My overall care was excellent! All my Nurses were caring and supportive to meI had the opportunity…read moremeet some the most kind, gentle and loving people who strive to give the best care of all their patients.My review comes about 4 months later, because I had to really think about what I was going to write about Sterling Care Bel-Air because I have two reviews, one is about the Healthcare aspect and the other is about my experience with Kitchen Manager/Kitchen! I would like to say Thank You to Channel, Taylor, Janae, Shana, Elaina, Mia,Mandy,Denise these women were AWESOME at their jobs, They are all very attentive and really care about their patients! I say SALUTE them all! Job will done! My PT/OT Nazir and Shameena were the best working with me so that I would be able to come home and function and give me the confidence to achieve my goals with team work from the staff working with me! All my Doctors and Administrators were top notch and very professional. Amani, Robert and McKenzie were there to assist me when I had to speak to upper management! Now, here is Part II of my review that has to do the Kitchen Manager and the Kitchen! As you know when you staying in a Rehabilitation facility like Sterling, they are supposed to accommodate your Dietary Needs. I am Vegan/Plant-Based( meaning I don't eat foods that contain Meats like Beef/Chicken/Fish and Seafoods, and others items that contain Dairy like Cheese, Eggs and Milk) basically any living animal that has a face, I was at Sterling Care for 25 days and my meals were a nightmare! Because, there was a Kitchen Manager named Maria, who no idea or clue on how to prepare Vegan Foods for me to eat, it got so bad that my wife had to bring foods for to eat and I had order from DoorDash/Uber Eats and she even brung a Vegan Cookbook so she could get some recipes because the Kitchen could not make meals for me to eat. Even though the Director of Dietary went out of her way to make sure that the Kitchen had Foods that I could eat, the Kitchen Manager Maria dropped the ball and she was clueless and useless and definitely didn't know how to run the kitchen One day she had told me and another resident that she thinks outside the box when it comes to cooking the meals at Sterling and the next day when they bought me what was supposed to be a Vegan Pizza for my dinner, the next day I went off on this Kitchen Manager for her incompetence and ignorance for serving me something that looked like terrible! My whole stay everyone said that the foods being served was horrible and tasted like prison food! Another reason why I was so mad is because my health insurance was paying for me to eat meals that were for dietary specifically for me. But here's the kicker their were 3 other cooks who came and asked me what would you like to eat and these 3 cooks hit a home run when they were working and my meals were perfect and I knew when they were in the kitchen and the Kitchen Manager Maria wasn't working. It got so bad the Director was helping to make my meals correctly and I had to have a conversation with her District Manger to get some satisfaction! Because you have the title of Kitchen Manager/Chef doesn't man you can't learn and have an open mind and Food Service and Culinary. Myself, I'm a retired Executive Chef/ Kitchen Manager of 25 years and I still learn new techniques and ways to cook good foods. I really hope that the Administration and the Owners of Sterling Care review and take a look at my review and others about the Kitchen Management situation and maybe look into possibly getting a FOOD SERVICE Company like Aramark or Compass that can accommodate all dietary requirements and know how to cook but also have good LEADERSHIP! I want to give a special THANK YOU to Mr. Jimmy, Rebecca for cooking and creating meals that I could and taste delicious! My overall experience was great with the exception of my meals by the Kitchen was Excellent and I would recommend if you want to have a love one who might need some assistance or rehabilitation! Sterling Care of Bel-Air is the right place to be. Happy Holidays and Happy New Year!

Exemplary breakfast club thank you activities the new kitchen manager…read more had bacon, grits(wow) French toast scrapple and a egg frittata with cheese thank you activities and I believe her name is Andrea the new kitchen manager

My husband is here for rehab after having a stroke. The nursing staff has been friendly and…read morecaring, and the rehab staff are simply amazing. The food is ok but I didn't expect it to be on the level of a 4 star restaurant. All in all it has been a very positive experience! Thank you to all for everything you do each day!

My grandmother is currently a prisoner within this facility. Care plan reviewed and updated with…read morefamily and Power of Attorney- nope. Paperwork signed to admit her and authorize payment- nope. Answering the phone when you call- not a chance. This place is designed to simply milk the elderly and at risk individuals of their medicare/ medicaid and do nothing to assist with quality of life or rehabilitation. I would not send my worst enemy to this facility. The people who work here could care less about the patients that are trapped here, and could care less about your concerns. They could at least be honest and state if you want to knock off a loved one- make sure you send them to Bel Air Health and Rehabilitation.

Natalie is my go-to person for skincare treatments. She is absolutely amazing! I always look…read moreforward to my appointments with her because she is so knowledgeable, helpful, delightful, and incredibly easy to talk to. She takes the time to answer questions, explain treatments, and make sure you feel comfortable every step of the way. I recently had a Hydrafacial with Natalie, and the results were fantastic. My skin felt incredibly clean, refreshed, and rejuvenated immediately afterward. I noticed a visible difference right away, and I even received compliments on how beautiful and radiant my skin looked. One of the best feelings was being able to go without makeup and still feel confident in my skin. If you're looking for someone who truly knows skincare and delivers amazing results, I highly recommend Natalie. She is simply the best!

Very friendly and knowledgeable staff, would highly recommend. We frequent this business quite oftenread more

I really love the services they offer to my mother and the Owners are very professional and love…read morethe clients they serve. I love my mother's aide. She is very attentive my mother's needs. I would definitely recommend this agency.

From the owner: FinePoints Private Duty HealthCare, LLC is a Skilled Nursing Level of Care company. FinePoints…read morePrivate Duty HealthCare,LLC provide quality care to our clients we serve and their families. We provide private duty care in our clients homes. We provide care for Veterans through the Veterans Affairs, the Office on Aging and Private Pay clients. Our skilled care, includes but is not limited to: Wound Care, Vital sign check, Medication management, Patient and family education, Chronic care management and Dietary instructions. For more information about our services please contact us at (443) 402-5009

My sister, an older woman, became so ill that her primary doctor told us to call an ambulance. For…read moreover a month she had been suffering indigestion-like pains that waxed and waned. Her PCP had tried various drugs. (It is my belief that one of these drugs led to the crisis. I am parsing my words because I don't want to violate her medical confidentiality). The ambulance technicians demanded to know what specific reason led us to call them at this specific time. They did not want to know the prequel. (Nonetheless I gave them a written report of the course of the illness). Four days inpatient -- procedures were performed. One night was comedy! The night nurse set a loud bell to clang if the patient got out of bed, but several trips to bathroom were necessary. At first trip, 2 attendants came charging into the room like it was on fire! The doctor, whom I never met, gave a strong cancer scare. Tests proved this was not the case. This doctor stated that she wanted to talk to me. The following day the doctor was informed that I was in the room but she sent a message that she no longer needed to talk to me. No thought that I might wish to talk to her! Meanwhile I inserted the "prequel" notes into the chart. As we were checking out of the hospital, we told the nurse that my sister was still experiencing the indigestion-like pains that were the root cause of the hospitalization. The nurse said "eat some food." While on the subject of food-- if the patient wants a meal and is not on a liquid diet, the patient has to initiate the call to the kitchen. This is fine but one friend told me he was never told this upon his admission to UCMC. My indictment is that the hospital treated a crisis but did not venture into the area of the body which was the actual problem. By the way- I would urge inpatients, as they are leaving, to request a copy of the entire hospital record of the stay. There were a couple of errors spotted, e.g. amount of weight loss was nearly 3x actual amount. D.Borsella

The only positive of this visit was it was pretty quick. Then again, thats also a problem in and of…read moreitself! I was in excruciating pain, and still am! I was told I wasnt really an emergency because of how my disc slipped! Was told oh its just sciatica! Past experiences with my pain ignored. Was refused any imaging. Basically just medicated and sent on my way. Past experience and personal knowledge of how medications work with my own body ignored. And then the kicker... the meds I was sent away with, half needed prior auth... was then told oh the hospital doesnt do them. So ill leave this question. Wtf is even the point of asking for help, if help won't be rendered. Im not a junkie, im a hard working father of three who finally asked for help and was basically effed off! If you want quality care, id highly recommend avoiding this place. I heard about the lack of care before going.. upon ignoring such advice, im now bed ridden at home with over the counter meds! Thanks for nothing

This place needs to be shut down!!! Such a joke! I've seen on multiple occasions the Director of…read moreNursing and the Nurse in charge berate and degrade the employees under them. The Director of Nursing actually stepped up and got in an aide's face and told her that she needed to remember her place and keep her mouth shut. I was visiting on one occasion when a nurse needed to leave because her daughter was on the way to the emergency room and she was told that she was not allowed to leave. Who does that?! I've also noticed that some of the nurses give the patients all of their medicine for the day at one time instead of when it is suppose to be given to them. This place is sick and it seriously baffles me that they are allowed to remain open and caring for the patients when it seems to me like the 2 main women in charge are terrible people.

I've been fortunate to work for this company for the last 5 years. It's located in a great…read morecommunity and has an amazing staff. We all enjoy working for our residents.

Please beware of this place if you would like to talk to, or see your loved one and if you don't…read morewant to go broke. The only reason they are getting 2 stars is that the place was clean and many caregivers were nice. I did not care for the owner, Jenny at all. The cost is high and then look out for the extras... prescriptions are like 5x the cost I was paying with PillPack. Phones are discouraged and you have to call the main line to speak to the residents but no one ever answers the phone. I live out of state so calling was crucial. I called at least 50 times and the phone was only answered twice! I had not seen my mom in 3 months because of stupid covid crap and was heading to the west coast. I wanted to see my mom before I left because I missed her and just in case anything happened while I was gone, so I emailed and called and left messages about working something out. You would think paying almost $6000 a month would at least get you a phone call and/or compassion, but no... I offered to do ANYTHING to make this happen, meet outside, get tested, wear a space suit, volunteer work there etc... just wanted to hug her, touch her, let her know I loved her. What did I get? A bull crap canned message about cdc...??? Wrote and called again and got the same response. I Was planning to take her out of there when I got home, however she passed the day I got there. At least I got to hold her one more time but I never got to see her or know if she knew I was there. I will never, ever forgive Jenny/Awakenings for this.