I want to give huge props to #TSC #TractorSupplyCo. of #OakRidgeNC for going above and beyond to make an unfortunate situation right even though it was not their fault. I contacted customer service, the new store manager, Don, responded immediately, advised me fault did not matter, to bring the damaged and mangled product back for a full refund even though the original purchase was over 2 months old, even though admittedly MY DOG tore the kennel up, even though all I really wanted to know when I contacted customer service was how to get a hold of the manufacturer of the crate so that I could forward them pictures and make them aware of design flaw that allowed said crate to be completely destroyed in less than a month. Don said he would take care of notifying the maker, and I got a full refund of the purchase price. This was awesome and greatly appreciated! #customerservicedoesstillexist #happycustomer #greatjob read more