During the booking process for our honeymoon all of the agents we spoke to were very helpful and friendly, and the rates they were able to get us in resorts were better than those available on the websites, unfortunately they were not helpful once issues started to arise. We booked in January, following the advice from several agents we booked a new secrets resort in playa del Carmen opening in Feb, assuming by the time of our honeymoon in late April it would be 2 months open and we wouldn't have any issues. We noticed in Feb however that the opening date shifted to one day before our booking. Trailfinders didn't contact us to let us know, but I reached out to check that the resort would in fact be open and all facilities available, the agent told me that it would, that the date had been pushed to give them time to run a soft opening and be ready for guests by the time we arrived. This was not the case. We were some of the first guests to arrive at the hotel, which was not ready to be open. We experienced issues with almost every element of the resort experience, I'll list a few below but try stick to our Trailfinders experience for this review. (Water outages, power outages, elevators not working for 5-6 days, an 8 story drop right outside our door, staff leaving our room unlocked after cleaning, all facilities not being open, some of the site still under construction, serious queues despite the resort being at less than 50% capacity, and food poisoning/bacterial infection lasting several days - multiple reports of this.) I am aware it is not Trailfinders responsibility to have the resort functioning, but had their agent not lied to us and told us there would be a soft launch before we got there we would have made the decision to change to a different resort. Upon check in, we discovered that we had been booked in to a two bed room, and did not have the honeymoon package we signed up for (there was a note on our account saying we were on our honeymoon, but not on the honeymoon package - champagne reception, spa treatments, private dinner on a beach and a few other benefits). We called Trailfinders to try to have this rectified, the next day the hotels concierge service met with me and told me everything had been sorted. Another day passed without hearing anything so I called the concierge and was once again told we were not on the honeymoon package, we called Trailfinders again, who said that they were told everything was sorted but they would call us again the next day to make sure everything was in order. We have yet to receive any more communication from them 2 weeks later. I'd say in all at least an entire day of our trip was spent following up with the hotel concierge and calling Trailfinders, at no point did either of them actively engage us or try to solve the issues without being prompted. We spent the final few days of our honeymoon in another resort, this resort required us to get a boat of Isla Mujeres off Cancun, Trailfinders were supposed to provide this resort with our information so they could book this for us. Luckily after our issue with the first booking I had got in touch with them to make sure everything was booked, in this resort we found out that we were not booked in to the room type the Trailfinders agent had told us, but didn't bother trying to rectify it and chose to enjoy our final few days instead. Overall we felt very let down by Trailfinders during this whole process. In the lead up to the trip everyone was super helpful, there were some issue with the booking which could easily have been remedied while we were out there, but when we needed assistance during the trip it wasn't there. I had recommended the service to several friends getting married soon prior to our experience, and have since advised them against it. Won't be using the service again. read more

after over a year we still think about our awful experience with Trailfinders and how we lost our honeymoon because of their ill advice, bad organization and their unhelpful attitude...it's hard to forget really! Friends and family are shocked every time we tell them of our experience. In a difficult time like 2020 Trailfinders preferred to keep our money instead of helping us finding a solution to help their customers. I have never experienced such bad customer care before. Now that travel is slowly resuming my advise is...STAY AWAY FROM TRAILFINDERS, and if you can book your own flights, hotels etc directly. read more

Now we all obviously use the internet, sure you wouldnt be here reading this if you didnt! I bet you that all of you also got sucked into the diea that booking all of your holiday online was a much cheaper option than going to a travel agent. why, they are only middle men after all arent they? why pay for that when you can do it yourself! Who came up with this mad myth, always getting things cheaper on the internet is simply not true!A friend of mine booked a holiday to Sri lanka this week, he found a good deal on the internet, but, as his finger hovered over the "book it" button I mentioned that he should try trail finders, just incase! Saving money is what its albout these days after all! you know what? he got a much better deal in trail finders, the friendly travel agent had his flights all worked out in the most convenient way for him and he payed his smaller fee and went away happy! This review is fro trail finders because they really know their stuff but at the same time my advice is to go into any travel agent before you book your holiday online. read more

Trailfinders - Travel Services Near Me - Dublin, D

Travel bug? Want to go somewhere fabulous? Trailfinders is your only man. If you want to book a honeymoon, take a regular holiday or even a long haul holiday Trailfinders will find the best trip for you. Famous for their seven-stop flight deals, Trailfinders sorts out all of the backpackers with trips around the world to find themselves. I wish I visited Trailfinders more often, but alas, most of the time I have to make do with flicking through their gorgeous brochures and wishing myself away. The only downside of Trailfinders is that their website isn't as informative as you'd like. On the other hand, their staff know a lot about a lot of places and are super helpful. If you've got a holiday coming up, pop in or pick up a brochure. read more

Trailfinders - Courtesy of Trailfinders.ie - Travel Services Near Me - Dublin, D

I couldn't recommend this place more. As travel agents go, they is the bomb. Here's the thing, in this day and age, really, one would think that there's not much need for travel agents. When I say 'one', I mean me. Being a pretty frequent and savvy traveler, I'm not gonna lie, when I walk past travel agents and see the poor josopes queuing up inside, an uncontrollable smugness takes over, and I think; hasn't anyone told these people about Mr Google?! Or Mr Expedia or his good and far better mate, Mr Skyscanner? Yet, here I am today, sitting down to recount my experience as the very one of those poor eejits. And all the better I am for it! So, I'm going to India in April, and, not liking to make things easy on myself, it's no normal holiday. I am racing in a rickshaw across the country. From one highly random start point on the east coast, to a place so far west, it doesn't even look like it's still in India. This all means that it is near impossible to get any decent priced flights as they are all so higgledeepiggledee (there's that word again..). After about four days of wrangling every search engine known to man, practically using algorithms and quantum physics, I managed to piece together a route that was costing over a thousand, and taking 2-3 days each way to get there. Enter Trailfinders. I called a consultant I know there (Rory - highly recommended, so helpful and extremely knowledgable). He took all the details, and called me back that day. The flights were A) With a better airline, B) €350 cheaper, C) Only taking 1-2 days each way. He also hooked me up with travel insurance (called them personally on my behalf to double-check that I was covered for the rickshaw mayhem), and sent me all the details and instructions for visas. I called him over the next few days to add two more people onto the booking, which he did straight away. AND, the best thing of all, is that the flights were put on hold for us for a week, so that we could make sure the dates are correct etc before booking. Yes, you are charged €60 for using Trailfinders, but actually, they saved me €350 on my flights, a day each way in travel time, and if I had called them in the first place, rather than persevering like an imbecile on the internet on my own for four days, I wouldn't have missed three of the latest episodes of Corrie. Go to Trailfinders. Do it. read more

I'm usually a real believer that you can get much better value booking your flights and hotels yourself but I decided to give Trailfinders a go for booking my honeymoon as I wanted it to be out of my hands this time. We got a decent deal for a 3 week multi centre in Asia after a bit of tooing and froing on the hotels trying to get the best value (tip: ask for room only if you aren't too pushed about breakfast, it saved us hundreds in Hong Kong). The girl dealing with our booking was very knowledgeable and had actually been to all our destinations before so I felt I was in good hands. People actually commented "oh you must have paid nearly 10 grand for that!!" when we got it for much cheaper. After we returned from our amazing honeymoon to a bleak and depressing October Ireland we started thinking about heading over to America next year. Some of our wedding guests had given us some Trailfinder vouchers so we went down to see what we could get. I was stunned that for 2 weeks in Chicago & New York in May they wanted nearly 4 grand and that was three star hotels! The guy was also a bit rude like he thought we were time wasting for not wanting to shell out that much on the spot! I phoned them back a few days later and pushed the dates back to March which lowered the price significantly to around 2 and a half. However the hotels just weren't good value (the trip advisor reviews for one made me shudder). I found that I could get 4 star hotels in excellent locations for just a smidge more on hotels.com. Eventually I just booked the flights with them but then it got confusing. I was told when I booked that I had to go to the Aer Lingus website to enfer my advance passenger information. However, the number they gave me wouldn't let me in so I emailed Trailfinders and they told me to call Aer Lingus! Most travel agents take care of that for you, even Aer Lingus were surprised when I called them about it. In summary, for Asia go to Trailfinders, for the US book it yourself! read more

I only chose Trailfinders because I was given a gift voucher for their company. I went to their useless website which advertises all sorts of deals (with prices that seem to be sporadically and randomly placed on the pages) and found what seemed to be a good holiday deal. However when I went in to the shop and met with one of their consultants (after waiting for over half an hour) I was told that these deals were all booked out and the best they could do was offer deals that were twice the price. I told him that I could only afford around 700euro per person for flights to Bangkok and he laughed in my face, saying he 'likes a challenge' and after 20 minutes he informed me there was no flights under 1200euro and that I should have come in three months beforehand. In fact I had come in three months beforehand, and 6 months beforehand and there was always disappointment. They claim that there are no flights available in the price advertised all over their website and windows and magazines and try to rip you off. I ended up getting another family member to ring them and try to book flights for me and lo and behold by some magic she managed to get the flights booked for 700pp. I think the travel agency looks down on us because we are students and not some rich couple off on their honey moon or some elderly rich folk spending their pension in a hurry to make something worthwhile of their life. Lastly, Trailfinders forgot to tell us that we needed a visa for entering thailand, (even though on the information they gave us, we were told we needed none) and we were brought into a room to fill out visas and take photographs and pay for it. It wasn't very pleasant. So if you're thinking of going to Trailfinders, don't waste your time and money using these 'experts'. You'll get way more if you just go online and book the flights yourself. Trust me. read more

Three of us travelled to Abu Dhabi, India and Sri Lanka earlier this year. It was our retirement trip of a lifetime and expensive for us. Kate our trip advisor was great during the planning of our trip. We were surprised that since our return in January 2019 that Trailfinders has not asked us for any feedback which might have been beneficial for others undertaking such a trip. Some of the places were NOT anything like the brochure and information provided and we dread to think of the number of people who have stayed in these places since!! Tony D read more

Trailfinders makes me yearn for my backpacking days.... Walking past this travel shop in the middle of a grey, rainy autumn day when you've no prospect of a holiday any time soon is torturous. The staff in Trailfinders are much more informed and well travelled than their competitors. I applied for a job here a few years ago, and one of the criteria requested on the application form was that you had travelled extensively in at least two continents. These guys know their stuff. As Natalie says, they are most popular for long-haul flights (especially to Oz) and for round-the-world trips. When we were booking our big adventure (yearn yearn) we went here for all of our information, but ended up booking with Usit (sorry TF!) as we found they were offering pretty much the same package for a few hundred euro less. If price were no object, I'd rather deal with Trailfinders - at least they let you sit down to hand over your life savings! Usit don't even have chairs. read more

Trailfinders - Logo from website - Travel Services Near Me - Dublin, D

I had a bit of a sniffy opinion of travel agents until I went to Trailfinders. We were trying to organise a honeymoon, and while we had a rough idea of where we wanted to go, we had no idea of how to actually hammer that idea into a proper itinerary. Trailfinders took care of it, and in double-quick time. They organised a great itinerary, along with booking a few recommended tourist spots at each location and made sure we were looked after at each step of the way. The pricing was actually very reasonable, we shopped around with a few other travel agents and they couldn't touch the package Trailfinders had organised. While there's not much reason to use an agent for most holidays, if you're planning a really big trip I'd definitely give Trailfinders a shout first. read more

A man called Tim answered my call. I was calling from Australia. He read off the internet what I could ( and had done) myself. Offered no advice. Terrible service with no advice. I have been using trailfinders for 20 years...this man has changed my mind ..I'll be looking for other companies read more

We dropped into trail finders over the weekend to try and find a place to go on a honeymoon. Mary who helped us out was absolutely great. She was a seasoned traveller herself and was able to point us in the right direction to identify where we would like to go based on our criteria (she also knew what the weather was like in a variety of places which was very important to us). We came out with a planned honeymoon destination and lots of material to look up a variety of holidays, so we are delighted! :) Mary could not have been more helpful! If you are trying to decide on your next travel adventure, I would highly recommend dropping in! :) read more

Trailfinders are generally very poor in the service offered. Long waits, rude salespersons who apply unnecessary pressure (if the customer is present in person), poor knowledge regarding destinations and uncompetitive pricing. I have often tried to contact them on the phone and waited twenty or on one occasion a full thirty minutes. On that occasion, when I finally got through to the salesperson, she was utterly clueless, and in addition the price she was quoting was a full sixty-five euros more expensive than booking directly with the airline, but she was unable to explain why. I booked with them once in the past, but I would never do so again. On that occasion I was left stranded when an airline collapsed. They would do nothing to assist, and I had to sort the whole matter out myself. Fortunately I had insurance to cover me, although Trailfinders did not know this and cheerfully left me in the lurch. I would say that my experience with Trailfinders has been consistently bad. Avoid. read more

First time I actually booked with Trailfinders - they found what I thought was a good deal, service etc. great - they told me they couldn't hold for more than 24 hours, i.e. I had to confirm booking and pay over the phone while in work. Unfortunately Trailfinders did not manage to correct the order of my first names as I had told them over the phone and booked my flights not using my first name as per passport. When I rang them to correct this after, I was told that they had recorded my names but that it was my fault for not clarifying which was first and middle (which wasn't correct) - in the end they made me pay new flights for rebooking, some 300EUR more, appalling service, no complaints procedure and wow! I'm shocked that such a company is still out there doing business!!! Definitely don't recommend - I'd go there to have them do research but rather book myself via any online site read more