When your SUV breaks down, in a rain storm, this is the place for it to happen…read more Alternator fails and I roll in lights out on truck. The young man behind the counter help me figure out what was wrong and get the right part. Even when I was outside (using non church language) the asst manager came out into the rain to help. Nice people, clean store. I will do business with them again.

I walk into the store and every employee stares at me and none of them greet me or ask what I need…read morehelp with. So I'm standing at the front counter awkwardly until someone walks up to me. The young man obviously couldn't be bothered but I was still nice. I ask if they could run the diagnostics of my vehicle, he doesn't say anything just grabs the machine and we proceed outside. He runs the diagnostics and I ask if he can print it out, he says no, I ask if he knows thee meaning of any of the codes, he says no. I took pictures and left. I only came here for a second opinion before I escalate the issues with the dealership. Huge waste of time and very off putting that there is no book of any sort to look at for these codes. Just save yourself the trouble and go to Auto Zone.

I always go into this location and they are always so helpful, however today put them over the top!…read moreI went in and asked for a bulb for one of my blinkers, Jeff, one of the managers, pulled it up and found it in store for me. Before he rang me up he asked to look at my car to see if he would be able to get to it to change it for me (I was prepared to do it myself)..he pulled out the old bulb and noticed that it wasn't bad but instead it was just loose and therefor had a bad connection. He cleaned it out and tightened it back up for me and he even checked all my other lights and blinkers before I left AND DIDNT CHARGE ME ANYTHING!! I will forever continue to use this Prien Lake location :)

I visit O'Reilly's Automotive quite often. That far from my house. And sometimes I prefer to go…read morethere then AutoZone. One morning it was very cold and I went to start my car and it hesitated I didn't realize I need a battery. Once I got to work I heard in my research online found a battery at O'Reilly once I got off I headed there to purchase a battery. Once I walked in the store was packed with people that was a nice gentleman that asked me if he can help me I told him that I needed a battery keep mediately came over and gave me the options of batteries that I could choose from. I asked him if he could possibly check my battery to make sure it was good or not and he said sure. He came right out then the battery check-in realize my battery was bad which I already knew. He then went inside got the new battery for me I went on and pay for it I asked him if he would come out to put the battery in the car for me. He replied if you can give me a few minutes I'll be right out let me help to get the customers out of the store. Once he was done with the customers, he headed out to help me install the battery in my car. He was nice courteous and the service that I received was fast and impeccable once he was done he asked me to go in and start the car to make sure everything was fine. I also love going to O'Reilly because they have the California Scents air freshener that I like the ice and every so often I go and I check to see if they have my favorite air freshener I will suggest anyone that's having problems with their vehicle to head on to O'Reilly and get the best customer service you've ever had. Great place, Great Service.

Staff was super friendly! Charles whose a veteran went above and beyond to help me with my battery…read morereplacement. My car's battery is a little tough to change since it's located passenger side firewall under a plastic panel. It took little time for him to replace it! He was extremely patient and knowledgeable for answering all of my questions since I don't know much about cars and turned my bad week into a good one with his sweet soul! Great customer service, will definitely be back.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

They provided all weather mats, window tint, clear film paint protector as well as a lifetime oil…read morechange with Toyota...Blade, Kelly and Ricky helped me out with my new vehicle...

They fixed my car twice. They are very honest , fast , and let u know what's going on every…read morestep. They won't tell you something needs replacing if it don't !!!

I was on vacation in Lake Charles and began having brake issues. I took my vehicle to the Lake…read moreCharles location for service. Not only was I was stuck there for 4 hours and told me to come back the next morning. When I came back, they said they were not able to do the work needed because the part would take a week to get there. I wasted an entire afternoon and part of the next morning. I then went to one of your competitors, Mavis Tire, and not only they were able to fix my issue in less than 2 hours, they did the work for almost $1000 less than what was quoted by this Firestone location. I will never do business with Firestone again

I hate that I came in the first place. Only come there for tires. 1 thousand dollars down the drain.read more

This man is the most honest person who you will ever meet!! He Also has the best prices on the…read moreFABULOUS work he does! . Called because another company had not tightened bolts on the car that they replaced the clutch in. Told him and showed pictures of them. He was in total shock. Said please give me a few days to get it done. Had cars lined up to be worked on. Called and told us what he found and approximate cost to fix it! He now has our business forever! Thank you for your honesty ,timely repair!

Honest and friendly. I couldn't have imagined having such a pleasant experience at an auto shop…read more Mike himself is an absolute pleasure to deal with but the quality of work and honesty of service are the real reasons to come here.