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    Tractor Supply

    2.3 (3 reviews)
    Closed 9:00 am - 7:00 pm

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    PetSmart Grooming

    PetSmart Grooming

    (11 reviews)

    This little shop is a hidden gem among pet stores in the Roanoke area. It's in a strip mall that is…read moreconstantly undergoing change, but parking is a breeze compared to the other location at Valley View. The staff here is knowledgeable and helpful. They are all obviously pet lovers and give my Corgi lots of love and attention whenever we visit.

    I was told that Franklin Road PetSmart Grooming was better than Valley View, so I decided to try…read more I started off with Ashley H., and she did a good job. We had no major issues with communication and skill of grooming. I used her several times. Appointments were filled up quick. I had an appointment on Father's Day, since she was scheduled. Well, she called in sick a few hours prior to my appointment... unknown if really sick or not, but I could've made an appointment with other groomers, and I was disappointed. Then I made appointment with Kim J., and bad vibes immediately with ways that she communicated. She's from Northern Va... Let me say, that I have used many groomers before, and they always treat my pack kindly and gently. First off, the "helper" took my boy's harness and leash off, and gave back to me. THEN, the helper put a noose around my pup's neck and drug him back in the back room, like she was herding a head of wild cattle. I was furious, and I felt like taking my boy home and forget this groom, and even pay the cancel charge. It would've been worth it. Well he got in the back room, and copped an attitude. Who wouldn't??? So, when I got the bill, I had an up-charge of an extra $10, due to the fact my boy tried to bite her. The extra $10 was worth it, because they should've treated my boy better. Again, when they were bringing my baby back to me, they had the noose tight around his body. I voiced my anger in them not using the harness and leash, and the Northern VA "person" argued with me saying the noose was not around his neck. Well, the first time it was. When I was leaving, I apologized to my precious for bringing him to PetSmart, Franklin Road in the first place. I will not be using them no more. The groom was okay, but they do not handle my pack like they need to be treated.

    Petco

    Petco

    (16 reviews)

    I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

    Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

    Tractor Supply - petstore - Updated May 2026

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