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    Trailer Hitch Depot

    5.0 (2 reviews)

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    4 years ago

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    Blue Compass RV Houston

    Blue Compass RV Houston

    1.7
    (60 reviews)

    Hello and thank you for following this fifth wheel purchase process from Explorer USA, Alvin, Texas…read more(Houston location.) Purchased Forest River Impression 26RET on March 13th, 2018 after we had looked at a few other dealerships; and decided to purchase a brand new RV with warranty from a local dealership. We had to purchase and sign all the paperwork before they would make the unit ready "That's our policy!" - Really??? Never done an RV purchase quite like that before, this is about our eighth RV, have had a Class A, two Class C's, two Fifth Wheels and two pull behind Travel Tailers in the past... Not totally new to the RV purchasing. RV ready to pick up on March 30th, 2018. Yes, that is 17 days later... Noticed not been cleaned inside, was told by Jeremy in service, their two cleaning people had called in sick today, really, you had 17 days to make this RV ready... Also, had already received our first bill in the mail before even taking possession of this unit. Wow!!! We noticed bubbling of the slide panel now it was outside in the sunshine and one of the dining chairs rocked, one window wouldn't close and lock, TV had no sound, DVD player didn't work... Well after a few hours the minor things were fixed and we received a "We Owe You" for side panel, dining chair and Tracy (then service manager) agreed to install a TV in the bedroom for all the problems and trouble, very kind of him. Justin - General Manager, Tracy - Service Manager, Jeremy - Service Technician and Grant Miles our very kind, polite and non-pushy salesman, really I would highly recommend Grant, were all present during these few hours prior to leaving their lot with our new RV. Informed parts would be ordered and call us to bring the unit in when they arrived. After a few texts and phone calls the last two days its now May 10th, 2018 and Steven Davis, new service manager informed me the RV has to be brought in before the parts can be ordered, because that's their policy and we will have to put a deposit down, what??? I believe he understood and stated "You are getting upset" which I assured him he was absolutely correct and he would not want neither myself or my husband showing up after what we had been told initially. Texted Grant Miles and informed the next person calling me better be Justin. Less than an hour later Steven Davis called, was very polite and stated they would make an exception and go ahead and order the parts without the RV there, and would I please send some pictures. It would probably take a couple of months for the chair to be made... I look forward to hear back from Explorer USA, Alvin really soon and expect the parts will arrive in an expeditious fashion... I would really love to give this RV dealership a chance to make it right, headache and all, and give them Five Stars for exceptional customer service! Please stay tuned!

    Do not trust this dealership! They will not honor signed contracts!…read moreBeware of doing business with this dealership. My brother negotiated and signed a contract with them for the trade and sale of RV/trailer. Everyone agreed to the terms, paperwork was signed, title was transferred, and loan had been initiated. However, after the fact, management decided the deal was "no longer good for them" and simply cancelled it. Their idea of "honoring" a signed contract was to walk away from their word entirely while wrongfully holding the title to his original RV. In addition it took my brother two weeks to try to get the loan cancelled for the new trailer since the dealership cancelled the sale. To make matters worse, their communication through this ordeal was incredibly poor. They created this entire mess and their solution was to cancel it when my brother wanted them to honor the contract. If a business cannot respect its own signed contracts or communicate honestly with its customers, they do not deserve your business. Avoid this place at all costs.

    Trailer Hitch Depot - trailerdealers - Updated July 2026

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