BUYER BEWARE Dealership did not sign sale contract. After…read more*30 days* of having the car in our possession, they informed us the financing had not gone through. Of course they could now offer a significantly higher rate and down payment and would not honor the original contract. They also did not pay off our trade in (again, after over a month), tried to offer $4k for it, then had it up for sale on their website for over $9k. This dealership is dishonest and they try to run scams. The car they took back also needed new batteries and new tires, over $2500 worth of expense. They upsell everything possible at signing (to the tune of around $4k). And that contract, again, only YOU sign, so they get to do whatever they want after the fact since the contract isn't valid until they sign it, then try to scam you at a much higher rate. I've never dealt with such people in my life and I've filed complaints against this dealership.

I was in the area and my truck was in need of an oil change, so I thought I would take a chance and…read moresee how busy they were. I talked to Kenny in service and he was pretty booked up, but a 9am appointment had not showed up yet so he was able to squeeze me in for service. This is the second time I've showed up while I'm the area that he has managed to get not only mine this time, but my wife's vehicle awhile back!! They stay very busy and normally I make appointments way ahead of time. Every once in awhile when I'm in the area, I check the status on the vehicles to see if they are close on needing service. Most of the time they are good to go, but twice I've looked and they were close enough that I've taken a chance to pull in to the service department and just check to see if they could get to them. Twice now they have been able to accommodate me! It just shows it didn't hurt to ask what their backlog status is on service. Kenny and everyone else in the service department are really great to work with!!! They will help you out of there is any way possible!!! A+/

Great people who know the business and will do all they can to get you in the car of your dreams!read more

I was very pleased with the entire car purchase experience. I will have to say buying a car has…read morebeen one of my least favorite things to do because I hate the haggle of pricing etc. I actually traded in my vehicle and feel that I got a fair market value on it with Philpott. The other part I also liked was the sales rep, Edgar Clavijo, was very pleasant to deal with. He let me test drive the car three different times over the course of a week and was not pushy in any way. I wanted to buy local to keep our economy good but was not sure if I would get the best deal here. After much research, I do feel like Philpott is very fair on their pricing in both trade and purchase! Happy Customer :)

Offered to purchase a truck at the internet advertise price. It was available. The dealership…read morerefused. They wanted and additional $899.00 for window tint and $225.00 for wheel locks. These were not mentioned on the internet listing. (see pictures) I filed a consumer complaint with the Texas Attorney General. They can investigate violations of the Texas Deceptive Trade Practices Act. You can file a consumer complaint too. TexasAttorneyGeneral.gov

Went in to look at the Mach E mustang and felt pressured into buying the vehicle. One of the sales…read morepeople that do the actual numbers was very rude and disrespectful. He had asked me what I wanted to be at, I then told him and he said good luck in a rudely manner and walked off. Will never do business here. I went to Silsbee instead, they worked with me and were very polite. I even got the numbers I was looking for with gap and warranty. So Robert's Ford will never get my business and I will never refer someone to go here.

The dealership is called Texana Toyota now. My son…read morepurchased a vehicle from this dealership. Samuel, our salesperson, was great--helpful and professional. Unfortunately, that's where the positives end. We came in with a pre-approval letter from our bank, expecting a simple process. Instead, a manager (didn't catch his name) insisted on using their "indirect" method and told us it would be a lot smoother because they would handle all the paperwork. That statement was completely false. The process took three hours just to finalize paperwork, and we were then forced to leave, drive to our bank for the down payment, and come back the next day to finish the deal. This back-and-forth was entirely unnecessary. Had the buyer's order been processed the way both my bank and I requested, everything could have been completed online in one visit. This was the worst car-buying experience I've had and a complete waste of time. I will not be returning to this dealership and would not recommend it to anyone.

One of the best! I've been a buyer for 25+ years. I've bought multiple new and pre-owned Toyota and…read moreother makes throughout the years. This has to be hands down the best and smoothest experiences I've ever had. Thank you Cecil Toyota.

I buy cars more often than I probably should usually every 2-3 years like clockwork. I also come…read morefrom the industry, so I'll be the first to admit: I'm not the easiest customer. Pricing games, forced add-ons, and sales tactics don't work on me and I'm upfront about that from the start. I spoke with five other dealerships during this process, and honestly, most of them missed the mark. Too many games, not enough transparency. Originally, I reached out to Elizabeth Patten (listed as Internet Sales Manager), but she let me know she had moved to a different department and pointed me to Rami Hammad and I'm glad she did. Rami was exactly what you hope for in a car-buying experience: straightforward, responsive, and zero games. He's personable, sharp, and actually listens something that's become rare in this industry. It felt like dealing with how dealerships used to operate. If you're in the market for a vehicle, new or used, do yourself a favor and ask for Rami. He'll take care of you the right way. And to management whoever hired him made the right call. As long as he's there, you've got my business.

Took my 2021 Challenger 1320 in for some service. Dropped off on Monday, done on Thursday the same…read moreweek. The service writer, Aly, was very pleasant to deal with. Top-notch. Major issue on the day of pick-up. I have other than factory GPS with cameras/alarm when the service tech was done with all the work. I got a warning that the car had left the dealership. So I checked the Drone Mobil app to see where the car was headed. Caught the speed it was going at 93 mph and snapped a picture of the speed at 89 mph and slowing down. Can't prove that he was doing over 93 mph, but the car was already slowing. So use your imagination from there. Can't even begin to tell you how upset I was at the situation. So I called the dealer even before the tech was back from his test drive. I talked to someone, and they put the service manager on the line, and I explained to him what was going on. Of course, he was upset. So I got off work and went and had a face-to-face with him. He was very apologetic that one of his techs would do that in a customer's vehicle. Said he and the shop foreman were going to have a one-on-one talk with the employee. And then with the rest of the techs. Did they lose a customer for life. I'm not sure yet. But as I write this review I don't think I will ever go back to them. Sometimes one bad apple can ruin the whole bunch.