I had to bring my constant companion Shyla in yesterday after health issues forced me to put her…read moredown. The level of care and compassion we received was the best. Shy always panics at the vet and they offered to euthanize her in the car. I was given extra time with her and not rushed. When the time came Shyla left this world on her favorite blanket in my arms while I scratched her ears. She never knew and that means so much to me. I have been through this before and seen vets cold and heartless, forcing a dog to wear a muzzle or rushing without compassion. I would recommend this vet as the best I have ever seen in my 71 years with countless dogs (and one cat). My best friend left peace and that brings me comfort

Unfortunately I was forced with a horrible situation. My mom was being evicted and had to put her…read moreaggressive dog down and get older cat.I was told I could use a fund for people who can't afford to humanly put there animals down. But because we couldn't take the body's due to the ground still being frozen i got charged $500 !!! That my mom definitely didn't have nor did I .how horrible to lose an animal be homeless and they get charged a crazy amount.

I took my Cockatiel and African Grey Timnah to Dr Peck yesterday and was impressed by his honesty…read moreand straight forward talking. I have been going to Dr Jossens til she died and adored her too. Not many avian vets but Dr Peck is great.

The vet is very rude condescending and unprofessional. All they care about is money and not…read moreanimals. If I could give no stars I would.

We can't thank West Branch Vet. and Dr. Smith enough for seeing our dog Otis today for an emergency…read morevisit while camping. we thought for sure we were going to have to put him down. Thank goodness that wasn't the case. From the minute we walked in, to the minute we left we were treated exceptionally well and kind from everybody there. It was so appreciative. Thank You so much to all. Sincerely, Mr. & Mrs Baxter, and Otis

This Vet sent me a survey to fill out and I did just that, told them exactly how I felt on issues I…read morehad over the years with my (2) Boston Terriers and how I felt how they handled things with over charging me. One of the things was my one Boston's was bothering with her one ear. Called to get her in and they told me that would be a Urgent care appointment Ok so give me an appointment than I am told it is $30.00 more and they could not get me in for a week. So I am being charged more and have to wait a week WOW. The bill for them to tell me she had an ear infection with a test and medicine cost me $207.00. Another time took my Boston in to be fixed, she had just had her cycle and was just over it and did not bleed the whole day before or on the ride over there but when I was getting ready to eave her there she dropped ONE spot of blood on the table and was told because she did that it was ANOTHER $75.00. The list goes on so instead of calling me and discussing my issues on a survey that they sent me to fill out and answer honestly , they called and told me they were closing my account and I would have to take my dogs elsewhere. Well ya know what I am sure that there is another vet around that would love to take care of my dogs that would not come up with all these ridiculous added charges. So be very careful when you fill out THEIR survey because if you have complaints they don't want to hear them, they will just close your account. I am glad they did that, they are WAY overpriced anyways. Can't wait to hear their response on this survey and their lies to show they were in the right.

If you care about the health and well-being of your pet, DO NOT BRING THEM HERE!!! I have never…read morebefore seen such incompetence! And if you challenge their opinion with documented facts, they become extremely rude. Do NOT trust your precious pet in their care.

This may get lengthy! If I could leave no stars, that's exactly what I would do. To start, we've…read morebeen with this vet since 2019 and my family has been with them since the early 2000's. My dog was dealing with a few things so we called to make him an appointment. While making the appointment it was never mentioned we would be charged an emergency fee. We accepted the appointment given! Right there, they are knowingly taking people for their money. It was stated from the very beginning that we couldn't afford a high vet bill and to communicate any excess cost prior to doing any tests. Upon picking our dog up, we were given the total. It was a total of $410.25! My husband was able to pay part of that and that we would pay the remainder by the end of the week. When he got home, he said he has never felt so belittled and like he was something they stepped in because of the way they treated him. I receive a phone call today so I ask why we were charged an emergency fee when it was never stated that a fee would be charged. Their response while laughing was "Well you signed the paper." No where on the paper did it state "You will be charged an emergency fee" on top of a $15 dollar "day" fee. Mind you, if they said "If you accept the appointment for this day, it will include an emergency fee, but if you take an appointment next week, it won't." My husband and I have never felt so belittled by a business in our lives. The lady I spoke with said "I have 12 people that have mortgages, 2+ cars, can go buy groceries etc." We never said we weren't going to pay our balance. By the end of our phone call I requested our dogs medical records to take him elsewhere. When I went to pick them up, I told them their disrespect was the reason for going elsewhere and the response I got was "What you give is what you get." Moral of the story, take your pets anywhere other than here. Not one but two of the women working at the counter were nasty and disrespectful! For 4 years we have considered finding a different vet but have continued with South Shore due to being close to them. We're talking about a black lab, the most infectious, happy dogs has acted very skidish since we picked him up. This wasn't just this specific visit that they have been nasty, it's been many years of this! Now we will drive an hr for better care and it's cheaper! We are completely content with that! Our only regret is not doing so sooner! Then on top of it all, I get home and they didn't even give me all of my dogs records! I have informed those that I know that take their animals to said business and they won't be returning! To add, this was the Dr's wife that treated me like this! Keep that in mind when you decide where to take your pet(s)!! I'm not one to leave reviews, I forgive and forget but not this time! It is not about the best interest of your pet(s) here, it's about how much money can they get!

My wife and I both have had dogs all our lives. But we never took the time to train them properly…read more When our old dog died, we knew we wanted another dog or two. This time though, we wanted to train them. Our vet recommended Drop the Leash. I liked that Valeria came to our house, rather than taking the dogs out of their own safe environment. Within minutes of Valeria working with the pups, they were responding to her instructions. It just got better from there. We took the six week course and not only did my wife and I look forward to Valeria coming, so did the pups. The end results were more than we imagined. We continue to work with the pups, now that the official training is over. Drop the Leash gave us, and our pups, the tools to make our lives together better. When we decide we can't live without another dog, we will call Drop the Leash before we go to pick the dog up. I highly recommend calling Valeria for your new dogs or dogs that have happens you want to break. She will get the job done. Greg & Vickie Baker

From the owner: Welcome to Drop the Leash Dog Training, where our mission is to provide individuals with the…read moreeducation and tools they need to understand and positively influence their dog's behavior by taking into account the unique characteristics of each dog. By understanding the underlying causes of your dog's behavior and customizing training and interventions accordingly, I can help you provide personalized support for your companion to thrive. Providing online, virtual, on-demand video programs and consultations for all family dogs.

Still the best place to take your pets! Vince and go soon! Love Jake and all the members of OVC!…read moreKeep up the great work!

I was floored when I just called to make an appointment. Apparently they don't take new pets, so…read moreunless your pet is an established patient of theirs, they're not interested in your business. The receptionist was nice- and I've heard great things, but I guess I'll never know if they are worthy of 5 stars. This review is based purely on non availability.

A team that truly cares! Very impressed with all of the staff. Building is clean, able to get you…read morein right away!

the entire staff at Elk Rapids Animal Hospital are wonderful. They showed such kindness and…read morecompassion. We had a minor issue with our pet that was causing us to worry. They got us in the same day and resolved the issue in no time. Each member of the staff was warm, welcoming and compassionate. Highly recommend this facility for your pet.

The doctor and staff are wonderful! Always friendly and knowledgeable. Highly recommend them.read more

Very helpful staff and the owners treated me like family! 100% recommend for all your pets needsread more

I had to take my two guinea pigs to the vet because they needed a routine check up. Doctor Hall did…read morean amazing job checking their teeth, weight, ears, etc...! The only reason I am giving this 4 stars is because it was very expensive! $155 for checkups and nail trims! That is the only complaint that I have. Even though it was slightly pricey I will be taking my piggies back here! I think it is very worth the price!

Awful experience, hire people who actually know what their doing so more pets don't die…read more Took my kitten in Nova 6/20/2024 Dr.Krupsky was her "VET" sad excuse for one I think she may need to go back to the university. Anyway we came in to the vet due to her not feeling well the past 2 days, she had an incident with a dog where she had gotten bit in her lower abdomen. She told me she had an abscess that it was not that much of a concern. She took her temp and she was at 106 Wich is life threatening. She took no immediate action to help her. I also told her that she hasn't ate or drank anything in the past two days and they did nothing. No Ivs to renourish her nothing. She was clearly dehydrated due to the heat this week. But they didn't care. All they wanted is money they took exrays of her and a catogram I believe (scan of the lungs). I heard nova crying in the room with them as they were laughing. She came back with a little blood it looked like on a towel they had drained a little bit of the fluid in the abscess to see what it was. But all that did was make it bigger. They prescribed antibiotics for me to take home. They never said that she was in immediate danger. She died in my arms that night, there was nothing I could do I tried giving her CPR for a half an hour. The nearest vet was an hour and a half away and I was too late. I went In the next day obviously furious, the receptionist brought out the practice manager whatever that is. She brought me to a back room away from clients so they wouldn't know how poor of a job they did. I told told her everything that transpired the day prior. And told her that the doc had failed her. She proceeded to say and argue with me that it was not their fault and it wasn't their problem. " She could of died from something else, not related to the injury" No I'm pretty sure I knew if my cat was healthy or not before the incident you dumb fuck. She then proceeded to say you know this how "because of your vet degree" No sympathy at all for nova or accountability PLEASE DO NOT GO HERE ALL THEY CARE ABOUT IS MONEY AND THATS IT. PEOPLE ARE USELESS

Very good hometown vet! Reva can't wait to get in the door! Responsive office staff and experienced…read morevet for our local environment.

Greedy for money. They'll change the price on you. If you…read morehave a quote get it in writing and double check the price before you leave your pet, because it will be more than you expect when you go to pick them up.