Staff and doctor made me feel confident that they could treat my puppy. Explained everything well…read moreand in terms that I could easily understand. I am very happy and satisfied with the care Porter received. Everyone was great! What I appreciated most is that my puppy was seen and cared for from the minute we checked in. We felt prioritized, no waiting, which was so important considering his issues.

We drove over a hour to take our injured puppy to be seen, then waited for 2 1/2hrs to be seen…read more They gave him pain meds and sent us home. They claim his leg is broke. Hoping the email X-rays to me like they said they would so we can get a second opinion from our regular vet.

This clinic had been our favored one since the early 2020's. When Covid hit the rails it became…read morevery difficult for each of us, not only the Veternarians. Underdtandably, services changed a bit. However, Covid isn't the issue any longer. It is the take over of the clinics by the "high dollar rollers". These folks now run the show and if you are not among the rich and famous, your pet is going to suffer greatly. Monetarily, I am not flush for funds, sorry about that, but should my pet now suffer the ravages of this deep pocket atmosphere? Maybe we can develope a Medicaid club for pets? If there is anyone out there who may add funds to a pet's care, let us know. Ray, is suffering and this vet has turned a deaf ear to his needs until I come up with at least $995 - $1200 for possible care. Yes, I've offered even $250 to examine his prolapse, no luck here though. Yes, the June 21, 2024 review says it all now. Hope these employees sleep well while the world of animals joins the failing compassion of our health care systems, both human and animals included. The Burgei Family of Roscommon

You Are In GOOD HANDS with this Veterinary Clinic!!!…read more For seven years my Golden Retriever has had terrible scabbing and skin conditions in the Summertime. Two other Veterinarians kept prescribing Prednisone and immune system booster shots, I've been told "It's from Swimming, Food allergies, deficient immune system etc etc etc" My Mechanic told me of Roscommon Veterinary Clinc.He said they were the most through Vet he had been to. Ruger had his worst year this year and I was beside myself seeking answers for my Best Friend. The Doc took Scab samples and found a secondary skin infection. Then prescribed an Antibiotic and Apequil with a medicated shampoo. Two days later my Dog was a Happy Camper again and Fur is growing back in nicely just in time for Winter. I highly recommend you brings your Best Friend to this Veterinarian! Steve Moser

If you care about the health and well-being of your pet, DO NOT BRING THEM HERE!!! I have never…read morebefore seen such incompetence! And if you challenge their opinion with documented facts, they become extremely rude. Do NOT trust your precious pet in their care.

This may get lengthy! If I could leave no stars, that's exactly what I would do. To start, we've…read morebeen with this vet since 2019 and my family has been with them since the early 2000's. My dog was dealing with a few things so we called to make him an appointment. While making the appointment it was never mentioned we would be charged an emergency fee. We accepted the appointment given! Right there, they are knowingly taking people for their money. It was stated from the very beginning that we couldn't afford a high vet bill and to communicate any excess cost prior to doing any tests. Upon picking our dog up, we were given the total. It was a total of $410.25! My husband was able to pay part of that and that we would pay the remainder by the end of the week. When he got home, he said he has never felt so belittled and like he was something they stepped in because of the way they treated him. I receive a phone call today so I ask why we were charged an emergency fee when it was never stated that a fee would be charged. Their response while laughing was "Well you signed the paper." No where on the paper did it state "You will be charged an emergency fee" on top of a $15 dollar "day" fee. Mind you, if they said "If you accept the appointment for this day, it will include an emergency fee, but if you take an appointment next week, it won't." My husband and I have never felt so belittled by a business in our lives. The lady I spoke with said "I have 12 people that have mortgages, 2+ cars, can go buy groceries etc." We never said we weren't going to pay our balance. By the end of our phone call I requested our dogs medical records to take him elsewhere. When I went to pick them up, I told them their disrespect was the reason for going elsewhere and the response I got was "What you give is what you get." Moral of the story, take your pets anywhere other than here. Not one but two of the women working at the counter were nasty and disrespectful! For 4 years we have considered finding a different vet but have continued with South Shore due to being close to them. We're talking about a black lab, the most infectious, happy dogs has acted very skidish since we picked him up. This wasn't just this specific visit that they have been nasty, it's been many years of this! Now we will drive an hr for better care and it's cheaper! We are completely content with that! Our only regret is not doing so sooner! Then on top of it all, I get home and they didn't even give me all of my dogs records! I have informed those that I know that take their animals to said business and they won't be returning! To add, this was the Dr's wife that treated me like this! Keep that in mind when you decide where to take your pet(s)!! I'm not one to leave reviews, I forgive and forget but not this time! It is not about the best interest of your pet(s) here, it's about how much money can they get!

We can't thank West Branch Vet. and Dr. Smith enough for seeing our dog Otis today for an emergency…read morevisit while camping. we thought for sure we were going to have to put him down. Thank goodness that wasn't the case. From the minute we walked in, to the minute we left we were treated exceptionally well and kind from everybody there. It was so appreciative. Thank You so much to all. Sincerely, Mr. & Mrs Baxter, and Otis

This Vet sent me a survey to fill out and I did just that, told them exactly how I felt on issues I…read morehad over the years with my (2) Boston Terriers and how I felt how they handled things with over charging me. One of the things was my one Boston's was bothering with her one ear. Called to get her in and they told me that would be a Urgent care appointment Ok so give me an appointment than I am told it is $30.00 more and they could not get me in for a week. So I am being charged more and have to wait a week WOW. The bill for them to tell me she had an ear infection with a test and medicine cost me $207.00. Another time took my Boston in to be fixed, she had just had her cycle and was just over it and did not bleed the whole day before or on the ride over there but when I was getting ready to eave her there she dropped ONE spot of blood on the table and was told because she did that it was ANOTHER $75.00. The list goes on so instead of calling me and discussing my issues on a survey that they sent me to fill out and answer honestly , they called and told me they were closing my account and I would have to take my dogs elsewhere. Well ya know what I am sure that there is another vet around that would love to take care of my dogs that would not come up with all these ridiculous added charges. So be very careful when you fill out THEIR survey because if you have complaints they don't want to hear them, they will just close your account. I am glad they did that, they are WAY overpriced anyways. Can't wait to hear their response on this survey and their lies to show they were in the right.

A team that truly cares! Very impressed with all of the staff. Building is clean, able to get you…read morein right away!

the entire staff at Elk Rapids Animal Hospital are wonderful. They showed such kindness and…read morecompassion. We had a minor issue with our pet that was causing us to worry. They got us in the same day and resolved the issue in no time. Each member of the staff was warm, welcoming and compassionate. Highly recommend this facility for your pet.

Dropping our boy Hank off for the first time and everything went well.  We will be using you folks…read moreagain in the future.  (Hank The Tank says, "Woof.")

We needed to have our cat checked and they got us right in. The staff at the front desk were very…read morecourteous and helpful. The vet was excellent with us and spent plenty of time with us. I would highly recommend them

I have struggled finding a vet to trust with my senior diabetic dog and have finally found I think…read moreTHE best veterinarian out there. Dr . Dana Nelson is so awesome along with her VetTech Azley. Very intelligent and personable. Makes great the contact and understands the needs of me and my dog. I have never been so impressed by any healthcare worker. She's truly the best! Our assistant Azley was amazing as well and made me feel great she remembered my dog from last visits. The 2 are a great team and I will recommend them to anyone. I have lived in TC for 5 years and owned many pets and these are my favorite providers by far. Thanks so much Oakwood!

When my daughter's 10-lb wonderdog started experiencing abdominal pain, they got him in for…read moreobservation right away. Staff - including the vet -- were super communicative as well as being helpful to the patient himself. These folks are attentive, professional, and good at managing both animals and owners.

Best Veterinarians in the area, please for your pet's sake take them to the nicest place where…read morestaff treats you with kindness, and respect. When it comes time to send your best friend over the Rainbow bridge. I would want no one else performing this "last rights" day or night 24/7. Just call and if available I am sure you will be satisfied. Doctor assisted our family with 2 elderly dogs and two cats. One of the cats by choice was 19, but the other one was 18 and was dropped off at the farm house and lived in the barn all summer until the kids found her (Fuzzy) we called her, so she was older because she was an adult cat and already fixed. No one claimed her as we notified local vets and sheriff office of found pet. We also was down on savings one time and they let's us charge the bill for 30 days. Very very helpful, outstanding staff and Doctors, please visit you won't be sorry! KLH

While visiting the area I needed to take our Golden Retriever to get a cytopoint injection because…read moreshe was extremely itchy. I called Suttons Bay Animal Hospital and they scheduled the appointment for the following day. Dr. Kayla Piskorowski was the vet we saw and she was phenomenal. Caroline, our golden, isn't a fan of going to the vet but the way Dr. Piskorowski talked to her and examined her made her think she was just getting loved on and she didn't even realize she was seeing the vet. It was probably one of the vet experiences we've ever had and I would not hesitate to revisit that office again if we were ever in the area.

Ok, so I'm from Gaylord, MI and my huskies and I come here about once every other week or so (my…read moredogs would go daily if I let them). The store is ALWAYS competitively priced, the associates ALWAYS are incredibly nice and I usually always end up striking up a conversation with them because they are all just great, helpful, and down to Earth, and this store ALWAYS has everything I need and then some (at very fair prices). I have 3 huskies (2 of which go to the store with me as the third is old and never wants to go for rides) and they just LOVE going here. They always get lots of attention from the employees (one of which also has a husky and she always remembers us and always is so great to see!) and they also have given us lots of free samples of treats and foods. I also have 2 cats and I have discovered a few different treats that my picky old cat now loves and I was only able to discover these through their generous free samples for them. On Halloween I remember going there and they had all sorts of stuff they were giving for people AND pets and it's times like those and all the other times I've been helped here that made me realize that this isn't just another pet store. This is a place where everyone there honestly cares for your pets and because of that you will only get recommended the very best things to suit your individual needs. And it's also a place that your pet is not only welcomed, but loved!

I just wanted to give a shoutout to pets supplies plus in Gaylord! I was trying to get a new habit…read morefor my tortoise's no one will ship a 40 gallon reptile habitats. PetSmart has them but wouldn't price match because it's a different brand so I walked out of there called pet supplies plus and they will price match Petco. So I left my name and # to pick one up Thursday. The awesome employee called me back and asked if I could wait till next week cause there going on sale!!! Now that's customer Service!