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    TrailerCraft

    2.8 (30 reviews)
    Closed Closed

    Services - TrailerCraft

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    1 More Service

    Commercial truck repair

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    botched mess.

    Trailercraft destroyed my trailer hitch by slicing up my 4 pin and screwing on another plastic connection that doesn't work. The lights did not come on, it doesn't work. No quality work was done. I asked for a brake module and connection for my trailer and they only added a connection with no brake module lines at all. This is insane because I thought this was a professional company to fix up my vehicle to pull a small lightweight trailer. Even if they forgot to install the brake module, the connection they placed on my vehicle doesn't work, they destroyed what was previously there and now I have to take my car to a professional trailer shop or mechanic to get it fixed. I'm out $317 for something that I could have done for $15 with a part on Amazon if that's what I was after. They also charged me for labor that was done by somebody working the front counter most the time I was being charged. I know this because I watched him from the waiting area! There were zip ties hanging out the front and undernearth and the electrical tape just dangling there. This was from a professional supposedly. I will never use them again and I will tell everybody I know what a horrible job they did, and how rudely I was treated when I enquired about it not being what I wanted and how it doesn't work. The manager Jason refused to come out to talk to me quote "that's not going to happen".He claims that I signed a paper that says I wanted my 4 pin switched to a bigger pin .... Apparently he also thought I wanted something installed THAT DOESN'T WORK and LOOKS AMATEURISH. I thought this was step one of getting it done. And they thought that was the end. If you value your vehicle don't go there! Amateurs, chauvinistic, rude, and liars. I ended up taking my car to another trailer shop to be inspected and repaired. They discovered that Trailercraft did not install the cheap part correctly, so they fixed it, and the charge was over $200. On the invoice they stated that Trailercraft did a botched unprofessional job.

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    7 years ago

    Highly recommended. Employees sincerely care about the customer. Super nice bunch of people

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    10 years ago

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    12 years ago

    Knowledgable and very helpful. Quality products and good service combine for a great experience

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    Ask the Community - TrailerCraft

    Review Highlights - TrailerCraft

    While on the road from NY touring Alaska in our 2015 Winnebago View, we unfortunately required repairs.

    Mentioned in 2 reviews

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