I don't believe I have a sufficient vocabulary to express how grateful I am to FH Furr. Had an FH Furr technician out for a summer seasonal checkup on our 10 + year old AC system and during the inspection the compressor blew out, definitely ruined his day. The technician called his supervisor and explained what happened and his supervisor didn't even hesitate to take full responsibility, "it happened on our watch and we will fix it". When the new compressor arrived technician ROGER SAFRIT carefully reassessed the whole system, replaced even more parts and got our system working better then before, no cost to us. That's what I call 5 star service. read more

Utterly unreliable customer service and appointment scheduling. Delayed and then ghosted on their confirmed appointment. Schedule with them only if you prefer AI-generated appointments that never occur, and ultimately a technician who doesn't show up. Unfortunately, I cannot assess the technical prowess of their plumbers' ability to perform actual work, as sadly it didn't even come to that. AVOID with your time and money! read more

It was a minor dripping leak with buckets before F.H. Furr came and TURNED IT INTO A $10,000+ CLAIM They spilled all over my floor WHEN IT WASN'T THERE BEFORE They LEFT ME TO CLEAN IT UP with my own squeegee and wet vac, as if everybody owns that equipment and is willing to do that. They LEFT A 2-FOOT PIPE FULL OF POOP IN MY WALL!!! They charged $2,500 AND IT STILL LEAKED BY THE NEXT DAY. They RUINED MY FOOSBALL TABLE by putting a sewage-contaminated towel on it, and the insurance had to come and saw it in half. They TOUCHED MY PERSONAL PROPERTY .... My smart screens that show personal photos. He swiped through, probably looking through my photos because I'm a woman and he's a man. The next tech that was sent said it was because the guy didn't check our cleanout for clogs before cutting into a pipe that he suspected was full of They had to send another guy back the next day to do it right, and he discovered the POOP-filled pipe in the wall. YES .... THE FIRST GUY LEFT A ~3 FT PIECE OF SHIT-FILLED PIPE IN MY WALL. It would have just remained there if the 2nd guy hadn't spotted it. POOP! IN MY WALLS! I have that on video too. I don't think people realize homeowners have security systems and are often recording what goes on in their house for their own legal protection. I would be scared to post this review if I didn't have video backing it all up. read more

F H Furr - he's about to have his oh- moment right here - Plumbing Near Me - Lorton, Virginia

In an effort to offset their apparently lackluster plumbing skills, this business has decided to farm out their appointment and scheduling work to an AI agent that asks nonsensical questions and contradicts itself. Avoid at all costs - there are plenty of plumbers who will actually ask what you want instead of paying a guessing machine to come up with it. read more

I had an appointment scheduled for 12-4 and received a call at 2 that they would have to cancel. They gave no reason as to why.

I had scheduled an early morning appointment for Friday, June 19 for electrical service repair. I scheduled my appointment online a week in advance. The day of my appointment, they pushed my appointment back twice just to flake out and not show up. Wasted my entire day. I was so pissed. Never again. read more

They bought an AI bot to schedule and it has created havoc for them. But then also the tech came out for an estimated repair; left my back door open and left to get a part for 3 hours. He said he would be gone 45 min max and did not mention the door left wide open. Repair didn't work and no one has returned my call. read more

Absolutely pitiful. We have been "preferred partners" with FH Furr for over 10 years and we have recently found we simply cannot depend on them to keep appointments. Over the past two years, after they confirm appointments via repeated text messages, every other visit they simply cancel at the last minute without explanation. Today, 5 Dec, was just another example. We received at least three text confirmations regarding our 10 AM -2 PM window before we got a message our technician would be delayed until 2-3 PM. And at 2:30 we are called saying he's not coming at all. We asked their representative what was the benefit of being a preferred partner - no response. We're rescheduled but have little to no faith they'll show up as scheduled. If you haven't committed, find another HVAC company that hasn't gotten so big they take customers for granted. read more

Two technicians came out this morning including the technician that installed the system. They thoroughly tested and checked that the system was functioning after replacing the thermostat and circuit board in the furnace. The house this morning was 60 degrees and the outside temperature was 40 degrees. The indoor temperature is now rising so that's a good sign. The technicians knew what was going on and fixed it. Kudos to both of them as being professional and knowledgeable. A little too early to tell a long time whether everything is working but it appears to be on the right track. Third time is a charm. read more

Three of the four times they had to come out for yearly maintenance or recently an issue with our HVAC, They have been delayed or a no show. I was astonished that they were here first thing yesterday Monday morning. A major part had to be ordered but I still got a text yesterday after they left that they would be here today. They must've had the part in stock at their warehouse, I thought .I got my ass up at 715am to call them for an exact ETA. They said 10-11am this morning. I called them as it approached 11 AM because they usually call with an eta...they had nothing in their system. Pissed me off since i could have been doing something else....then at 230 I get another text that the PLUMBER could come if i called to confirm before such and such a time. WTF. I do not need a plumber. Sooooooo fktup.... The people they send are top notch, but everything else is a goat rope. read more

I wish zero stars was an option. I paid over $100 so that FH Furr could try to sell me a new furnace I do not need. My mistake, I didn't write down the failure code after my furnace stopped running. I told the tech my guess was the flame sensor was the problem. The symptoms pointed to that. He spent an hour taking my furnace apart and taking dozens of pictures, basically looking for excuses to sell me a furnace. The best part, he took a picture of some dust on the blower--but didn't take 2 minutes to clean it. The list was long, including the need to buy some ridiculously expensive air filter. The one thing he was very confident about was the problem was NOT the flame sensor. Good news, if I signed today I would save a couple hundred dollars on a $13,000 furnace replacement. Two days later my furnace stopped again. Code 12. "Flame sensor timeout". I cleaned the flame sensor and it has worked without fail since. Cost $0. This is what happens when private equity companies gobble up all the local tradesmen. NEVER call FH Furr for a repair. read more

Just found out they didn't actually address my problem or follow proper procedure with gas company.

I can see now why thus company has a bad rating. 1) the plumber never showed up! 2) the tracking service to see when the plumber is arriving does not work 3) I call the company and get disconnected. I call again only to be told the plumber couldnt make it and I I wanted a later appointment 4) the company made No effort to contact me that the plumber was a. U professional No show! I had to call several times to find out what what going on! All-around terrible and unprofessional company. Don't work with them, you'll be disappointed in the prices and lack of communication. read more

I had their service for years but for some reason recently it's been horrible service. I have UV light that isn't working and I'm a regular maintenance customer as well. They will not call back in order to fix my UV light. I can't get the service I paid for monthly. No supervisors will call back. It's really the worst I have ever seen. It could get resolved with a return phone call but that is not happening. I'm highly disappointed and wasted time and money. read more

I had never used FH Furr before and I wish that I would have read their terrible reviews online. I requested a yearly HVAC maintenance call with them because my previous HVAC guy had retired. We set a date for the HVAC service call -- they were unable to commit to even a time window. For 2 full days, I had countless text messages, calls, and emails telling me that the van was on its way, each of which was followed by a message pushing the proposed arrival time further back. At the end of 2 days of this, I called and asked what was the problem. I wondered if they didn't actually service my area. The customer service representative -- and I use the word "service" reservedly -- informed me that they did. I didn't get as much as a simple acknowledgement after I said that I had been waiting for 2 days for someone to arrive. She literally just ignored what I said and asked if I wanted to reschedule for the next day. After the call, I sent a response to their followup email asking me to reschedule and said that I would not be using their service. Of course, I received no response back from them even acknowledging their incompetence. So, if you're looking for customer service that rates 1 out of 10, call FH Furr for all your needs. read more

Ever since they implemented their AI scheduler and "call us back in ten minutes to confirm or your appointment will be canceled" policy, we have had four canceled appointments. One, the AI scheduler apparently didn't schedule. The other three were missed because they called while my phone was in do not disturb or I was working. Expecting someone to call and confirm a SCHEDULED appointment is asinine. Not to mention, the number they called while from isn't the same number you have to call back. Their systems are designed for their convenience, not for their clients. We pay an annual fee to have inspections and after this mess, we will not be continuing. read more

Terrible - Was going to have electrical work done - than needed to wait. Tech was furious and keep badgering - dropped price 20% - and kept badgering - delayed getting down payment back. Eventually had jog done at 1/2 price - Super expensive and extremely expensive - AVOID read more

Honestly wish I could give a zero star review. I would encourage everyone to stay away from this deceitful establishment. My AC went out and I paid them $115 to respond and diagnose the problem. The tech clearly was unqualified and was clueless as to what he was doing. Ultimately he stated I need a control board with an estimate of $1800. I asked him to email the quote. He never did. He was less than thorough and incompetent. Two days later and an in house temp of 85 degrees I call Michael and Son. The tech was experienced , communicated well and took several pics every step of the way. Ultimately it was determined by his thorough inspection that the thermostat was the issue. FH Furr never looked at my thermostat and clearly lied about the control board being the problem. The total cost from Michael and sons was less than $200 and my AC is functioning properly. FH Furr is a fraud in my opinion. Additionally, I've called several times asking to speak to management and attempt to get a refund. I've gotten zero response. Do yourself a favor, check out all the negative reviews and seek assistance elsewhere. read more

The customer service is unacceptable; Furr rescheduled three different days for HVAC inspection,, while I waited all day for technican to arrive. Today I am waiting all day for electrical inspection. Supposed to be 8 - 9 am arrival. It's already mid-afternoon. No show. I just cancelled the contract. Unreliable, and technicals are required to upsell. read more

Absolutely terrible. Our contract was absorbed when they purchased our old HVAC company. Since then they have cancelled countless appointments, sent people without the right equipment and offered zero in return for the constant inconvenience. The serivce if for our office, with two units, one which FH Furr just installed last year. The install process was a nightmare as well, requiring 7 visits because they never "had the right parts or tools with them". It's the end of July and we are still trying to get our Spring service to happen as they have cancelled it, right at the end of the window on the day four times now. When i asked one of the service reps how to better my odds of having someone show up, I was told to schedule earlier in the year...we scheduled this initial appointment for April... here we are now re-scheduled, again for July 31st. The one time we did get service, they found multiple issues and issues that would have required additional fees, the issues when away when I informed the tech they just installed the unit a few months ago. Stay away. read more

As an update, I just had a new HVAC installed and used Duvall's Plumbing. Feel free to check out my review for them. I am so glad that I've broken up with FH Furr. The experience was night and day. FH Furr's prices are much higher and service quality has become unreliable. As another reviewer suggested "Read the Reviews." Good luck! read more

I have been a preferred partner for three years now. I pay two monthly subscriptions (no idea why -- this seems wrong). I called Saturday morning after my HVAC unit shut down. You gave me a window of "all day Sunday". My family and I waited at home all day. I called twice trying to get an update only to be told I would "receive a call back". Never heard from you at all. Called back Sunday evening only to learn that no one would be showing up that day, and that I would be put first on the schedule Monday morning. I call back Monday morning and am told sometime between 8am and 12pm. I call two more times trying to get an update and again am told I will get a call back. Then a technician calls me telling me he's on his way. He immediately calls me back to tell me that he has been re-routed to someone else instead. I call three more times trying to understand and to get an update as to when another technician is going to show up - I receive zero calls back. It is now 2pm and still can't get a simple response out of anyone. I have two babies under 2 years old in this house and three dogs. I pay you $30 / month for two preferred partner subscriptions and I can receive neither (i) service within three days (ii) nor the simple courtesy of a call to let us know you will be missing the window allotted, let alone the fact that you won't be showing up at all that day (or the following day) promised. Unbelievably terrible service, and an utter waste of $1,004 over the past 36 months. read more

I bought an AC unit from Costco which was installed by Furr and bought the annual inspection contract. They must get paid by commission. They put the unit on the old pad which was too small. The unit dove nose first into the dirt because the pad was not entirely under the unit. They told me I needed my ducts cleaned. They were 99% open. If you wet your finger and ran it across the inside of the duct your fingertip would be dusty. They told me my water pressure was too high and that my pipes were going to explode. It was/is 70psi which is normal. Every hose in the county is also 70psi. They told me I needed a pressure gauge installed for $1000. They sold me a replacement water softener. They hooked up the intake and exhaust backwards. That took a few visits to figure out. After it was in place for 6 years the inspection guy told me the whole unit needed to be replaced. And I would also need a whole house filter to filter the water before it got to the new softener or it would just fail again. He wouldn't service the softener unless I also paid for the filter. I'm old but I'm male and can take care of myself. It horrifies me that the old women living on a fixed income would be taken advantage of by these guys. read more

F H Furr - Plumbing Near Me - Lorton, Virginia

Booked same day service for water leak and they texted saying they not coming due to unexpected issues. Wasted my time now it's too late to call someone else. If you book with them they may not show up beware! SMH read more

FH Furr was taken over by a private equity group and it's exactly what you would expect. Terrible customer service, terrible response times, rushed installs etc. Spent $50k on new HVAC and minisplit- both have required multiple service calls a year in two years since install, cant even get a service manager to pick up the phone to explain why both systems are faulty. Call Cardinal who remains locally owned and operated. read more

I'm selling my home and had my yearly inspections performed (I've been a member/customer of FH Furr's service for over seven (7) years) and they do not disappoint. Their technicians, customer service and company's professionalism, pricing, reliability, industry knowledge are without a doubt one of best! For every service call they not only inform you of suspected issues and remedies but are willing to try and locate any applicable discounts to ease the burden of expensive repair costs. I take very good care of my home yet when I purchased my home the inspector missed an issue that FH Furr caught and repaired (which was a live wire tucked into the soffit of my home. Since becoming a member, the service has more than paid for itself with the peace of mind knowing that heating, air, plumbing and electrical are inspected yearly identifying any issues before they become costly repairs. Big thank you to: *Thomas Voje - HVAC *George Bailey - Electrician *Kareem Simpson - Plumber *Fatima: Dispatcher *Dom: Dispatcher These technicians came to my home inspected my systems and performed needed repairs ensuring that the buyers of my home knew they were getting a safe, well-maintained home. Buying or selling I highly recommend FH Furr! read more

Four F. H. Furr representatives responded very quickly. NOT ONE OF THEM had read the description of the work provided. When the description was repeated for each of them, each one quickly replied that they did not do that sort of work. So, why were they responding? Why would one want a company which would not even read the task required? Even after that, I received several queries from them asking whether or not there still was a problem yet could help with. This is not a company I could recommend. read more

Didn't get a furnace replacement done correctly the first time, only through my own inspection I realized it was not completed, the installer came back and said it wasn't in his work order yet my sales statement clearly showed it was; took three visits to get it right, miscommunication within FH Furr is a real problem, and they are not inexpensive either. Not worth it! read more

If I could give this company a negative rating I would, and I'm only giving them one star because I'm forced too. The FH Furr that services Germantown MD is absolutely awful. My parents (who are in their 80s) made an appointment for a service call and not only did they not show up, but when my elderly parents contacted them (TWICE) they told them they had missed their call (not true, we were waiting all day) Instead of trying to make it right, they also refused to come the following morning. read more

They have been very good for us, I give you that. However, we are so tired of them trying to ALWAYS sell us something more, and we don't only have our primary residence with them, but also a rental condo that we own. I'm afraid it's time to let them go. read more

I had a very disappointing experience with FH Furr. When I scheduled my hot water heater replacement, I specifically asked that the technician arrive with a replacement tank on the truck so the job could be completed quickly. I even provided the available height. FH Furr told me to postpone the appointment to Monday so the technician would be fully prepared. On the morning of the appointment, I confirmed the 8-9 a.m. arrival window within seconds of receiving the confirmation text. No one showed up. After multiple follow-ups, I was eventually told that their automated system had canceled my appointment by mistake. The technician finally arrived about 2.5 hours late and then told me he did not have a replacement tank and would need to go pick one up--exactly what I was told would not happen if I delayed to Monday. This turned a roughly 2-hour job into an estimated 4-hour repair. I was then quoted $3,200 for a standard 40-gallon gas water heater replacement, which is far higher than typical market pricing. After days without hot water and hours of waiting, I felt pressured to proceed. For all of this inconvenience, FH Furr offered a $100 coupon that anyone can get online. Communication was poor, accountability was lacking, and it was extremely difficult to speak with a manager. FH Furr promotes itself as a family-owned local business, but the experience felt like dealing with a large company driven by automated systems that fail customers. I recommend looking elsewhere read more

F.H. Furr was phenomenal! The customer service representatives are so friendly and helpful. I was able to schedule an appointment within the same week of calling. Leonard 'Luz' Funez came to my residence to look at my drains because I thought they were clogged. The consultation was free, he emailed me preventative measures, was EXTREMELY knowledgeable, and answered all of my questions. He was on time, nice, professional, and was kind enough to wear booties over his shoes. When the technician was on his way, the company sent me a link to track him. I definitely recommend this company. The prices seemed reasonable as well! read more

As a preferred customer for the past 2 yrs I have to day their customer service is terrible. I had work done October 15,2025 and paid for by check given to the employee. After a month of trying to get an answer why my check did not clear the bank no one ever call me only text messages. I left numerous messages for someone in billing to contact me it never happened. I sent an email on Monday November 17, 2025 advising I was contacting a local news station to advise of my situation. Only then did my check clear.Why did I have to threaten new attention to get this problem solved. After my preferred customer service is over I will be taking my business elsewhere,FH Furr customer service is terrible don't use this company. read more

F.H. Furr's sales rep lied about my HVAC system's eligibility for a tax rebate. When my furnace died in December, my first thought was to go to Furr because I've been a member of their annual maintenance program since 2013. They were quick enough to diagnose the system as unsafe and in need of immediate replacement, and had a sales rep out same day to pitch me on a top-of-the-line HVAC system. And the principal element of that pitch was the system's eligibility for a two thousand dollar tax rebate. What a deal, right? The salesman even said, "I can't tell you how much to expect back but I've never seen this unit get less than two thousand dollars." Except that after signing the contract, Furr never sent me an invoice to apply for the rebate and when I did finally squeeze one out of them it turns out that there was no such rebate on the model of HVAC system they'd sold me! When I called back, I repeatedly got the run-around; placed on hold until disconnected, transferred to unnamed voicemail boxes and never called back or just plain told that someone would get back to me before being cut loose. After weeks of this shabby treatment, I finally complained to the Fairfax County Office of Consumer Affairs and you'll never guess what happened - they gave the county customer affairs specialist the run-around, too! It's now nearly May and I've just been informed that my complaint will be closed as unresolved because F.H. Furr refused to respond. My strong advice, do not do business with F.H. Furr; their salesmen are dishonest and their customer service will ignore you. I've already cancelled my service plan with them and fully intend to keep my friends and family from ever doing business with them again. read more

Stay away! Unreliable! I scheduled a water heater flush. Left work early and they didn't come. I rescheduled, they sent text reminders, I waited all day and they didn't come again. Then they had the audacity to ask me to reschedule. Never again! You shouldn't advertise a service that you can't perform Furr. read more

My wife and I moved to Northern Virginia nearly eight years ago. Shortly after we arrived, we used FH Furr for electrical upgrades in our home. My wife signed up for the FH Furr HVAC membership, which provided us with a discount on biannual system checks. Last week, we encountered a problem with our Noritz tankless hot water heater, so I called FH Furr. To their credit, they sent a technician to our home within two hours. Markus B. examined our tank and mentioned that he wasn't familiar with Noritz but would do his best to find a solution. He contacted Noritz customer service while I searched online for a new tankless hot water heater, unsure of what he would discover. I found tankless hot water heaters at Home Depot and Lowe's, starting at $600 and up. When Markus returned, he said the part needed, according to Noritz, was backordered until late April. We then began discussing replacing it with a new tankless hot water heater. I showed him what I found online, and he indicated that none of the less expensive options would be suitable. We needed a 199,000 BTU model with a minimum of 11.1 GPM. Markus stated that we would need a Rinnai RXP199i; naturally, that was a higher-end model. He stepped outside to call his manager for a quote while I searched for the Rinnai RXP199i online. I found the hot water heater that Markus recommended at Ferguson, and it was available for pickup that day. Markus returned and said the price to replace our hot water heater would be approximately $6,400. I was stunned since I had the exact model on the Ferguson website, with the heater itself priced at $2,100. I asked how FH Furr could justify a $4,300 installation fee. He said he would call his boss to see if there was anything he could do to lower the price. He stepped out and then returned with a quote of $5,500. Amazing, right? I thanked Markus for his time and said, "No thanks." He looked shocked. My impression was that he thought he had us over a barrel and that it would be an easy sell. He estimated the installation would take 4-6 hours, or $566 per hour for six hours of work. He explained that they had to pay him and make a profit, not to mention that FH Furr would get the Rinnai unit at the contractor's discount. After Markus left, I went online and bought the Rinnai RXP199i from Ferguson, picking it up that afternoon. While at Ferguson, Travis asked who would handle the installation. I told him it would be Veteran Plumbing, and his eyes brightened as he mentioned that Dennis was fantastic and would do an excellent job. I felt relieved and was confident everything would turn out fine. Veteran Plumbing arrived as scheduled, and it took about 3.5 hours to install the new unit. The quoted price was $850. They needed to add an expansion tank and some new piping, but everything was completed on time. Shame on you, FH Furr. My recommendation is to find a smaller, more responsive team that doesn't charge exorbitantly to pay for their wrapped service vehicles. read more

If I could post a 0 star rating I would. To start off, we had been part of FH Furr's Preferred Customer program for at least 5 years. About a month ago they contact me to schedule our annual pre-Summer HVAC inspection (typical for the March/April timeframe). Their tech comes out, and the inspection seems to be taking longer than usual - he was working for about 3 hours when usually the inspections take about an hour or less. Once it seems like he's done, he says our "HVAC system is no longer working", and the "control board has gone bad", and the only options are to replace the control board or replace the entire system. For context, FH Furr has been pushing us to replace our HVAC system ever since the first time they set foot into our home. When I ask for a quote on control board replacement, I am given a price of almost $3500. After consulting family members with HVAC experience, as well as Google, we determine the FH Furr is gouging us out of their minds (we contacted another HVAC vendor who quoted us at about $1000 for control board replacement, for both parts and labor). I don't know if the tech simply messed up, or if there was something more sinister going on, but given all the facts, the optics of the situation did not look good at all, and as such I encourage everyone to stay as far away from this company as you can. read more

We had a Dead Thermostat for our furnace. We called and were quoted a Small amount for a Service Call Plus Parts for the item. We started at about $100.00 plus the Replacement thermostat. While the Technician tinkered with the electrical connection, for the thermostat, we finally got billed for $740.00 for the Call. There was no Itemization between the Original amount and the Inflated final tally. We paid the bill because we needed the heat, We sent in 2 Complaints to their Customer Service , asking for a reason for the Inflated Final Cost and researched (Online) for the exact same brand name part, which listed at $150.00 They never Replied with an answer nor an adjustment in the Exorbitant billing. We will definitely look for another Service Company for our Heating needs. BEWARE. --------------Customer Service apparently, is non-existent !--------------------- read more

F H Furr - Part was listed online as $150.00 - Plumbing Near Me - Lorton, Virginia

Contrary to bad review from other people, I have always had good service from Furr. I contacted F.H.Furr electrical to help with what I thought was a faulty outlet. One never wants to make assumptions about anything electrical. They were able to send Michael Cabrera at a time and date I requested, continuing Furr's excellent customer service. Michael diagnosed the pesky outlet and was able to install a whole house surge protector on the same service call. His installation was totally painless; he was efficient, knowledgeable, precise, and mindful about cleaning up the work area. I couldn't be more pleased. read more

Service person came quickly. Was professional. Had great customer service. Spent real time trouble shooting the problem and gave us a solution. I love the app that tells me how close the representative is to the job read more