We happened upon this location when we were out garage saling this summer and were pleasantly…read moresurprised! It's large, well lit and organized! I appreciate how the different rooms are categorized and everything isn't jumbled together! The prices are reasonable and the items we found were quality! The staff was approachable and friendly as well. Keep up the great work! We will be back when we visit the area again!

I'm originally from south eastern Michigan where thrift stores are everywhere and are often…read moremerchandised like a standard department store with thrifty items... The stores up north however are hard to come by... There are not as many and their inventory is lacking due to being in a less populated area... It is funny to see how the stock and type of stuff varies so much in different parts of the state. This thrift store is the best one that I have found in Northern Michigan not only is it extremely spacious... The store itself is extremely organized, and you can tell that the owners and staff take great pride in merchandising their product in a way that is easy to shop and thoughtfully placed. I found it incredible how this business is operating I went today for the first time and it is senior day so the deals are very deep and the line is wrapped around the building! It seems like this building was once a mom and pop shop style department store because there are various rooms that organize each department even still with it being a thrift store this location have less furniture and clothing but all the other items are in great supply. Ifound a few great deals and left knowing that I will be back I highly recommend this store if you are into Thrifting and looking for a gift or even a vintage find.

Nice store, very helpful will and have recommended it to friends, go there to get sleep help. Great…read moreselection. Easy to get to. Fair prices.

Great prices and great selection! Very helpful staff....Worth the drive from Houghton Lake.read more

They've always been extremely helpful to me and have gone out of their way to help me find the best…read moreproduct for the best price. You can't ask for more!

I was trying to finish my Christmas shopping. A salesperson came up and said "are you finding…read moreeverything dear". If there's one thing I can't stand it is the use of terms like dear. sweetie, honey... it is rude, condescending, and very unprofessional! I responded with "DEAR, I am just looking". This women continued using way too familiar, condescending names. Why can't stores tell their employees to stop this rude behavior? Needless to say, I left without purchasing anything. I will never return to this store.

Jane Smith has been helping me for years. I highly recommend her. She's always very friendly and…read morehelpful.

Called this place to get a ring re-sized. I told them exactly what I had, an attached bridal set -…read more2 rings, that needed to go a size up. They quoted me $50. When I went in, they charged me $65.. ok.. They also said it would take "up to 2 weeks" for me to get my ring back. After 2 1/2 weeks of not hearing from them, I called to get an update.. the lady on the phone said "oh, I don't know why they would have told you 2 weeks.. our jeweler went out of town this week, so it's going to be more like 3/4 weeks." Awesome. Then, when I finally get my ring back, I noticed it's way off center! I went back and showed them and they denied they were at fault.. Buyer beware! Trust me, it is worth the drive to go somewhere not only cheaper, but more reliable than here!

I visited The Loft to exchange a pair of pants that had a ripped seam. I was delightfully greeted…read moreby 2 managers as I walked in, and as I showed the rip to one of them, without hesitation she grabbed the same pair of pants in the same color and size and effortlessly exchanged them. Wanting to shop around more, she kept them up front for me. Later she came by asking if I left my phone at the counter. After clarifying that it was mine, she went to the front and grabbed it to return it to me. She happily took my clothes and started a fitting room for me. As I was checking out, she happily called the Visa gift card number (even though it was more work on her part) and put a necklace I bought in a small separate plastic bag so it wouldn't catch on one of my skirts inside. This is the kind of customer service everyone should receive in a retail store! 5 stars!

It has great variety, sizes and styles. I can buy for my 18 year old daughter and find something…read morefor myself as well. Great customer service too. Staff are attentive and knowledgeable. Prices are reasonable and affordable. It's a hidden gem but worth checking out.

I took my nani here and the experience was very disappointing. The stylist said she would give her…read morea deep conditioning after putting products in her hair that damaged it, her hair was perectly healthy, but that ruined it. We were charged $115, this left my nani's hair feeling dry and looking horrid. When we tried reaching out, there was no refund offered and the owner doesn't reach out.. It's upsetting because we trusted this place to take care of her hair, and instead it was a frustrating experience and they fried it making her look like a puff ball. DO NOT COME HERE

Walked in for a manicure when visiting the area. Made an appointment for 2 hours later so I…read moreexplored a little bit. Very clean and nicely designed salon. Came back at appointment time and was taken care of right away. Nice mani and conversation with Brie (spelling?). The salon was fairly busy for a Tuesday afternoon and stylists spent quite a bit of time with each client explaining what they could do and why. Would definitely come back next time in the area.

I love this boutique! I've been visiting since they opened. Always find things that appeal to my…read morestyle and my adult daughter's styles. The staff is super nice and very helpful! Highly recommend!

From the owner: Kayla started a women's clothing business out of her home in 2016, and opened the first retail…read morelocation in downtown West Branch in November 2018.

Every year, I stop at the Coach outlet and come out with with thing special.. great special and…read morebargains. Staff is always helpful pleasant, without hovering.