First visit. Could not find products on floor that were in the ad and had grill questions. Went…read moreto the "Help Desk" and lady said it wasn't her department. ??? Then needed to check on a sale item that was not show on sale on shelf nor in stock. She again told us it was not her area, that she doesn't put out pricing and told us we had to bring her the flyer to prove the item. Really?? We left after 5 minutes. This Ace is NOT the place.

I have only been at this location one other time before and my experience was not bad, but this one…read morewas so ridiculous it altered my perception of the store permanently. It is the day before Thanksgiving and as a last minute idea I decided to smoke my turkey using the Traeger turkey and brine pellet combo. I looked online and saw Ace carried the product and had it in stock so I placed the order online. After an hour or so I had not heard anything about being able to pick it up so I tried to call the store 19 times! I wish I was being sarcastic, but I am being literal. I got no answer any of the 19 calls, I called the corporate number to check on my order. They confirmed that the store was in fact OPEN, so there was no reason for them not to be answering. I was also ensured that my order was ready for pick up. I drove one hour to the location only to find out that the store closed at 1pm. Before I placed the order I checking google and their Facebook page to make sure they were open, which they were supposed to be. Apparently I was not the only one surprised by this because there were six other people that were attempting to enter the store while I was trying to understand this stupidity of this circumstance. I decided to call the corporate number to cancel my order and they were just as confused as be about them being closed. Apparently they also had no knowledge that one of their stores was closing early. They told me I should file a complaint. I typically would not complain about something like this because I understand that employees need time with their families for holidays, but to not make any update of this information in a location that a customer would look is completely ridiculous from a business point of view. If you are looking for any products they carry I can assure you there are more dependable and reliable places not too far from here. Do yourself a favor and just go somewhere else.

My first contact with this store was for a warranty repair on my Craftsman riding mower. I had to…read morepay the fee to have them pick it up and return it, but otherwise the repair was free. What I didn't like with that interaction was the fact that they returned my mower without letting me know they had returned it. Luckily, I have a Ring doorbell. I was notified of motion in my driveway. I went outside to look, and my mower was just sitting in my driveway in front of my garage door. They did not call me to tell me that they were on the way, and they did not ring my doorbell to let me know they were there to drop the mower off. I happened to be off work that day, and was able to move my mower inside my garage as soon as I knew it was there. If I hadn't been home, it would have sat there all day with the key in the ignition for anybody to steal. I'm just glad it wasn't raining out. My second contact with this store went much better. I needed to make a copy of my house key. Places like Lowe's and Walmart have moved to the key cutting kiosk, instead of having an employee do it. I prefer to have the hands on approach. I went to the back counter and handed the guy my key. He cut it for me, and I went to pay at the front register. I was happy to hear that it was only $3. Those kiosks charge about twice that much.

The local independent hardware store closest to me in the neighborhood. I stop here for stuff from…read moretime to time when I don't feel like driving to the big box retailer across town. Their selection may not be as deep as the big box guys, but they usually have what I'm looking for and at a fair price. Given that I don't have to drive very far is a big advantage for me. I'v had keys made here on more than one occassion and also some woodwork specialty tools, hardware and paint. The staff that I have worked with have all been friendly and professional. They have a large rental equipment section as well, although I've not used them, its nice to know its there if need be. 4 Stars - friendly service, a decent selection and competitive prices 01215

Online ordering was great...or so I thought…read more Clearly listed the number of items in stock for what I ordered. Placed over $200 in orders and was ready to go next morning by 9 am, within a few hours of opening, and notified in email they cancelled my order! Called the store and asked if the website had been wrong. Nope! They decided to not honor online orders and cancel them without notice after 5 pm. I have health issues and critically needed what was ordered. Asked for management who refused to speak to me about the situation. Poorly managed store, poor business practices, and rude staff. Will not give this or any Ace our business! They get 2 stars only because we were happy with the initial ordering experience. Otherwise it's be a 1.

Convenient location, store enlarged, employees are helpful, good inventory selection and reasonable…read moreprices

This is the perfect place to get hard ware stuff and my favorite part was going there as a kid and…read moregetting gumballs there.Great memories!

From the owner: we have a large stock of replacement parts for most brands…read moreof mowers

I am handicapped- use a walker. I hadn't been to Lowe's in Kernersville for quite a while, and was…read moreflabbergasted at the lack of customer support. I asked one person for an item location , he pointed "over there", and practically ran. I finally found another agent who got me to the correct location, but she walked away without offering help in locating the correct item. Definitely not the service that built Lowe's. It's sad!!

I came here for outdoor chair covers. They were pricey but no one else in Kernersville had them…read more This prepared our patio for the thunderstorms. There was no line and aisles are spacious. It's conveniently located near main Street.

This store is hit and miss with their customer service, mostly miss. I went in once because I…read moreneeded a kit to completely rebuild my toilet, not just replace the flapper. There were none on the shelf, but I could see a box of them up above the shelf. I asked a worker for help getting one, and he acted like I shouldn't be able to read the box and see the item number to know that was the product I was looking for. He begrudgingly got one down for me. I had bought my washer and dryer there. The belt on my dryer broke, so I went in to get a new one. I brought the broken one with me. I looked on the aisle and could only find one that looked too short. I asked the guy working appliances for help, in case I just missed the belt I needed. He hands me the same belt I had been looking at and tells me it is the right one for my model of dryer. I asked if we could take it out of the cardboard band to check that it was the right length, he said yes. We laid my broken one next to the new one, and it was clear that the new one was several inches shorter. I told the guy I didn't think it was the right one, but he assured me that this was the belt that every model from that brand used, and that my old belt probably just stretched out. I was skeptical, but bought it anyway and took it home to install on my dryer. Try as I might, I could not get that belt on, because it was way too short to loop around the drum and the motor. I returned it, and ended up buying the correct belt from a local small appliance repair shop. Another time, I was looking for the stuff to put shelves up in my house. The guy I asked for help told me that he could cut the track for the shelving to fit the short space I needed. Another worker came up and asked him what he was doing. He told them he was cutting the track, and the other worker told him he couldn't do that. I asked what other products they had to be able to put shelves up, and they tried to sell me their custom built storage system. I said no thanks and walked away. I wandered the store for a bit and finally found the aisle that had the utility brackets. I grabbed a stack of them and headed to lumber to get some boards for the shelves. Why did neither of those guys point me to those brackets? Last year I went in to get some grass seed. They had two aisles next to each other closed off in the garden center, including the one with the grass seed. I stood around waiting for them to finish what they were doing. One of the workers noticed me and asked what I was looking for. I told him grass seed. They worked for a bit more then moved the barrier to open the one aisle, but left the grass seed aisle closed, then they left. I looked down the aisle to see if maybe something was unstable on a shelf or something, necessitating them keeping the aisle closed. I did not see any dangers, and there was not even a piece of equipment on that aisle. I got fed up with waiting, so I crouched down and made my way from the next aisle over to the back side of the grass seed and grabbed a bag from the back of the shelf.

Disappointing experience looking for an outdoor trash bin. We found the area of the warehouse where…read morethey were supposed to be, it was even labeled as such, but the area was filled with dollies instead. After going to the outdoor area and asking for help we were shown to a sad little area with a handful to choose from. The one that we liked, there were two available, and they were both crusted in grime. Another employee later told us that they are stored outside until they are brought into the warehouse. The one that was slightly less dirty had a warped lid. Even though it was a pain to leave empty handed and go to another store, we decided it probably couldn't get much worse and would be worth it to check elsewhere (and we were glad we did).