First time here, but Wanda the Service Writer has been very helpful. The only draw back is that…read morethey don't rotate the tires on a Chevy for free, it's a $25 dollar extra charge. I passed, it hasn't been that long since my last oil change and I'll get it done next time the oil change comes due.

My mother was looking at trading her Cadillac small SUV in on a little bigger one and they had one…read moreat the Toyota dealership so we went in and they quoted 13,000 or 13,200 for hers and we decided to try and purchase the vehicle and guy and lady were very nice and extremely helpful but to purchase we had to go across street to the dodge and gmc dealership supposedly owned by same people Got over there and they come out with a report of a list of shit about to go wrong This Cadillac of hers is mint, been serviced religiously No codes or engine light this was stuff they said would soon fail and they said they would give us 8500 This is an absolute disgrace because if they were gonna screw us they probably do it all day everyday We got up and didn't even respond Be careful

Awesome service center. Quick and knows how to treat their customers. Kids get surprises in their…read morecar seats too.

Rude and unprofessional hidden fees and not upfront. Don't recommend this dealership. High interest…read morerates and pushy

Excellent customer service! There was a mix up (my fault) on my ticket and I called - Amanda in…read moreservice was amazing and offering options on how to fix the issue (even though it was our fault). She definitely won my business.

I've had every oil change done on my 2021 camry at Donalson Toyota since I purchased it. I had an…read moreappt for a routine oil change yesterday and waited almost TWO hours for just an oil change. Sometimes it takes longer than other times. I get it. Two people came in after me and left before I did as well, so I got up and started asking questions.. after someone FINALLY acknowledged I was standing there. I'm not sure exactly what the girl did after she took my keys and wrote down mileage, etc., because she absolutely failed to put anything in the computer and nobody could tell me anything. One lady said they were "running behind", another couldn't find any of my information. They said they would put me next in line. I wasn't waiting another who knows how long, so I got in car and left. Absolutely no apology at all or anything. Just pretty much, "We don't know what happened. I don't know what to tell you." I can truly say I've ever had a great experience there to begin with, so this was pretty much the icing on the cake for me. I will absolutely go the extra mile and bring my car to Doggett or Philpott if that means never stepping foot in that place again.

So my wife Cindy Moore and I find ourselves in need of a pickup truck to pull an inherited 29'…read morefifth wheel RV. Saturday afternoon Cindy tells me, "Let's go make a deal with Nissan for one of those 2016 Nissan Titan XD's with the Cumins turbo diesel (we had looked on a previous Sunday and kind of liked them). So we do a little homework on our trade and the trucks value and head off to the dealer that had the most trucks on their lot, Nissan of Silsbee. We enter into the showroom, captivated by the yellow shiny Titan on the floor. That's when we met Joe Hinson. Joe is a local guy who worked tirelessly to carry my wife and I through one of the most enjoyable car buying experiences I've had. Although the shiny yellow truck was fine we made our way out to the inventory and settled on a deep red 2016 Nissan Titan XD Platinum Reserve 2WD with dang near every bell and whistle a techie addict like myself could ever want...oh, and will tow 12,500 lbs! This truck is beautiful! Out comes Joe (he was assisting another happy customer when we met) and quickly delivers the keys for a test drive. Did I mention beautiful truck? We take the Titan XD for a spin and during the drive I notice the 'air bag warning light' flashing. Come back to that shortly. Well, we decide this is the truck for us so in we go fully expecting the "salesman/manager criss cross". Never saw it. Joe comes out, matches exactly the NADA trade value for a 2013 VW Passat TDi (plus a little), shows us the value of the Titan XD and asks how we would like to care for it (there were three finance choices provided - all perfectly acceptable). Cindy and I discussed which was a better fit and off Joe went. A short time later Joe introduced us to Karl (resident Nissan techie) who would assist us in Nissan Connect...connections. We're invited into the Finance Manager "Butch's"? (I have a good memory...just short) office and are shown this amazing desktop computer that makes the "deal process" actually kind of fun. I mean this thing is high-tech! We wrap up all that and Joe, Karl, and Butch come out and familiarize my wife and I with our new Titan...thoroughly walking us through every detail. Cards and numbers are provided and we are told that story...you know, "If you need anything just call." Uh-huh! Right! Funny thing was that I've received emails from Dean Bernard Sr., Joe Hinson, Nissan America...all checking to see if the process and our truck are meeting expectations. Remember the "air bag" light? It was suggested that we make an appointment Monday to have the issue resolved. Cindy needed to leave the truck so they fixed her up with a rental. The next day I receive a call from Joe Hinson to inform me that after discussing the issue with Dean Bernal Sr. and his brother (met him, very nice man and Sales Manager but the name escapes me...we'll call him Mr. Bernal) they offered their OWN PERSONAL 2016 NISSAN TITAN XD PLATINUM RESERVE for my wife to use until her truck was finished. That's going way above and beyond for the customer! We thankfully declined yet what a nice gesture. Anyhoo, the issue was a loose connection in a wiring harness and my wife Cindy, now referred to as 'Hot Truck Driving Mama', is driving her truck. That's how it all happened...Joe is our hero and the entire team at Silsbee Nissan is amazing. Thanks much for the experience, assistance, kindness, and support from the Bernal's and the entire team. We truly look forward to our continued partnership with Nissan of Silsbee!

BEWARE OF WHO'S WORKING ON YOUR VEHICLE…read more After 5 years of being happy with Nissan of Silsbee, I'm extremely disappointed. I took my 2024 Pathfinder in for an oil change and tire rotation. 6 miles down the road, I discovered they hadn't properly closed my hood. When I got home, I found the air filter box wasn't closed and the filter had been crushed, potentially allowing dirt into my engine. This is unacceptable workmanship. I will never trust Nissan of Silsbee with my vehicle again. CHECK YOUR VEHICLE BEFORE LEAVING THIS DEALERSHIP. #NissanOfSilsbee #Nissan #BuyerBeware #NissanPathfinder

Do yourself a favor and AVOID Mike Terry Hyundai…read more Bought a brand new 2025 vehicle and within a month my sunroof exploded while driving. When I asked for help, I was yelled at, ignored, and repeatedly hung up on. They refuse to return calls, texts, or emails and when they finally do answer, they hang up. I tried for months to cancel a contract and had to do it myself. The refund check which was supposed to go back to the finance company was held for over SIX MONTHS, causing unnecessary issues on my account. Now things are only moving because I had to escalate it. Unsafe, unprofessional, and financially harmful. Do NOT trust this place with your business.

My wife went in and was able to purchase a brand new Hyundai Palisade with no money down, no…read morejob/income at 10% interest and $1000 a month note. We tried to explain that she was having a manic episode, but all they care about is selling you a car, whether you can afford it or not. So if you need or want a new car and don't have a job, see Juanita. She hooked my wife up!

CAUTION: Told me he will do business appropriately (quote prior to work without a charge) then…read moretakes advantage of females when they go in without specific details. I made an appointment... I explained the problem... then he charges $75.00 for them to examine the car. CLOWN SHOES. I guess they are already busy enough, they don't need your business.

Great experience with Happy Kia in Silsbee. My 2020 Sorento w/49k had an ABS/Traction light on and…read morewithout question they fixed it under warranty. The problem was diagnosed quickly and the repair done correctly. The staff were super helpful and friendly. Thanks

Absolutely the worst dealership I've ever seen. My wife and I drove for five hours to purchase a…read moreHonda odyssey, at first they told us they had sent it to auction, then it randomly turned up while we were looking at a different car. We agreed on 22,000 for a 2021 Honda Odyssey. Then after they made my 7 month pregnant wife and I wait in the lobby for 5 hours they changed the paperwork up to 26,000. When we signed on the car they didn't clean it because "the detail crew went home early." When I noticed 3 weeks later they dodged my calls and refused to meet. Nothing but crooked, lying, snakes. I wouldn't recommend this dealership to my worst enemy.

I'm not a gear head, i know a lot about anything vehicle power related. When I go to O'Reilly's…read moreit's to repave a fuse or a battery and they are quick to point me exactly where i to go or grab it for me themselves. Quick and efficient service, just how I it.

Go to orielies for sub standard customer care. I never dreamed i couldnt buy a relay, walk out and…read moretry it then take it back if it didn't work. That is because AutoZone down the road always accommodates you that way. Then I found out that it's against their policy to take it back if it has been installed. The part doesn't even fit in my power control box correctly and I can't close the cover. Even though that is the one they gave me for this truck. Finally, RJ the sales rep seemed genuinely to enjoy telling me to get lost. He was tired earlier unapologetic, and even gleeful as he told me that I couldn't return it. What a jerk!