Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

Great experience with CD Shanahan's. Ultimate due diligence and customer service. Never tried to…read moreover charge and made sure the job was completed. Scheduling was a breeze and always arrived within the window with a good heads up. Will use again for our heating and AC needs

Absolutely outstanding service from C.D. Shanahan's. Armando, Juan, and Elijah were incredible!…read moreArmando and Juan from C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling LLC came out right before an impending severe snowstorm and worked in sub-15° weather from 8 AM to 8 PM to uninstall our broken Heat Pump and Air Handler and replace them with a brand new Heat Pump and Air Handler. Simply put: these guys were the best. Incredibly professional, hardworking, and dedicated from start to finish. They didn't rush a single step. They also helped install a new thermostat, made sure everything was running smoothly, and ran all the necessary tests to ensure the system was operating perfectly before they left. Huge shoutout to Elijah as well!. He took the time to explain everything in detail about the humidifier, thermostat, and Air Handler, and gave us genuinely valuable maintenance tips that made us feel confident moving forward. C.D. Shanahan is probably the best HVAC company you've never heard of. If you want a team that shows up, works hard, communicates clearly, and takes real pride in doing the job right. Highly recommend.

13 May 2026. Walker arrived on time, promptly provided a reasonable estimate and installed three…read more1/4 turn shut off valves.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

I reached out to 495 HVAC at 5am in the morning after realizing my HVAC wasn't working on one of…read morethe hottest days of the year. Lupe reached out to me as soon as he arrived in the office (730am) and showed up at my house at 8am. The weather was predicted to be over 100 degrees all week, so it was urgent I got the HVAC fixed. Lupe was very timely, respectful, and knowledgeable. He explained what he was doing and what needed to be fixed and he was able to fix the issue on the spot. I was so worried about not having AC during this very hot week, but 495 HVAC helped me out in a pinch. Thank you, Lupe!

Pretty good company. I do some small work myself, but when something more serious is needed or HVAC…read moreunit needs to be replaced I call them. They just installed new furnace at my house and I was pleasantly surprised that they redid duct work around furnace for the HVAC unit to work more efficiently. Very reasonably priced.

I requested an estimate for the installation of an EV charger. Unlike other electricians, AirPlus…read morerequired a $185 fee in order to provide the estimate. When I pressed them on this, they said that the $185 would be deducted from the final bill *in the event that I chose them.* Of course, this would put me as a customer in an awkward position; they could give me a much higher estimate than others, and effectively strong-arm me into accepting because I've already spend $185. I've worked with many electricians and other contractors, and I have never seen this before. AirPlus may have a good reason for doing this, but it seems shady and precarious to me. For this reason alone, I decided not to work with them. If you're considering working with AirPlus, I strongly recommend getting other estimates, as well. Not only *might* you save money on the actual work, but you most assuredly *will* save money by not having to pay for an estimate upfront.

BUYER BEWARE. I had an annual service membership with AirPlus for years was very happy with the…read moreservices they provided. I heard that this family-owned business is now part of an out of state company. Last month after the fall furnace inspection was complete, the tech mentioned that my hot water heater was more than 20 years old and that it needed to be replaced. AirPlus sent over a plumber to work up an estimate but wasn't able to confirm the unit's age. Turns out the unit was @ 10 years old (called the manufacturer and provided the serial#) and is in good working order (I flushed it 2 years ago and no sediment). Watch out...I think there has been an attitude change over there. I am changing providers.

I wanted to jump on with an update quickly! I'm not sure…read morewhat happened with the other people who posted negative marks about customer service after the unit was installed. We have had exceptional follow up from the team. We had a little hiccup with one of our three units installed. We called this morning and they were out right away to correct the error. All I can say is the integrity of the company and team truly has made our day! Thank you to Freddy who I'm pretty sure has been here every day this week to get us up and running and the wedding construction back on track today! I wanted to add the integrity of the company has given us great trust they will stick with us to ensure we are all good to go for wedding day and beyond! Thanks all! Definite hire from us in the future.

This serves as a follow up to my review dated on May 22, 2025 entitled "Nice is not "nice"…read moreanymore". I received a letter I received a follow up letter from Commonwealth of Virginia department of professional and occupational regulation. The letter states that no longer has a viable license at present and as a result, they can no longer proceed with my complaint. That is unfortunate. It is important to note that Nice Heating And Air was recently acquired by Michael Bonsby HVAC, Plumbing and Electrical located in Gaithersburg Maryland. During the acquisition process, I have been immediately deluged with repeated calls following up on providing future maintenance services, not acknowledging or responding to my complaint regarding service delivery. I was informed by three neighbors and friends who had cozy maintenance plans with Nice that they no longer provided various paid services for them, and thus their maintenance plans were ended. The referrals mentioned they took it in stride, by the lack of communication, no longer enroll in the new corporate maintenance programs of any HVAC company. Lesson learned.

Three of the four times they had to come out for yearly maintenance or recently an issue with our…read moreHVAC, They have been delayed or a no show. I was astonished that they were here first thing yesterday Monday morning. A major part had to be ordered but I still got a text yesterday after they left that they would be here today. They must've had the part in stock at their warehouse, I thought .I got my ass up at 715am to call them for an exact ETA. They said 10-11am this morning. I called them as it approached 11 AM because they usually call with an eta...they had nothing in their system. Pissed me off since i could have been doing something else....then at 230 I get another text that the PLUMBER could come if i called to confirm before such and such a time. WTF. I do not need a plumber. Sooooooo fktup.... The people they send are top notch, but everything else is a goat rope.

Absolutely pitiful. We have been "preferred partners" with…read moreFH Furr for over 10 years and we have recently found we simply cannot depend on them to keep appointments. Over the past two years, after they confirm appointments via repeated text messages, every other visit they simply cancel at the last minute without explanation. Today, 5 Dec, was just another example. We received at least three text confirmations regarding our 10 AM -2 PM window before we got a message our technician would be delayed until 2-3 PM. And at 2:30 we are called saying he's not coming at all. We asked their representative what was the benefit of being a preferred partner - no response. We're rescheduled but have little to no faith they'll show up as scheduled. If you haven't committed, find another HVAC company that hasn't gotten so big they take customers for granted.

Just had problems with four toilets. All problems solved. Evan, the tech, did a great job fixing…read moreand explaining the issues.

It is easy to make an appointment. They didn't to change the time and texted ahead to ask if we…read moreagreed with the change. The technician emailed notifying that he was on his way. He was prompt, efficient an polite There is a problem which is persistent for about 3-4 years. The company insists that technicians calls using the company Ipad. This does not work. I have mentioned to them so many times and seems that their technical IT support cannot fix it or ignores the complaints. If it is a problem specially with my number I have asked to resolve it. The Technicians have call from my home to the central administration or It support. All has been ignored.

The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!