Terrible customer service, Don't go here.
I needed a PTO shaft and some other things for my tractor to hook up my bush hog, big mistake. i know im new to all this but they assured me that this $250 PTO shaft was right for my 80HP tractor, they looked it up on their computer and confirmed it, well it wasn't, sheared it in half within a hour (come to find out, that one was rated for 35HP) and of course they won't take it back. So some one else tells me that no one here would have said to use that one, and was sure i was confusing them with another store. I'm not to happy right now and should have walked away, but this guy assured me that this one that was $400 was the correct one, but there was a catch, this one had the 1-3/8 inch 6 spline quick disconnects on both ends (they don't sell the one i need anymore) i needed a 1-3/8 round bore with the shear pin on the other side, so he pulled a shear pin yoke one out ($60 for it)and said this would work, just had to take one of the ends off and put this one on, easy enough right, Nope, the bore size was right but U joint holes were smaller and wouldn't work, so i take them back. Manager comes up, i explain whats going on, first thing he says is "well thats not the right one, you need this one (by the way, it was the exact same one i had he was talking about) i said no, i want to return them, and of course they refused to take either of them back, said i installed them wrong (even though i showed them the U joint wouldn't fit) and paint was missing and couldn't resale them (they were still in like new condition) then i ask them what i'm suppose to do? manager says "nothing we can do sir, we don't sell those parts" OH really!!!!!, so now you're telling me this?? after i've spent some $700 on this crap you said would work that i can't use????? i was then asked to leave.... Go figure right, LOL
Being honest though, i did raise my voice a bit after the manager said "we don't sell those parts" didn't really mean to just happen'd, them playing the dumb game, giving me the runaround and me being out $700 with nothing to show for it kinda infuriated me a bit, so they were in the right for asking me to leave.
But If you go here, get what you need and get out, don't talk to anyone, they have no idea what they're doing and the managers will scam the heck out of you for every penny you have.
I would have saved money if i had just bought one from a tractor dealer in the first place that knew what they were doing and actually wanted to help, but noooooo, i tried to save a buck by going to this place thinking they knew what they were doing. Don't make the same mistake i made, go to Southern States, if they don't have everything you need, go to a tractor dealer or get it online.
Roanoke VA store on Gander Way, avoid this place like the plague, you have been warned.
UPDATE, so i ended up going to Blueridge Farm Center, they helped me find out what i had and got me the part i needed, very helpful. Come to find out, the shear pin yoke is a standard size, and the PTO shaft was a metric size, also it was a series 3, and the PTO shaft was a series 4, so they were never going to work together, even though they said it would, so be wary that you could be buying the wrong thing, cuz there's no stickers on anything telling you what it is, and no one there sure knows what it is, cares to help and won't take anything back.
So a good life lesson learned, don't go to tractor supply for anything tractor related, leave that to the professionals at Blueridge Farm Center of Buchanan and/or Boone tractor of Salem, they will actually help you and know their stuff.
2nd UPDATE, also try Agrisupply online, they have almost everything you'll need for your tractor, and at the best price. read more