This place is great, if your looking for birds, small animals this is the place to go.they also 2…read moretimes a year a bird vet comes to there store, appt only.

My review is regarding a recent very upsetting, unprofessional experience that I had with this…read moreestablishment's soon to be new owner, Jeremy. I contacted this place because I had heard that they had birds there, with an avian vet that comes to visit routinely. I had been trying to re-home my elderly Mother's two budgie parakeets because where she moved to, she was not allowed to have them at her new residence. I did not want her birds to go to just anyone who might want to "try out" a couple parakeets, wanting to ensure that they would go to a safe, loving home, a home where the new owner would have prior and/or current experience with birds, so my search had gone on for some time now. To my initial delight, when I called and talked to Jeremy, he had stated that he, himself would love to take the birds and take them to his home to care from them as he has and enjoys birds. He said what seemed to be all the right things and I was so happy that the birds would go to a home where they would be well received and cared for, with a seemingly knowledgeable caretaker. The next step was lining up when to bring the birds to Jeremy. The initial call I made to him was before our winter blizzard, so I needed to wait until that passed, of course, and then wait a little longer for a warm, sunny day so the birds would not get chilled in transport. We finally had a sunny warm day, on a Saturday, in the forecast and agreed upon that day, mid afternoon, (he was aware) to meet up, for Jeremy to receive the budgies. Mid week I called and asked him if I should call when I was on my way over and he said that I would not need to do that as he planned to be there ALL day that Saturday. He mentioned that if he did step out, he would be right back. I pressed the calling ahead idea a little harder, explaining that I would be coming from an HOUR away and again, he agreed that he'd be there all day and there was no need to give a heads up before I took that long drive in. So, that sunny Saturday morning I woke up, cleaned both of the beautiful cages (that I was giving him free of charge, along with the birds) and loaded up the cages, the supplies and the birds into the vehicle and set out for the hour drive. Once I finally arrived there, appx 315 pm, a woman (I assume the current owner) asked how she could help me. I thanked her but said that I was meeting Jeremy to drop off my two budgies. She replied saying that she had not seen him all day and did not expect to as he was working at a physician's home, doing some work on his property! WHAT?!! I asked her to please call him and she complied. Jeremy, of course, did not answer. She said I could set the birds down and leave them. I was not about to do that. I knew then and there I would never be back. I didn't like the looks of the place, the smell and certainly not the NO SHOW after I drove an HOUR one way!! How so very unprofessional and inconsiderate of Jeremy. ... A few days later, I called to talk to him on the phone to express my disappointment and when he came to the phone and I told him who I was, he put the phone down on the counter and made me wait probably 8 minutes while I heard him talking to someone else! Once he got back on the phone I asked him why he did not show up as planned and I reiterated how he said that I did not need to call in advance to let him know I was on the way. He tried to say that he didn't know that he had to be there for me. Um, excuse me? We talked about this numerous times on prior phone calls, about meeting up. We never discussed a curb side drop off!! I would never do that. I reminded him that I drove an hour to get there and an hour home and put extra gas in my vehicle with today's gas prices. I did not use foul language or raise my voice at all (though it would have been warranted). He was very unsympathetic to all that I went through and blew me off completely. He even had the nerve to say, "at this point, I'm not gonna take the birds." Like I'd really give them to him now??!!! No way. He's not one to be trusted obviously or dependable. He actually ended up hanging up on me! Horrible. Just Horrible! I would not have even give this place one star, but I had to, in order for the review to post.

Great place to get pet supplies. They have so many different brands of pet foods and more.read more

Exotic little critters and dudes. I had no idea this place existed and decided to check it out I…read morereally like it.

This is the only place that I will shop for my fish or my Bearded Dragon that I purchased for him…read more The owner is extremely friend & helpful. He will go out of his way to answer any questions that you may have or need to know. If there is something that you want that he doesn't have in, he will do his best to get you what you wanted. I purchase all of my Food, Fish, Reptiles and maintenance products from here. He has extremely fair prices that are far better than the big box stores. If your looking for a good quality pet store, with great products and a friendly staff, this is the place to come. I won't shop any place else.

Ok, so I'm from Gaylord, MI and my huskies and I come here about once every other week or so (my…read moredogs would go daily if I let them). The store is ALWAYS competitively priced, the associates ALWAYS are incredibly nice and I usually always end up striking up a conversation with them because they are all just great, helpful, and down to Earth, and this store ALWAYS has everything I need and then some (at very fair prices). I have 3 huskies (2 of which go to the store with me as the third is old and never wants to go for rides) and they just LOVE going here. They always get lots of attention from the employees (one of which also has a husky and she always remembers us and always is so great to see!) and they also have given us lots of free samples of treats and foods. I also have 2 cats and I have discovered a few different treats that my picky old cat now loves and I was only able to discover these through their generous free samples for them. On Halloween I remember going there and they had all sorts of stuff they were giving for people AND pets and it's times like those and all the other times I've been helped here that made me realize that this isn't just another pet store. This is a place where everyone there honestly cares for your pets and because of that you will only get recommended the very best things to suit your individual needs. And it's also a place that your pet is not only welcomed, but loved!

I just wanted to give a shoutout to pets supplies plus in Gaylord! I was trying to get a new habit…read morefor my tortoise's no one will ship a 40 gallon reptile habitats. PetSmart has them but wouldn't price match because it's a different brand so I walked out of there called pet supplies plus and they will price match Petco. So I left my name and # to pick one up Thursday. The awesome employee called me back and asked if I could wait till next week cause there going on sale!!! Now that's customer Service!

Stores that have animals that greet you will always be my favorite! Excellent customer service and…read moreadorable pups. 10/10 recommend stopping in for all your pet needs, or if you're looking for a little gift for your pup that you left at home while you're on vacation. They have it all!

Awesome people and great everything for dogs! Will be on-line ordering from them! If you have fur a…read moreuse, give them a visit!

I've lived in metro-Detroit and several different states... this is the nicest Pet Supplies Plus…read moreI've ever been to and the baths are phenomenal. It seriously is such a nice store. My dog for some reason gets anxiety in the steel bathtubs seen at some stores. He was acting like he was at a Spa in this one. What an amazing addition to Traverse City!!!!

Great addition to the neighborhood, friendly people and tremendous inventory. I guess I'm a little…read morebiased since my son is the franchise owner. Must disclose that.

This store is fantastic! The staff are all so helpful and knowledgeable about their products. They…read morehave all the trendiest pet beds (Pendleton national parks series ) and the cutest clothes and THE best toys I've seen. They're really on top of what quality pet supplies are and they're worth the extra few dollars. I'm a first time puppy owner and my six month old labradoodle is as picky as I am about her food, unlike me though, she's underweight and I needed to find something she'd eat on a regular basis. Larissa was so helpful when I called and when I went into the store. She gave me a complimentary bag to try and reminded me that I needed to get some of her old food to gradually phase in (which had totally slipped my mind). I really appreciated her advice and expertise. Cannot recommend them enough. Seriously the toys are amazing there too.

Great knowledgeable service. They know me by name and are always ready to assist me. I recommend…read morethem to cat and dog families.

I have a big golden retriever that's very nervous so I rarely take him to be groomed . Animal House…read morestaff were very good with him. He came home smelling wonderful and his coat was shiny and clean! He's no longer afraid to go!

This store has a very attentive staff. Super willing to help and suggest based on your needs.read more