Their compassion and true caring and attention to detail. Currently I'm a patent of Dr Kershner and…read moreI'm looking for a GP.

This practice is unorganized, uncaring, and dirty. They have gotten worse over the years. Do not…read morewaste your time or money in this group. Compassion is key in the medical profession and these folks are overworked and a machine. Stay away.

Dr. Serafi is the best. He educated me thoroughly on my fibromyalgia diagnosis, that I did not want…read moreto accept. He listens, is very patient, shares his wealth of knowledge in a way that is easily understood and I felt validated and heard. Thank you!!!

Friendly staff, knowledgeable doctors (Dr. Rehman), clean/organized areas, superb bedside manner!!read more

I have been a patient of Dr Malinow for a year now and I have been extremely impressed by both him…read moreand his entire staff. Every time I arrive at his practice they have been expecting me; I never wait. In fact, I'm usually running a little late and I get a friendly call inquiring if I hit traffic and what my ETA will be. Immediately I'm able to see my doctor. Lou is extremely thorough, thoughtful, and his follow up is unbelievable. Lou is just different than other doctors. I'll give you an example, my medical record shows that I started taking an antidepressant during my separation/divorce. Most doctors would see the obvious reason/cause for such a prescription. However, Lou knowing that I had just moved to Baltimore from San Francisco delved deeper and he wanted to know how I was coping with this transition and more importantly how I was getting along with creating new friends and socials groups. He precribed me rec league team sports to foster new friendships. That's a superhuman kind of listening that you don't acquire or get to use in a traditional rushed primary care setting. Lou being a participating doctor of MDVIP seems to empower a terrific physician to be superhero physician. Every visit I've had with Lou is similar as he goes deeper than I thought possible or have experienced in the pastx That one time he referred me to GI specialist just to be sure he didn't miss anything, well Lou's diagnosis was spot on whereas the GI doc was "unsure". When the CT scan was complete, it was Lou who called me personally within 30 minutes of it being read by the radiologist whereas the GI took the standard 24 hours to call me. In fact, it was actually his staff member that did the calling. I believe Lou cares about my health more than I do. I feel as if I am Lou's only patient to rationalize why he is so attentive with me. However, I understand his practice has nearly the max capacity of 600 patients that MDVIP allows to ensure personalized patient focus, which is way better than being just one of a few thousand like my previous doctor. And yes, I'm on a first name basis with my doctor because when someone knows you as well how can you not be? I cannot say enough great things about Lou. While he is my primary care doctor, in just a short year, he really feels like a friend who knows and cares more about my well being, than most of my actual friends.

I saw Dr. Michelson at the After Hours Care and she was wonderful. She isn't my regular Dr but she…read morewas patient and caring. She took the time to explain everything and showed me pictures online to better explain what was going on. I'm so glad that Clinical Associates has After Hours Care.

An office best avoided. Has seriously gone downhill. I saw the fabulous Christine Manko for many…read moreyears until she retired. Then I switched to Syma Rizvi. I'm giving her the benefit of the doubt and presuming she was under pressure to see a lot of patients as quickly as possible and this explains the careless treatment I consistently received. She was usually very unclear in explaining things and in too much of a hurry to answer questions, which she would sometimes refer to her assistant, who was also clueless. The whole office was horribly run. No one live ever answered the phone. You had to leave a voicemail. Calls were usually not returned the same day. It could take days to set up an appointment. After a visit, I often got a followup survey about my experience emailed to me. But when I filled it out and tried to email it back, I would get an error message about a server problem. Every single time!!! Nothing about this particular office works! Truly an awful experience! So glad to be done with them. Used to be so much better.

This review is specifically for Dr. Tara Chadwick, my new OB/GYN. I know it's kind of weird to…read morewrite a review on this, but women know how important this is. Dr. Chadwick is awesome. She explains everything and is very easy to talk to. I'm very happy going to her now that my prior physician retired. Highly recommend if you are part of the Mercy medical system.

I would like to give Dr Ernestine Wright 5 stars but I can't . I had all the test done that she…read morerequested . I have called 4 times for my test results and she has never returned my calls . Now I need to find another PCP .

Dr. Gaber is a "real doctor.." You know, the kind we grew up with who knew you as a person, did a…read moreclinical examination, head-to-toe, and actually spoke with you! Staff is great, and his office is the ONLY ONE in which the phone is actually answered by a real live person!! No recording, menus, etc. Hard to believe! Strongly recommended.

When my doctor retired a few years ago I was searching for a replacement. I found Dr Jeffrey Gaber…read moreand associates through my insurance providers website. They are conveniently located near my home and in a medical building with one of my specialist that I had already been seeing. So far I have been pleased with my experience here. They have a easy to use patient portal where you can make appointments and view test results. They have a option for a web appointment if you just have a few questions or need a follow and don't want to travel too the office. I use the Pikesville location but they have another office is Anne Arundel County. They are taking Covid precautions now so when I arrive I sit outside and call to check in. They call back when the doctor is ready so you don't have to wait in the waiting room. They have a ample supply hand sanitizer or use at the front desk.

I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

Great general practice medicine here, as all associates (reception, NPs & Drs) are very courteous…read moreand professional. Our NP Peres Konie was a true gem, being very thorough and following up with telephone calls to ensure we were well. My wife and I were both ill, she with the flu and myself with a sinus infection. Diagnosed by NP Peres and staff and provided with excellent Rx and recommendations for care.

This primary care office has terrible people working in the office. Specifically Kathy Giuffrida is…read moreextremely rude and aggressive. She has left several nasty messages for me regarding appointments. You can never get a hold of anyone on the phone, and it takes days to get a response from a message you have left. The doctors are sweet and attentive, but the front desk ladies are extremely disrespectful and do not CARE for the patients at all.