I placed an order from this company online on Cyber Monday like 10 or 11pm and on Tuesday morning I…read moretried to cancel by email with any response until some how after it was shipped it was too late to cancel three days later, because it was already shipped, even though I could see it hadn't sent out for shipping yet until the 4th day. I ordered a Northface jacket that I'm not sure was authentic.......I took pictures.....so yet to see if I get a refund. It says in store credit only on the website. The package that received did not include return instructions at all. Will update later after I see what happens with my refund. Not Happy at all this was a gift for my grandson.

We had problems with paying. we unfortunately payed two times. they said they will help us if this…read morehappend. we have never heard from them. very bad services.

Couldn't ask for better service. Walked in needed some pants sooner rather than later and Charlie…read morewas able to get me squared away with a great deal and some great pants. Definitely my new go-to in Blacksburg, VA.

Orvis is an American, family-owned retail and mail-order business, founded in 1856 in Manchester,…read moreVermont, by Charles F. Orvis. It is the oldest mail-order retailer in the United States and a leader in fly fishing, hunting, and sporting goods. In the beginning Charles Orvis opened his shop to cater to wealthy tourists, quickly establishing a reputation for quality fly-fishing tackle, pioneering mail-order catalog sales. The company struggled and financially collapsed during the Great Depression. In 1939 businessman Dudley "Duckie" Corkran purchased the failing company for $4,500 and revitalized it. Under Corkran, Orvis expanded its product line to include clothing and opened its first retail store in 1941. In 1965, Leigh Perkins purchased Orvis and transformed it into a lifestyle brand. He diversified the product range to include hunting gear, apparel, and dog accessories, and pioneered customer acquisition techniques by exchanging mailing lists with other retailers. He also established the first U.S. fly-fishing school in 1966 and introduced sporting clays to America. Leigh Perkins passed leadership to his sons, Perk and Dave Perkins, and later to his grandson, Simon Perkins, in 2020, ensuring the company remained family-owned. The company has expanded into e-commerce and has launched innovative Rodeo technologies like the Helios, and continues its commitment to environmental stewardship through the Orvis-Endorsed programs and conservation initiatives. Today, Orvis is an international, multi-channel retailer with its corporate headquarters in Manchester, Vermont, and major operations in Roanoke, Virginia, and the United Kingdom. When I moved to Roanoke, the first gift that I received from a friend was an Orvis Weather Breaker Jacket. And though I still have it today, it is worn down and I thought it was about time I got a new one, because its one of my favorites and practical things to wear. So I headed to the Orvis store located in the heart of Downtown Roanoke, on Campbell Ave. Once there, a young gentleman greeted me and listened to what I was looking for. Then he showed me around and pointed out the jacket I was looking for, as well as several new items that would serve my need as well. He did a great job in following one of the company's core values that states: "Surprise & Delight Your Customer." He listened and built a relationship by being curious, personal, friendly & fun. He also earned credibility and trust by being open, honest & down to earth. And you could tell, he took pride in their products. When I asked him if they were having any Black Friday Sales this year, he told me he didn't know yet but that I could find some sales going on now in the company's website. When I asked him about a Bison Wallet they used to have, he showed what they had and was surprised they didn't have it on display but thought it might be coming in shortly and also suggested I look for it on their website. As we walked around the store, I was very impressed by its cleanliness, interior design, product display, and nice lighting treatment. All items were display to show their best. I also enjoyed viewing their fly-fishing equipment. After all, I have enjoyed fishing all my life and Saltwater Sport Fishing was my one of my favorite hobbies as I was growing up and being the youngest person to win the prestigious Yearly Cangrejos Yacht Club Fishing Tournament in Isla Verde, Puerto Rico by catching and landing a 403 lb Blue Martin after three and a half hours of struggling with him. In another occasion I also caught a 97 lb Bull Dolphin or Mahi-Mahi, also called Dorado, when I was even younger. I thanked the Orvis associate for his assistance and help, and promised to return on Black Friday to see what's going on there. I remember one year they had a roulette or something similar that gave you a discount of different amounts, depending what you picked. One at home I went to their website, found the sale the sales-associate was referring to and purchased the jacket I wanted to replace my worn down one. I highly recommend you visit this store if you're a local or a tourist. In it you will find nice, quality merchandise, and exceptional customer service, creating moments that exceed our expectations.

I was walking around downtown with my wife, dad, and son while we waited for it to be time to head…read moreout to the airport. Since it was Memorial Day most stores were closed. Not Orvis. My dad went in to look at some shirts. I had no intention of flouting anything but when I saw the style, which is similar to Colombia and other outdoors brands, I decided to try a few shirts on. I ended up buying two and my dad bought two as well. The employees at the store were very friendly and eager to help. As we left I noticed a sign outside where they offer free fly fishing 101 classes.

Tomas went above and beyond to help me pick out the right sizes, color pallets, and fit according…read moreto my needs. Not only a superb salesman, but an encouraging, warm presence! Big shoutout to him for all his help, and I will certainly be returning to this location!

Noah helped me yesterday. I needed 2 dress shirts. He also helped me find some slacks and was…read morewilling to look through the rack for my size.

I have purchased a suit; sports jacket and several shirts from R. Coffee and been very happy with…read morethe quality and the customer service. The staff gives excellent recommendations for the brands they have and of course the style and the fit. When I have a special occasion or need a new piece, they are the first place I visit.

After shopping with Rick for thirty five (35) years, the service that I have received since since…read moreRick and Will are no longer there has been less than satisfactory. I went in last week looking for a shirt for my husband to be told that "True Grit" no longer made this shirt and was directed to another shirt which I bought. I did ask if I could return and was told yes. I later looked up True Grit and found that they indeed still made the shirt and I was able to order which I did. When I went to return the shirt I had purchased, I was told that their system did not allow them to put the amount back on my card and I would have to take a store credit. This is not told to me when I asked is I could return and it is nowhere on the receipt that this is their practice. Now I have $300 on a charge card for a $150 shirt. If this is what there policy is, they need to tell you upfront or at the list print on the receipt. They could have offered a cash return knowing I was upset or at least get a new system that will allow them to credit your credit card.

After seeing the hello Roanoke post, we went to suit city for a sports coat. We went in yesterday…read moreevening around 6. There was an employee that was staring at his phone outside the entrance and when we walked into the store, he slowly walked in behind us, still staring at his phone. We looked around a little, noticeably confused, and after a few minutes, he looks up from his phone and asks what we're looking for. We told him and he just points over to the front corner, never offering to do a size check or ask any more details. He went right back to staring at his phone after answering. That video was deceiving unfortunately. Save your gas and go to men's wearhouse.

I'm a middle aged Black woman who went to Suit City today to find a vest for my teenaged grandson…read more I didn't like the tone of the middle aged man behind the counter. Whenever he spoke to us, his voice was sharp, almost commanding and he seemed to be rushing us, whereas I observed him speaking very mildly to a White male customer. After I purchased a vest for my grandson, I observed the man inspecting the dressing room that my grandson used to try on vests before he went to inspect the vest area, as though he suspected us of some kind of wrong doing. I will never spend my money there again. Suit City has definitely lost a customer.

Charlie Campbell at this store is amazing!! We didn't realize we forgot the garment bag with my…read morehusband's suit at home 250 miles away until we checked into the hotel at 9pm last night. We are attending a wedding at 3pm this afternoon and desperate to get clothes for both of us in time. Charlie got right to it and helped my husband pick out an incredible ensemble that is comfortable and sooooo sharp. Emergency tailoring? No problem. Fit in our budget? Charlie got us covered. Going back in an hour to pick it all up steam pressed and ready to go. Thanks, Charlie!!!

Unimpressive customer experience. No one offered to assist me, though some young chub offered…read moreunasked-for, condescending "advice" that I guess he thought was a witticism. I spent several hundred dollars here because I was in a rush to get some new appropriate clothes for an out of town wedding. I shouldn't have let my impatience get the better of me and went elsewhere. The sports jackets are cheap, and while the slacks are fine, the tailored pants cuffs didn't last past their first washing. Ridiculous. Nonexistent service. Inferior product. The worst tailoring I've ever seen. Avoid this place.