This review is low due to poor costumer service I received today, mainly because of their ill-mannered employee, "Nathan". Since the store is small and crowded, I am always more than willing to move my cart if it is in the way of someone, especially if anyone asks me to or if I notice it myself that it is in the way. I was reading a label, when I felt my cart behind my back which had my wallet and purse on it moved away, quite far away I have to add, at least 10 feet away, and the employee who did that did not bother to inform me he was doing it, even though my bright orange bag was screaming "someone's belongings".
So I said "hey, my bag is in there". He , whose tag read "Nathan", responded dismissively and rudely, saying it was in the way with the most unfriendly facial expression one can have. And I said :" I have no problem if you wanted to move it but at least give me the heads-up since my belongings are in there, and you moved it quite far", he again dismissively responded that he might have but I "freaked out" before he would. I assure you I did not "freak out"but him describing it like that only added to his rudeness. Plus I waited a second or so after he left my cart before I called out to him, so no, he was not going to let me know, and if he were to, he should have done so WHEN he was moving the cart or right before he did.
And not a "sorry" anywhere in his responses to me, and he continued with his attitude by saying I was being rude for calling him out on his behavior. He must have missed the customer service part of his job definition as he clearly lacks the behavioral education on how you treat the customers.
My problem was not that he moved my cart with my bag in it, but he did that without letting me know. A "sorry" afterwards would have sufficed. But no, that was too much asking from him who in that moment had attitude to give in spades instead. Even though it may be a minor thing in the grand scheme of things in life, his behavior definitely grated on my nerves.
What made me write this review is more his demeanor, he had a cocky "you can talk to the manager all you want, nothing will happen to me" air about him. Yeah, he probably will not even get a talking to, but he most definitely needs to be given a warning, at least. Usually I am happy with the friendliness of Trader Joe's employees' which is why I was taken aback by his impoliteness. I will stick to the Flatiron location. read more