Great customer service and store is clean and well stocked. Location is easy to get to.read more

My dogs have PTSD from not being socialized as pups and then they were in a barn fire. Rikki has…read morebeen grooming them since I got them, and has been simply amazing with them. She treats them so nicely and professionally. I can't say enough good about her. They visibly trembled when I first started bringing them in, but now they are so so much better! I adore her!

I bought a hamster that the worker said would NOT bite and would be very friendly, but the hamster…read morejust bit me which brought blood. And we didn't get a receipt. But when we called she said we couldn't do anything about it because we didn't have one.

Took our Shih Tzu to get groomed. Asked for shave all over (2nd shortest cut on chart). Said to…read moremake sure tail and face around mouth are shaved close. Got call that groomer had to leave and someone else will take over grooming. She asked what cut because other groomer didn't leave notes. So I repeated about the close shave face and tail 2nd closest shave all over. Went to pick up and she was shaved close everywhere but tail and face. Gave me 10% off, but wouldn't go ahead and finish cut. She now looks like a Scottish. Never again.

I love stopping by to pick up things for my pets. The staff is so nice and they really seem to love…read moreanimals. First pet store I've seen before hat actually gives animals a little more than just the bare needs. It's so nice that the guinea pigs and other rodents get fresh vegetables every day.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

This place either needs to be shut down or seriously renovated. I worked with aquatics for years,…read moreand this shop displays a terrible array of neglect and disinterest in its aquariums. Aside from that, there are "shop dogs" that wander freely during all hours. The dogs are not for sale. They are mostly tame, but relieve themselves all over the shop, leaving behind an unbearable odor. This might sound contrived, but I am suspicious of activity going on there. I owned two fire-belly frogs for a few years, and visited this shop only once for crickets. Upon purchase of said crickets, the owner/operator asked me if I needed anything *special*. I said no, that the crickets would do just fine and began to exit. The employee asked me in several different inflections if I didn't come in there for something more special, something not usually sold in stores. I have first hand accounts of other patrons experiencing the same kind of badgering and insistence. If you need pet supplies in the NRV, as much as I hate to say it, please go to PetSmart. There used to be a nice shop on West End, but it seems to be closed now.

A friend and I ventured over last week, excited to find a pet store in the area. After visiting…read morehowever, I'm torn between telling everyone to go and rescue the animals there and warning anyone & everyone to stay far, far away from this place. The last thing I wanna do is see them gain business, but the animals there -desperately- need rescuing. The place is dark, dingy, cramped & cluttered, w/too-small cages stacked on top of each other and everything from the facilities to the cages themselves in need of major upkeep, care & maintenance. I felt like I was going into a 3rd world black market animal seller (for food or for Heaven knows what I don't know..) when I walked in, and you can feel the desperation & despair of the animals, being forced to live in those bleary, squalid conditions. It was clear the critters themselves weren't getting the attention & care they needed, and the space itself was just.. extremely unsavory. I'm not against pet stores in general, so please don't mistake me for someone who'd review any pet store thusly.. but I do love animals, and that place just made me want to cry. After leaving "Classy Critters," I wish I could take every pet they had home with me; from the cockatoo to the tarantulas, right down to the ferrets & fish.. just so they wouldn't have to live there. :((( Sooo very, very NOT good...

They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.

The man decided that he was going to take his anger out on myself and my elderly mother. i went to…read morepet a rat that I may purchase and the next thing I know he is calling me rude and in front of my kids, from the time we walked in the door we were bothering him and he was just mean, this isn't the first time I have felt like a burden going to his store, but he proceeded to say a**hole in front of my 5 year old and my 9 year old while yelling at the top of his lungs at my elderly mother. I have never been so insulted, humiliated and now my daughter is upset and crying because her snake will have to wait for his food. And we have gotten boxed from then that we have had to sit outside due to them having roaches. it's disgusting! The building the animals conditions and his attitude are terrible we have also bought 3 different animals from them and each one died, they need to be shut down.

Not impressed at all. Kinda rude people. I guess I will just continue going to west Virginia pet…read morestores. Better selection, nice people, and better prices.

Clean and friendly store. If they don't have what your looking for in stock, just ask they'll order…read moreit for you.

I got my lovely ferret here, and he is just wonderful. They have a huge selection of cages and…read moreaccessories. The only thing that brings it down is I can't shake the feeling of being unwelcome. I know a lot of places probably have a shoplifting issue but there are ways to check for that without seeming rude.