They upcharge about 100% on parts for no reason. $50 part on Amazon they charge $145. Just like all these kinds of businesses. Taking advantage of market ignorance. read more

I went in today for a variety of things I needed and had a ton of questions. Three different people helped me and they all were awesome and extremely helpful!! read more

If you are looking for anything trailer related this is the perfect place to start your search. Grabbed my hub seals and hubs for my boat trailer and went down and talked with Jim at the parts counter. Jim grabbed all the parts and pieces I needed. Very reasonable pricing and immediate availability. Faster than Amazon. Helping out local. This is what keeps our community strong. Thank you Trailercraft for all the years of expert service/sales and parts experience. read more

We drove up from Whitehorse to get some Lugnuts for our van, the Mercedes dealership did not have any of the parts that we needed, and the dealership couldn't even help us with the oil. We went to TrailerCraft, they were some of the nicest people that we have met since being in Anchorage. The man helped us and gave us the Lugnuts that we needed to proceed on our trip. We are so appreciative of their help and concern for getting us back on the road. They also provided us with the oil that we needed for our sprinter van. Once again, I highly recommend TrailerCraft, they are some of the nicest people, and very helpful a quality business all the way. Thank you trailer craft. read more

Trailercraft destroyed my trailer hitch by slicing up my 4 pin and screwing on another plastic connection that doesn't work. The lights did not come on, it doesn't work. No quality work was done. I asked for a brake module and connection for my trailer and they only added a connection with no brake module lines at all. This is insane because I thought this was a professional company to fix up my vehicle to pull a small lightweight trailer. Even if they forgot to install the brake module, the connection they placed on my vehicle doesn't work, they destroyed what was previously there and now I have to take my car to a professional trailer shop or mechanic to get it fixed. I'm out $317 for something that I could have done for $15 with a part on Amazon if that's what I was after. They also charged me for labor that was done by somebody working the front counter most the time I was being charged. I know this because I watched him from the waiting area! There were zip ties hanging out the front and undernearth and the electrical tape just dangling there. This was from a professional supposedly. I will never use them again and I will tell everybody I know what a horrible job they did, and how rudely I was treated when I enquired about it not being what I wanted and how it doesn't work. The manager Jason refused to come out to talk to me quote "that's not going to happen".He claims that I signed a paper that says I wanted my 4 pin switched to a bigger pin .... Apparently he also thought I wanted something installed THAT DOESN'T WORK and LOOKS AMATEURISH. I thought this was step one of getting it done. And they thought that was the end. If you value your vehicle don't go there! Amateurs, chauvinistic, rude, and liars. I ended up taking my car to another trailer shop to be inspected and repaired. They discovered that Trailercraft did not install the cheap part correctly, so they fixed it, and the charge was over $200. On the invoice they stated that Trailercraft did a botched unprofessional job. read more

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Most of the time when you have a technical question or looking for parts whether they're at a dealer or in their service department they are pretty much next to useless. They do have good technicians and do good mechanic work but as far as getting information from them as a dealer and might as well call somebody else read more

TrailerCraft - Auto Repair Near Me - Anchorage, Alaska

It took them over 6 months to get my vehicle worked on and still did not have it running correctly. They actually were the worst service I have ever had. Unprofessional. I recommend that if you're buying a vehicle you never go to trailer craft. read more

What an embarrassment with the sprinter van service. After bringing my van in twice they couldn't clear simple codes. Time and money will get sucked from you dealing with these people without a care in the world. I was told by the assistant manager to deal with him, nothing improved. Please stop servicing and selling these vans. Will Mercedes please sell and service their sprinter vans at the dealership in Anchorage. read more

I had a goose neck hitch, and a 7 wire plug installed. I dropped my truck off the day before the appointment and asked how much the install would be. I was informed that I would get a call before any work was done with an estimate. I was contacted the next afternoon to inform me that they had not completed the install. I asked how much it was, and it was over double what Six Robblees was going to charge. I would never have agreed to pay double, never. They dropped the rate because they had already started the work, and it was still $300 over their competitors rate. I couldn't recommend TrailerCraft to anyone, and will take my business elsewhere. read more

It is beyond me how a company that prides itself on service allows this Alaska dealer to treat their customers. It is a well known embarrassment how poor the service in this state is because there is no alternative. I certainly found this out the hard way over the last two months. It's unfortunate that Trailercraft, and Trailercraft's reputation, is on such a steep decline because I enjoyed this van; I suspect myself and many others will abandon this vehicle because they actually need a company that takes care of its customer base. read more

Single women, Do not make the same mistake I made and go to Trailer Craft! I was given a $5000 estimate for work that wasn't even needed at that point. They charged me $169 just to check the engine light. You can get that done for free at O'Reilly's. And I paid over $100 more than necessary for an oil change. I am deeply disappointed that they are taking advantage of people without basic automotive knowledge. This mistake cost me a lot!!!! learn from my mistake! read more

A complete shit show. Forgot the vehicle, lied, never checked that parts ordered were correct. Over charged, blew off anyone who called about the vehicle, even fleet managers! Go anywhere else. We finally took our vehicle back and went to Young's Gears. read more

Found out the hard way that their warranty is limited only to parts and not labor. I spent over $11,000 to get a turbo replaced along with DPF filters replaced that were ruined from oil flowing through the turbo into the exhaust. After driving less than 1000 miles the new turbo also failed and same problem happened. However, when I took it back to them, I was told that only the turbo (about $2,200) was under warranty so I'd be looking at about $9000 to get it fixed again. At least this time, they were upfront enough to tell me to take it to RWC where all parts and labor would be covered under warranty. Wish they had been open enough to tell me that the first time before I spent $11,000 on it. Definitely keep this in mind before you take a vehicle to Trailercraft for repair. read more

I needed repairs done to my vehicle. After waiting in the lobby for 4 hours I asked to see if the work was completed. They said they had not started on it yet. After another hour they finally drove it into a bay. A FULL 3 HOURS later I went into their shop and they said they didn't have the part in stock. So it took them 8 hours for a 'once-over'. Thanks for nothing. Hey guys do you remember me? Or do you treat all your customers like that? If you get the same treatment I did, call Lee McKenzie, Owner/President Cell: (907) 440-8785 read more

Never buying a freight liner again.... These people are a joke !!! Worst customer service in all of Alaska. Run, don't not look back if you have to deal with these P.O.S. people !!!! read more

I'd say pretty average service. We bought a used boat and trailer and brought it there for inspection of the trailer. Pros: able to get us in quickly. Diagnosed and repaired on site. Boat trailer needed new wiring as it has been cut. Replaced drum brakes which were no longer functioning. Cost seemed comparable to other shops. Cons: after a week of repairs, called to pick it up and none of the lights (left, right, and center strip) were fixed despite the repair being on the invoice. The representative apologized quickly. So had to leave the trailer at the shop. Returned a second time and brought it home and center strip was hanging off as a bolt had broken. The left brake light was also no longer functioning. Other than these issues, the tires look good and I think the brakes are fine. It was too late in the season to keep bringing it back for repairs. I might return if I have to for tire and brake maintenance but consider going elsewhere for wiring lights. read more

I can't speak for the location in Anchorage but they have a sister branch in fairbanks. In preparation for a long cross country trip they helped me out with an air ride suspension, weight distribution hitch, serviced my transmission and all routine maintenance for both my truck and trailer. Customer service was phenomenal and very helpful. Staff was very informative and helpful. Work was all done in a timely manner and quality was very good. Best of all they honor the service of the military with a good discount and markdown on materials. I won't take my vehicle anywhere else read more

Wow! This is a busy, busy place but when we were stranded, Cole did everything to get us in. The technicians were very competent, and we trusted them because it was obvious they knew how to tackle our problem. Then just as they finished our problem, my sister's fifth-wheel hitch broke and since they had the part, they got her in the next day. Highly, highly recommend! read more

Brought in a small boat trailer to have simple parts replaced on August 20th. Was told it will be done mid second week (10 days after drop off). Then Friday (21 days). Then Saturday (22 days). Then Monday morning (24 days). Now Monday at 1pm. Still waiting. Still getting a runaround. It's been here almost a month. (14th of September). $7000 for parts and labor, and a month of "we will have it done soon/tomorrow/first thing in the morning" read more

The staff at Trailer Craft is top notch. They performed the services we needed on our Winnebago View in a professional manner. They explained everything, answered every question, never rushing us. We had no idea that some of the work was covered under warranty..they did. Derek was especially helpful! I wouldn't hesitate to bring my vehicles here! Thank you very much. read more

I have been trying to get a refund for 11 months. The manager said they would refund me but now they are ignoring my calls and emails. They doubled the price of my quoted install. I took it home and it does not work. Looked up the plow factory specs and they mounted it too low. It took them over 30 days to do the install when I was originally told it would take 8 hours. I lost the vehicle for this whole time. The plow gets stuck and drags the truck off the road because it's so low to the ground. I have had to hire other people to plow my driveway because I have damaged my vehicle getting it stuck and sliding into things trying to plow with their improper install as it high centers and drags the truck into things. Worst company in Alaska I think. I may have to take them to court. read more

We were told it would take an hour and it ended up taking 4. A few hours after leaving they called us to let us know that a tool had been left in the car, after working that out, we then got another call stating they had charged us the wrong amount and we either had to drive the 30 minutes back to pay another $180 or give our card info over the phone. The staff was rude and it was all very unorganized, something that should have been simple turned into a huge hassle, it's hard to trust that the job was done right after witnessing how unorganized they were. read more

Highly recommended. Employees sincerely care about the customer. Super nice bunch of people

Absolutely impressed! We had our company vehicle in Anchorage from Colorado and having been driven the 3,200 miles and were headed back to Colorado after our van had sat for 6 months in Alaska. Talon, the Service Writer, had excellent communication in regards to our Freightliner van. The technician stayed extra late the evening we brought the vehicle in to complete the job so that we could have our vehicle in time to hit the road. We were extremely pleased with this company! read more

Knowledgable and very helpful. Quality products and good service combine for a great experience

While on the road from NY touring Alaska in our 2015 Winnebago View, we unfortunately required repairs. The extremely knowledgeable and professional staff actually fit us into their busy schedule, ordered the necessary parts and had us on our way in warp time. The courtesy extended to us as customers by Talon in the service dept was above any I have experienced in a retail/service situation. As we had occasion to be seated near the service desk (in a very comfortable waiting area), I had occasion to witness all the service employees attending to their customers with the very same courtesy and professionalism extended to my husband and me. If you're in the Anchorage area needing repair to a recreational vehicle or truck, know that you will be in good hands with this company. read more

Went to trailer craft to price out a new hitch for my truck. I ended up getting a great deal on hitch parts. Guy was nice and helped me out big time on the price. read more

I didn't visit the Anchorage shop but my motor home developed an oil leak near the Alaska/Yukon border. We made it in to Fairbanks and called Trailercraft/Freightliner there. They took our coach in that morning, diagnosed the problem quickly and got the repairs don't by the next afternoon. They also provided us with a place to park for the night with electricity. Best of all the price was reasonable!! Great shop in Fairbanks. read more

Trailercraft should take down the Freightliner sign. It sees that trailer hitches are more important that Freightliners. Poor communication with customers. Customers treated as though they have nowhere else to go. Don't bother speaking with Lee McKenzie with any problem, in my case he hung up on me and basically told me to shove it. What a joke read more

What can I say, these guys are the best! We had some serious problems with our travel trailer during our trip to Alaska. We actually busted a piece off our chassis while driving up the Alaska Highway, and needed someone to weld it back together for us. (Watch out for those frost heaves). One of the steel plates that the shackles attach to had broken. It seems that the manufacturer had only tack-welded those plates, instead of doing a full weld. Trailer Craft was recommended to us by some of the local folks who live in Anchorage. Talon Armor, the service writer who took care of us, is a terrific guy, and knew exactly what needed to be done. He was very good natured and reassuring, and kept us informed every step of the way. The mechanic, Milan (I think I spelled that correctly), knew his stuff and did excellent work. He jacked the trailer up, pulled the axles off, and re-welded the entire suspension system for us, not just the part that had broken. He then realigned the whole assembly and put it back together. We also purchased two tires to replace the pair that had worn down from rubbing on the bottom of the trailer. The only minor wrinkle was that, because they are so good at what they do, they are extremely busy. It was the middle of summer, and they were so backlogged with repairs that we had to wait eight days for them to find time to help us. It was worth it, though, because they did a great job repairing our trailer. read more