Very easy to work with always knows what he's talking about and also done a great job on my air…read moreconditioner

Great Customer Service, I went in this morning after going several places to get a battery…read morereplaced. The battery in my jeep was under the passenger seat, alittle complicated. The lady who helped me was genuine and knowledgeable of exactly what I needed. She gave me a price and told me she would get me taken care of. A few hours later they called and I paid and picked up my jeep. I highly recommend this place. I would definitely recommend this place. A family establishment for sure that shows GOOD people are still out there helping one another. Thank you

So far I am giving a one star. I dropped my car off Nov 5, 2022. Spoke to a person on Monday Nov…read more7th to get the job started. It is now Nov 18, 2022. I have called MANY times and left several voice mails. No one has called me back. I live in Houston, so I can't just drive over and knock on the door. Are they in business still? HELP!!! Does anyone have info on this business?

Took my 2004 GX470 in for an air suspension repair and learned that given the corroded condition of…read morethe fittings needing to be replaced I would probably be better served by just installing a delete kit (coil springs) to prevent other problems down the road. Price charged was fair and I had my car back the next day and it rides better than stock. I was happy enough to have them do other required maintenance on my vehicles. A fair mechanic that charges an honest price.

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

I am looking for me a cheap dealership! I am looking for my son a job on his car that he got from…read moremy momma!! Thank you very much!!

They fixed my car twice. They are very honest , fast , and let u know what's going on every…read morestep. They won't tell you something needs replacing if it don't !!!

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

Responsible and honest guy. Works effectively and efficiently. Great work, would definitely…read morerecommend and most likely calling him again soon. Work done: Volvo xc 60 serpentine tensioner and pulley replacement

The best in town very knowledgeable, and very professional. Thanks keep up the good work!read more

Best Christmas present; in my 77 years on this earth. when no one else would work on my 1962…read moreCorvette because they said it would be too hard too long to fix and too hard to find parts.. ryan's performance took on the job. One year and three months later ,he performed a job that no one else would take.. It took great tenacity, A love for his job and work that was done to the best that anyone could have done to get my car.. From having one off parts made, trying to figure out the mistakes and wrong parts that been done to this Corvette over 20 years.. He and his workforce have the highest ethics, both professional and personal. I am 77 years old and I thought I would never drive this car again. Everyone else that has worked on it -- failed miserably.. I have been ripped off so many times in the past four years. It's just unbelievable how people have no ethics..Words cannot express how deeply I feel about all the work and all the time Ryan and Brandon patiently spent to achieve a miracle.This 1962 Corvette has had everything rebuilt , replaced or had new parts I feel that I could drive this car to New York and back, and never once worry about failing on me. If you have a project that no one else is willing to tackle or take the needed time to repair; I humbly ask you to go to Ryan's performance..He has honor and respect. in what he does on the job and at home.. I was a Vietnam veteran shot in 1968 and had to put trust in people that I didn't know so that we could stay alive. I Jim Evans would trust my life with Ryan. Thank you God for bringing me to Ryan performance. Nothing just happens. It was God sent You . can buy material things and fix a car, but you can't buy truth and trust as I have found at Ryan's performance in Lake Charles, Louisiana..Please do business with them !

I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.