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    Tranquil Pools

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Tranquil Pools

    Pool maintenance

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    Big George's Pool Care

    Big George's Pool Care

    4.3
    (21 reviews)

    Maybe you're desperate for good pool care as so many are in SE LV but this isn't it. It COULD be…read morebut it's not. Website is idealism not reality. As other reviewers said, new customers think you found a keeper, but soon service deteriorates. Zach, Billy, Darren are great; the owner, Adam, is pool-knowledgeable but poor business growth planning brings on new customers at expense of losing old. After awhile, when you have a problem, Adam is busy going to potential new customers the 'cute dog' theme trucks attract and his guys are limited in what they can do and time they can spend just when you need your pool sparkling / working. I rarely write reviews. Be warned.

    -- Extremely Disappointed and Frustrated…read more I rarely write reviews, but I feel a responsibility to warn other homeowners about my experience with Big George's Pool Care. After a detailed and explicit conversation with the owner about not cleaning the filters on the road (due to HOA rules and the mess it leaves behind for me and my neighbors), they completely disregarded my request and did it anyway. This was not only disrespectful but also a clear violation of our community guidelines--something I made very clear upfront. On top of that, my spa was clogged for over a month, which I had to constantly bring to their attention. The clog caused a severe calcium buildup that destroyed the look of my tile. Instead of taking accountability, the owner brushed it off with, "Calcium builds up over time," and said I would need to pay another companymore to remove it. That's not just poor service--it's negligent. I've lived in my home for 7 years and never had buildup like this. My previous pool service would catch early signs and make recommendations before it got out of hand. Big George's took no such proactive care. Now I'm left with a spa that's downright ugly and embarrassing, and frankly, I feel taken advantage of. What was supposed to be regular pool maintenance turned into a costly headache. This is not professional service. This is a warning to anyone considering Big George's Pool Care: look elsewhere unless you want to clean up after them--literally and financially.

    Morrison Pool & Spa Services

    Morrison Pool & Spa Services

    3.5
    (19 reviews)

    Chris scheduled a pool repair for me at my new house and did not show up, at all. I sent a text…read moreasking what happened and got no response back. I called back from a different number the next day and a woman answered and said they did not show up because they were not paid. My experience with paying people is that they would need to come out and perform the work before this happens, so the confusion only adds up. They only seem interested in big pay days, and if you need a basic repair, they will not show up or even notify you. Oh yeah, and then they blame you because they have challenges showing up on time. Chris will come across like a "nice guy from Utah, running a family business", but please don't be fooled. If they don't want to show up, they won't. I reall like supporting small businesses, but this one doesn't care about wasting your time. Please avoid at all costs. After Owner's Response Below: So now Chris claims that they texted and called me "multiple times yesterday". See picture below of the photos I texted to them a few weeks back, my question about why they never showed up, and that they NEVER RESPONDED back, as I already mentioned. Sorry, they're lying. The proof is in the pic. Also, I was not asked to re-schedule, or I would have. I understand that things happen. I did not ask them to bring "multiple parts", either. How would I know what to ask for? I am not a repair guy. I just wanted the GFI on the power supply for pool equipment fixed. They're confusing me with someone else. Pity.

    The communication was most important to me. I got a call back within 5 minutes…read more Our jacuzzi was not working. Chris and Amber are great!! I got some tips also. Most of all, my jacuzzi is working. They did a great job. Great price too! I Will absolutely use them again!

    Tranquil Pools - poolservice - Updated July 2026

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