BUYER BEWARE Dealership did not sign sale contract. After…read more*30 days* of having the car in our possession, they informed us the financing had not gone through. Of course they could now offer a significantly higher rate and down payment and would not honor the original contract. They also did not pay off our trade in (again, after over a month), tried to offer $4k for it, then had it up for sale on their website for over $9k. This dealership is dishonest and they try to run scams. The car they took back also needed new batteries and new tires, over $2500 worth of expense. They upsell everything possible at signing (to the tune of around $4k). And that contract, again, only YOU sign, so they get to do whatever they want after the fact since the contract isn't valid until they sign it, then try to scam you at a much higher rate. I've never dealt with such people in my life and I've filed complaints against this dealership.

I was in the area and my truck was in need of an oil change, so I thought I would take a chance and…read moresee how busy they were. I talked to Kenny in service and he was pretty booked up, but a 9am appointment had not showed up yet so he was able to squeeze me in for service. This is the second time I've showed up while I'm the area that he has managed to get not only mine this time, but my wife's vehicle awhile back!! They stay very busy and normally I make appointments way ahead of time. Every once in awhile when I'm in the area, I check the status on the vehicles to see if they are close on needing service. Most of the time they are good to go, but twice I've looked and they were close enough that I've taken a chance to pull in to the service department and just check to see if they could get to them. Twice now they have been able to accommodate me! It just shows it didn't hurt to ask what their backlog status is on service. Kenny and everyone else in the service department are really great to work with!!! They will help you out of there is any way possible!!! A+/

Offered to purchase a truck at the internet advertise price. It was available. The dealership…read morerefused. They wanted and additional $899.00 for window tint and $225.00 for wheel locks. These were not mentioned on the internet listing. (see pictures) I filed a consumer complaint with the Texas Attorney General. They can investigate violations of the Texas Deceptive Trade Practices Act. You can file a consumer complaint too. TexasAttorneyGeneral.gov

Went in to look at the Mach E mustang and felt pressured into buying the vehicle. One of the sales…read morepeople that do the actual numbers was very rude and disrespectful. He had asked me what I wanted to be at, I then told him and he said good luck in a rudely manner and walked off. Will never do business here. I went to Silsbee instead, they worked with me and were very polite. I even got the numbers I was looking for with gap and warranty. So Robert's Ford will never get my business and I will never refer someone to go here.

The dealership is called Texana Toyota now. My son…read morepurchased a vehicle from this dealership. Samuel, our salesperson, was great--helpful and professional. Unfortunately, that's where the positives end. We came in with a pre-approval letter from our bank, expecting a simple process. Instead, a manager (didn't catch his name) insisted on using their "indirect" method and told us it would be a lot smoother because they would handle all the paperwork. That statement was completely false. The process took three hours just to finalize paperwork, and we were then forced to leave, drive to our bank for the down payment, and come back the next day to finish the deal. This back-and-forth was entirely unnecessary. Had the buyer's order been processed the way both my bank and I requested, everything could have been completed online in one visit. This was the worst car-buying experience I've had and a complete waste of time. I will not be returning to this dealership and would not recommend it to anyone.

One of the best! I've been a buyer for 25+ years. I've bought multiple new and pre-owned Toyota and…read moreother makes throughout the years. This has to be hands down the best and smoothest experiences I've ever had. Thank you Cecil Toyota.

Great Place.. They didnt make me feel stupid and walked me through every step ans gave me a really…read moregreat deal. I would recommend to all my friends

says do not submit a review if you received a freebie and are connected with this person. My…read morebusiness dealings with this man in just one afternoon cost me $50 on a cancellation fee for full coverage insurance that I payed on a vehicle that he backed out of. Very unethical business practices ..... just a crook. Of the 15 reviews that he does have I'm sure they or friends ,family and people that received freebies from him. Not hardworking individuals that got screwed and cost them $50 because he's unethical does not follow through with his deals.

So I showed up June 13th, brought my 94 Chevy diesel with receipts adding up to 3k of work done,…read moremind you the truck still needed work... His offer, 1.5k trade in, on a vehicle. I call him the Monday week after, he stated his offer still would stand like it did the week before, but he has a guy coming buying this specific truck cash and he would much rather have the cash, understandable. So I show up at 4:30 because the guy supposedly coming with cash is to show at 5. I'm with my son waiting on this guy to no show, and what do you know he doesn't show. So I ask Justin what now since the guy hasn't showed, now the offer is 1k , 500 in cash because of the leak, again it's a diesel with 3k alone in receipts, . So at the end of the story utterly disappointed beyond everything, it's hot outside, my 3 yr old is cranky and a car salesman who can't hold to his word, and wants the title, cash, and the truck note of 4k paid in a year. Will not go back.