I used Brightstar services for my mom for over a year. The caregivers were kind, knowledgeable and…read morereliable. The staff was so helpful and flexible when arranging care schedules which sometimes needed to be varied. I would recommend them for any homecare services.

BrightStar Bel Air provided wonderful in-home support for our loved one. We used BrightStar Bel Air…read morefor a six-month engagement, with good results. Mike Tamberino runs a capable and caring operation with flexible support options and service delivered at a fair price. Heather Morrison provided a through needs-assessment, created a care plan, and oversaw the work of the hourly aides. The BrightStar aides were competent and hard working, and responsive as the care-plan changed. They quickly became part of our family.

When faced with a last minute change in my husband's needs for recovery following surgery, my first…read morecall was to Mark Decker at SYNERGY HomeCare. Neither the late notice nor the slight panic in my voice caused him concern. He quickly and efficiently put together a plan that allowed my husband to recover at home and that guaranteed that our environment was safe. He communicated with the hospital, coordinated the caregivers that we would need, and personally oversaw the implementation of our plan. Things only got better when we met our caregivers who were professional, friendly, and supportive, and who offered me numerous tips. Avoiding an in-patient rehab was our first priority, but we quickly found even more advantages to the services provided by SYNERGY HomeCare. We will be forever grateful for the personalized services that SYNERGY offers and the commitment to meeting the needs of each individual client.

Love this office, entire staff is very caring and patient. They get you in and out as quick as…read morepossible and are always friendly.

I was a patient at this place for years. Then my doctor left. And after my doctor left they treated…read moreme horribly, tried to label me, mocked medical tests that I had in done in search of a rib condition that was hard to find, and there office staff in general seems to forget that we are the one's paying them. So I left. Getting what I need at another PCP, that treats me with respect and does not have a condescending attitude. This place thinks there large because of their Medstar association, and because of that they think they can treat people however they want (like little authoritarians). It is a very uptight and unwelcoming place. Not the kind of place I want to get medical care from.

Please beware of this place if you would like to talk to, or see your loved one and if you don't…read morewant to go broke. The only reason they are getting 2 stars is that the place was clean and many caregivers were nice. I did not care for the owner, Jenny at all. The cost is high and then look out for the extras... prescriptions are like 5x the cost I was paying with PillPack. Phones are discouraged and you have to call the main line to speak to the residents but no one ever answers the phone. I live out of state so calling was crucial. I called at least 50 times and the phone was only answered twice! I had not seen my mom in 3 months because of stupid covid crap and was heading to the west coast. I wanted to see my mom before I left because I missed her and just in case anything happened while I was gone, so I emailed and called and left messages about working something out. You would think paying almost $6000 a month would at least get you a phone call and/or compassion, but no... I offered to do ANYTHING to make this happen, meet outside, get tested, wear a space suit, volunteer work there etc... just wanted to hug her, touch her, let her know I loved her. What did I get? A bull crap canned message about cdc...??? Wrote and called again and got the same response. I Was planning to take her out of there when I got home, however she passed the day I got there. At least I got to hold her one more time but I never got to see her or know if she knew I was there. I will never, ever forgive Jenny/Awakenings for this.

This is a wonderful facility. I chose this for my rehab after the hospital and was very…read morecomfortable and well taken care of. The staff is kind and attentive and the food is great. I really enjoyed the front porch and all the flowers.

From the owner: Bel Air Assisted Living, a locally owned and operated Assistant Living facility is located at 144…read moreNorth Hickory Ave., Bel Air, MD. Bel Air Assisted Living offers seniors a home like atmosphere in a single story Victorian style construction that accommodates 16 residents. Each residence features private suites with private bath, emergency call system, weekly housekeeping and laundry services and 24-hour monitoring by qualified care-givers. The facility has a unique design and offers community sitting rooms, plenty of activities space, a library/den, as well as a sun porch. The private bedrooms are generous in size, to accommodate your own furnishings and bedroom set. Bel Air Assisted Living mission is to provide compassionate, quality care to the residents and individuals served. Our mission also allows for an environment that challenges physical, mental and spiritual individuality. The owner is committed in ensuring that our staff exceeds your expectations.Bel Air Assisted Living Facility, A tradition of excellence.For more information, or to schedule a tour, please call Cara Testerman in our Admissions Department at (410) 893-9164. Cara can also be reached by email at CTesterman@BelAirAssistedLiving.com Services: Some of our services include: Housekeeping and laundry services Telephone and cable TV service Recreational activities Nutritious meals three times a day 24 hour resident monitoring In house doctor visits Assistance with all activities of daily living Comf...

This is a wonderful facility! Although it's not brand new, they continually upgrade the floors,…read moreelevators, gym facilities, and other amenities. My husband has only been there for a few months, and we have been extremely pleased with the care he has received. When the button is pushed. If he needs an aide, it is usually handled within a few minutes. He has a completely handicapped bathroom, which is great. For the most part, male activity is a bit more difficult to be of interest, but the aide brings him in, and laughingly, he actually enjoys what he does! The staff will try to accommodate our wishes whenever possible. My husband isn't hungry since he isn't active, so he doesn't mention the dining experience. I've been told it is a work in progress, which is fine. There is usually music almost daily. The spiritual mind is also addressed if one is in the mood for their particular denomination. The front desk always has a smile for us. Thank you!

This is not a family oriented facility. Family members are not permitted in the resident rooms…read more Covid restrictions have been lifted but they still will not allow visitors to enter the rooms of their family members. It's like they don't want you to see what's going on. You have to make an appointment to see your loved one. Many of the meals are served cold, medications and not handed out in a timely manner, call button for health services go unanswered. The visiting hours are not good for working people as you can't visit once dinner starts at 4:30. Some of the staff make it seem like you are bothering them if you ask or need something. They do have large rooms but it comes at a high price.

Assisted Living Locators of Bel Air, Maryland, exceeded all our expectations. Ryan was an…read moreincredible advocate--he not only scheduled multiple tours at a wide range of facilities but also had up-to-date availability and deep insight into each one. Beyond placements, he connected us with additional resources, including help with Ginger's insurance transition. Most importantly, Ryan showed genuine care for Ginger's well-being and truly listened to what we were looking for. We couldn't have navigated this difficult process without him.

I cannot say enough good things about Ryan and his services; he helped find my loved one a facility…read morethat is a perfect fit. He handled my million questions, texts, emails and tours with kindness and understanding. Making these decisions are never easy but Ryan and his network helped make navigating this and making the best decisions for our family easier. He's checked in our our family member and keeps in touch. He was a wealth of knowledge and patience and showed me facilities we hadn't considered and all were lovely.

My overall care was excellent! All my Nurses were caring and supportive to meI had the opportunity…read moremeet some the most kind, gentle and loving people who strive to give the best care of all their patients.My review comes about 4 months later, because I had to really think about what I was going to write about Sterling Care Bel-Air because I have two reviews, one is about the Healthcare aspect and the other is about my experience with Kitchen Manager/Kitchen! I would like to say Thank You to Channel, Taylor, Janae, Shana, Elaina, Mia,Mandy,Denise these women were AWESOME at their jobs, They are all very attentive and really care about their patients! I say SALUTE them all! Job will done! My PT/OT Nazir and Shameena were the best working with me so that I would be able to come home and function and give me the confidence to achieve my goals with team work from the staff working with me! All my Doctors and Administrators were top notch and very professional. Amani, Robert and McKenzie were there to assist me when I had to speak to upper management! Now, here is Part II of my review that has to do the Kitchen Manager and the Kitchen! As you know when you staying in a Rehabilitation facility like Sterling, they are supposed to accommodate your Dietary Needs. I am Vegan/Plant-Based( meaning I don't eat foods that contain Meats like Beef/Chicken/Fish and Seafoods, and others items that contain Dairy like Cheese, Eggs and Milk) basically any living animal that has a face, I was at Sterling Care for 25 days and my meals were a nightmare! Because, there was a Kitchen Manager named Maria, who no idea or clue on how to prepare Vegan Foods for me to eat, it got so bad that my wife had to bring foods for to eat and I had order from DoorDash/Uber Eats and she even brung a Vegan Cookbook so she could get some recipes because the Kitchen could not make meals for me to eat. Even though the Director of Dietary went out of her way to make sure that the Kitchen had Foods that I could eat, the Kitchen Manager Maria dropped the ball and she was clueless and useless and definitely didn't know how to run the kitchen One day she had told me and another resident that she thinks outside the box when it comes to cooking the meals at Sterling and the next day when they bought me what was supposed to be a Vegan Pizza for my dinner, the next day I went off on this Kitchen Manager for her incompetence and ignorance for serving me something that looked like terrible! My whole stay everyone said that the foods being served was horrible and tasted like prison food! Another reason why I was so mad is because my health insurance was paying for me to eat meals that were for dietary specifically for me. But here's the kicker their were 3 other cooks who came and asked me what would you like to eat and these 3 cooks hit a home run when they were working and my meals were perfect and I knew when they were in the kitchen and the Kitchen Manager Maria wasn't working. It got so bad the Director was helping to make my meals correctly and I had to have a conversation with her District Manger to get some satisfaction! Because you have the title of Kitchen Manager/Chef doesn't man you can't learn and have an open mind and Food Service and Culinary. Myself, I'm a retired Executive Chef/ Kitchen Manager of 25 years and I still learn new techniques and ways to cook good foods. I really hope that the Administration and the Owners of Sterling Care review and take a look at my review and others about the Kitchen Management situation and maybe look into possibly getting a FOOD SERVICE Company like Aramark or Compass that can accommodate all dietary requirements and know how to cook but also have good LEADERSHIP! I want to give a special THANK YOU to Mr. Jimmy, Rebecca for cooking and creating meals that I could and taste delicious! My overall experience was great with the exception of my meals by the Kitchen was Excellent and I would recommend if you want to have a love one who might need some assistance or rehabilitation! Sterling Care of Bel-Air is the right place to be. Happy Holidays and Happy New Year!

Exemplary breakfast club thank you activities the new kitchen manager…read more had bacon, grits(wow) French toast scrapple and a egg frittata with cheese thank you activities and I believe her name is Andrea the new kitchen manager