I had a tough time buying appliances this year. I moved from Florida where almost all my major appliance, electronics and other major household purchases were at Bestbuy since i pretty much wad in high school. I had a terrible buying experience at Bestbuy when i moved and they pretty much lied to me, mistreated me and my family and left me holding the bag. I was told by a contractor/handyman i knew to call Tracy's... super glad i did! I spoke with Lexi who i told what happened and she advised me she would find me the perfect cooktop and wall oven for my kitchen. I even decided to go and have a garbage disposal also installed. She definitely came through for me and my family! We did all our transactions via phone and email (due to covid). She kept me informed throughout the entire process, even emailed me once while she was on vacation... that takes dedication! Everyone i interacted with in this store/business was friend and courteous. They got the job done! I love my new appliances and wish i had bought them all at this store. They won my loyalty and next time i need new appliances, i will be coming back. I was to personally thank everyone at the store involved. After the debacle at Bestbuy, i didn't know what to do with my kitchen. Would i have had to go and do an expensive kitchen remodel? You all saved me from that! You all were awesome! If your looking for great customer service, come here! If you want great appliances in your kitchen, come here! I would also like to add that a but later on came to the store to check it out... was hoping to see what else they sold. Have to say i love all the old timey appliances in here you use as decorations. Again wonderful business! Everyone should make your appliance purchases here! read more

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Very easy to deal with pricing. Remodeled kitchen and bought all appliances there and got good deals. Highly recommended.

I need a new washer and wanted to give a local business a chance rather than shop at a big box store. But, after messing up my order twice and the owner is now going to on vacation for 8 days I went to Lowe's. read more

BUYER BE WARE! I took my 98 year old father into Tracy's on March 3, 2025 to look for a new refrigerator. They did not have many on the showroom floor to look at, in fact they didn't have much of anything in the showroom to look at. We found one that we liked; that floor model was sold. I asked the girl at the counter if that model could be ordered and how long would it take to get in. She told us we would have to come back tomorrow because there were no sales personnel in that day (the owner had left for some reason and would not be back). She took down the model of the refrigerator and said that I could call in tomorrow and the salesman would be able to order it. I called the next day and talked to the salesman, Brian. He took the order and said it should be in, in 7-10 days. The money was taken out of the account before I even hung up with him because I received a notice from my bank application informing me. A week goes by, no call. I called on March 18th and neither Brian or the owner, Jeff, was in. She told me that Jeff was out on deliveries. Really, the owner now delivers? Okay. I asked to have one of them call me back and she said she would give them the message. I received no return call. I called back early the following morning, luckily Jeff was in. I told him about the message I left the day before and that no one returned my call. He said that's not the way they work. He looked up the order and said that it would be delivered to them in 10 days. He even promised me that he would have it by then. I told him that I would give him 10 days, but if it was not in my then I would be in for a refund. We did not hear anything; it's now the 28th. I called them and asked for Jeff; the girl said he wasn't in today. I asked for Brian and she connected me with him. I told him why I was calling, he put me on hold then came back to say the refrigerator order had not shown up. I told him we would be in shortly to get our refund and to make sure there would be someone present with the authority to process the refund. We arrived and everything was good. Before we left, my father asked Brian to give Jeff a message for him. He said he would.....(my father has purchased all of his appliances from Tracy's since Montgomery Wards went out of business). He said to let Jeff know that he had a hard time believing that Jeff/Tracy's would treat a loyal customer and Veteran this way. That immediately struck a nerve with Brian and immediately said "well, have you ever given it a thought that maybe it's not Tracy's fault for the problem? REALLY? Is that any way to speak to my father?! NOPE, sorry...no one speaks to my father in that manner and tone. I told him that it might happen once, but that it had happened to him 2 other times in the past 1.5 years (washer and stove) and he got cocky and told me to just leave. He said that he was going to make a note on our customer file that we weren't a good customer. I told him that he could tear up our customer file because it would be a cold day in hell before we would step foot in their showroom. He kept telling me to leave as I was helping my dad with the door. I told him that I would be leaving a horrible review for the way they do business. SO....my advice to anyone looking for an appliance or whatever.....DO NOT go to Tracy's. Their showroom is so bare, it looks like they are on their way out of business. Don't take the chance and pay up front only to possibly be surprised their doors may be closed before you get your order. I have never had an experience like this. No wonder their parking lot is always empty! read more

This is my recent experience with Tracy's AppliancesYa just can't make this stuff up, My husband and I have heard similar stories from other customers. I am still in shock about this... The Absolute worst customer service ever!! Due to all the big box stores was having issues getting product in in a timely manner. This last March, we went into this small local family business. wanting to support. Tracy's is the only local one to us. Very welcoming. Henry the sales guy was kind and knowledgeable. Placed an Appliance package.frig/dbl oven range/hood/dishwasher All GE.. I am very meticulous about my questions in detail.. To make sure I get proper answers. The sales guy was very adamant that my appliance package would be in within 2 weeks...That everything I ordered was in stock at GE. I called to get an update 3 weeks later.. Henry assured me that they would be in the end of April first part of May.. I was ok with a bit of a delay. it happens. Come the end of May I call for an update. None of the salespeople know nothing ugh. Call back first week of June. Mr. Jeff Tracy answers the phone. assured me my range and hood were in store and my dish washer and frig would be in the 17 and 19th of June and would be delivered and installed by the end of June. . called back this last week, Lady stated that my package was on back order ugh. Called back a couple days later Mr. Tracy answers the phone... He was going to do some checking assured me my range and hood was in store. said he would return my call later in the day.. never got that call. So Yesterday I called... the young man was kind and went looking for my package.. never returned to my call.. Decided this was enough and went to the store. The 2 young men working looked everywhere for my appliances .. Not a single one of them was in store!! I was livid. I told them to call Mr. Tracy. they did. I got on the phone and confronted him. He had lied to me and gave me bogus information for 4 months. was not even apologetic. I decided to cancel my $7000 order and told him I was not going to leave the store until I had my $.. He had to call his sister (she does the business financing.) She was there within 15 min and wrote me a check. What is the Point in Lying to your customers and giving them Bogus information on a consistent basis? Zero Integrity Zero!!!! WHY? NO I DO NOT recommend this business. I was upset to the point in tears while there yesterday. I was beyond Patient!! Planning to head to BG to Home Depot instead WE stopped at Lowes and took my order sheet from Tracy's and asked the hard questions... Had an amazing sales guy!! got the exact same Appliance Package. And was $2000 less.. on top of that took home my range hood and dishwasher and range and frig will be delivered July 9th .. Yup in stock!! read more

I really appreciate the personal help that Jeff Tracy gave to me this past Sunday. I had been to Tracy's last Friday and the sales experience didn't go so well. But after not being able to get any help deciding what dryer would fit in my home from Home Depot, Lowes and Miller's Corral. I called Tracy's Sunday and Jeff answered the phone and gave me his expert advise for 45 minutes. He was very helpful in every way. I gave him my old dryer, Model and Serial Number and he was able to go to the internet and look up the measurements so he knew what we were working with. I went Monday and purchased it and the guys that delivered it today were very considerate and experienced in every way, it fit perfectly. I will TRUST Tracy's from now on. I would tell you go there first when looking for appliances. read more

Just constant problems with this store, Jeff the owner really could careless about any issues you have, that filters down apparently. Do not get extended warranty, been trying to get washer repaired for 6 months. read more

Buyer beware ! Spent several thousand dollars less then four years ago and my appliances are junk .. they don't stand behind them .. there warranty you purchase is a joke and only covers certain parts .. that's not what the salesman led us to believe .. people say buy local and I say never again there ! Beware of lies and shit service read more

Staff was very knowledgeable and friendly. We were very pleased with our purchases. Large selection of name brand appliances. Will definitely go back!! read more

This company is great! They installed all our appliances in our last 3 homes. That's over 40 years of service and it all started with Harold and Margie who started the business. There dedication to service is why we have been loyal customers. read more

We have purchased all our kitchen and laundry appliances from Tracy's for over 25 years and more recently mattresses as well. We have always had first rate delivery as well as prompt and knowledgeable service. Additionally we've always received good advice and decent and fair price. An easy "5" rating. read more