…read morefacility, they make you pay their rent as a separate charge! It's called "Outpatient & Clinic Services". I will never again go see a doctor at this facility. If you have a business, do you charge your clients a fee for your rent, or is it included in the overall purchase price? This is absurd and I for one will no longer be a part of this scam and will shout it from the top of my lungs so others do not get scammed as well. THIS IS A MISUSE OF TRUST AND EXTORTION!