What are you paying for at Traif? Is it the food, the service, the ambiance, the Williamsburg cache, just a good time...or what?
I've been twice and the common theme and what I've loved between both visits has been the food. The odd combinations of quality ingredients, the consistent, and "as-intended" cooking technique, the smaller plates = you/your party-can-sample-more-variety allure...all amount to uncommonly delicious, satisfying food.
So why the two stars? Last year I went for my birthday with my girlfriend and this year, did the same. However, both experiences were incredibly different, like night and day. Last time, our waitress was attentive, considerate, willing to sweeten up a cocktail if too boozy, and on top of the order of plates. We sat right by the entrance, right by the constant flow of patrons moving in or out and yet that never seemed to become a distraction.
This time was just a little different. You might think I'm fussy or spoiled based on my complaints and I might understand but let me just tell you how even if the food is amazing somewhere, the service can suck, and the experience overall can be mixed at best and at worst...well...at worst, the service can make appreciating what should be appreciated difficult, if not impossible.
We were seated in the back left of the main room, right next to a table of I think eight. Our waitress, Whitney, was ok, but it seemed liked she was the point person for every table in the entire room, like as if THAT was her shift. Not the back garden area, the entire room inside. Maybe 20 to 30 customers, that's all?! Sure, there were servers refilling water glasses, taking away menus, dropping off plates, literally running beside tables to do any of these things, and bumping into my girlfriend or anyone else to get to another table nearby but poor Whitney was the one to take orders, deliver drinks, and oversee tables.
We ordered the second item on the menu, a "tricolore" salad, among five other things and it arrived first. But you know what arrived second? Basically a pork entree that should have been last...and it was delivered by one of the servers who obviously didn't look at our table and realize that a salad was there and that we were at the beginning of the meal, not the "crescendo". So reader...do you tell them to send it back or do you roll with it? We rolled, since we were baffled and starving. Thing is, when you roll, sometimes you regret. And I regretted because we missed our opportunity to question what the servers or Whitney or Traif were doing. Why should it be our job to manage the order of the plates? Why should I have to politely tell them they screwed up, which I should have, or say whatever other possibly annoying shit to the waitress when we're there to pay to experience pleasure by eating food prepared and delivered by professionals in presumably a certain order?
During and after that bit, the food itself was outstanding, which because of the service annoyances became a fight to realize. The service never really recovered either. No waiter or server acknowledged the pork entree's premature appearance, I ordered a French 75 and was told they couldn't make it because they didn't have pineapple juice (!) even though they ended the meal with pineapple chunks (?), I had to tell a server not to take away the container with the Chicken Liver because I wasn't finished, and a waiter in a rush angled around another table to throw bacon donuts on our table. Delicate, right?
There are just too many servers trying to drop/take away plates or pour water than there are waitresses or waiters to pay careful attention to you or the quality of your experience. And there are too many tables crammed inside together, which makes bumps and jostling a stupid reality between patrons and staff. With just one waitress to manage all tables, we were genuinely asked how things were going at the beginning of the meal and the end and that's it.
Traif has a food-concept which it does execute well, but you might later realize it's also executing a business plan underpinned by what seems like a rigorous cost-benefit analysis. No, I don't blame Whitney or the servers, I blame the owners and the work environment they've created. Why are servers just trying to expedite the flow of everything? Why did it seem like only one waitress was taking orders, delivering drinks, and checking up on a room full of patrons on a BUSY Friday night (May 23rd)? Why are there so many tables crowded in one room with just one waitress? Have the owners earned their investment in the restaurant back yet...cause if they have, why don't they slow down the pace in the kitchen, take out a few tables in the main dining room, and hire a few more waiters or waitresses? Also, why are only larger tables sitting outside in the garden area -if Traif makes more money off of presumably larger parties, are they just more valuable to them and therefore more deserving of a better seat? read more