My father entered this assisted living in May 2022. From the onset, there were multiple problems…read more One of the owners, Carolina Anuforo, runs this dilapidated excuse of an assisted living home with 18+ residents who mostly have no one to care for them or visit. She had presented the facility as clean and well managed when I selected it for my father's residence. The very first week, medications for my father came up missing. She had no control or accountability for medications as witnessed by me. I was forced to get another prescription for medication from his doctor so the pharmacy would fill it again. My father lost 8lbs in the four weeks he was there. The lowest food quality was served and it was clear to me that was done in an effort to maximize revenue. I witnessed Carolina throwing granola bars to residents and this was her form of providing snacks. I started noticing some serious safety issues with the facility such as only one staff member on duty, broken handrail, flooded bathroom that lasted three days, holes in the roof causing leaking and many broken windows. Also, the doors and gates were locked regularly as they claimed for safety. However, there were numerous occasions when staff couldn't locate the keys. The y had a very poor plan for hygiene of residents. Many times I found my father without having received care for basic hygiene to include assisting with his denture care, changing diaper and bathing. Carolina constantly stated her devotion to God, veiling herself as saintly. However, she screamed regularly at staff, residents and myself when it would be brought to light that there were problems or complaints. My father was regularly dressed in other people's clothing and many of his clothing were missing. I removed my father with police presence when they denied me entry. One staff member was witnessed hurriedly washing his bedding because he had not received care for help with a diaper and he and the bedding was soiled. I filed a complaint with the office of healthcare quality to investigate all these matters and since Carolina stated a resident in her care had died hungry one night because she didn't like the food.I also filed a Better Business Bureau complaint. This facility should be immediately shut down and I regret believing Carolina would give my father the best care. She constantly told me to stop visiting so much, which was a huge red flag to me. I told her the fact that my father was always dressed in other people's clothing, he's hungry all the time, hygiene and cleanliness lacking, demonstrated she wanted abandonment so they can do whatever they wanted and simply cash my checks. Please beware and do not place your loved one in this facility. Other reviews online are made by her son and spouse.

The advertisement was totally false. The facility is not very tidy and the only hot cooked meals…read morewere paid for and provided by the staff. The rooms had furnishings that were in poor condiction. There was no air conditioning upstair, and no heating. I had to furnish a fan, but couldn't provide any heat. The meals were skimpy and were often leftovers from local daycares. A lot of crackers and very few hot meals. Your deposit will not be totally refunded. You will be charged for some fictitious items. The staff was awesome, but the administrator was asking resident's families to donate Turkeys, ham, bleach, and other item. Never Again!

From the owner: We are a small home like assisted living that provides excellent 24 hour care to your loved ones…read more We provide this service at an affordable rate. Please call for a tour for your loved one. I am sure you will be happy you did.

Assisted Living Locators of Bel Air, Maryland, exceeded all our expectations. Ryan was an…read moreincredible advocate--he not only scheduled multiple tours at a wide range of facilities but also had up-to-date availability and deep insight into each one. Beyond placements, he connected us with additional resources, including help with Ginger's insurance transition. Most importantly, Ryan showed genuine care for Ginger's well-being and truly listened to what we were looking for. We couldn't have navigated this difficult process without him.

I cannot say enough good things about Ryan and his services; he helped find my loved one a facility…read morethat is a perfect fit. He handled my million questions, texts, emails and tours with kindness and understanding. Making these decisions are never easy but Ryan and his network helped make navigating this and making the best decisions for our family easier. He's checked in our our family member and keeps in touch. He was a wealth of knowledge and patience and showed me facilities we hadn't considered and all were lovely.

My ex husband needed treatment and was recommended to this place by his job. We called and we were…read moretold he would have "liberal" use of phone and be allowed to travel off campus to shop if needed. Within a day we began to realize the "founder" that I spoke to was not being honest. There is no clear policy on phone use, it's very subjective. If a patient advocates for their care it puts a target on their back. I spoke to his therapist and at a later date she proceeded to twist what I had said to her when my ex and I confronted them about his being denied his phone on several occasions, despite other patients being allowed to use it daily. I had to let her boss know she was being disingenuous. I thought the issue was resolved, but the next day they called him into the office, accused him of petty vandalism (their own cameras will prove it wasn't him) and used this fake incident to get him to leave. He does not have the appropriate continuum of care now and they tried to paint the situation as him checking out against medical advice. Be careful if you enter yourself into the program. Know you only be guaranteed 30 minutes a week to speak to your family in a room crowded with patients and staff. If your therapist likes you you can get more time. If you advocate for your own needs you will be denied. There are people who have had successful treatment, so it seems to really depend on what doctors and therapist you are assigned to. My experience with dealing with them as a family member was a very traumatizing experience and I cannot recommend this place in good conscience. Please be careful if you are being told to place your loved one here. I regret doing so. Now I have to find a new provider for his care. Shameful how they treated a firefighter who was seeking help. Imagine working a job where you see dead kids all the time and being told he needs to leave.