First impression, first visit, people are Rude. Act as if you're inconveniencing them. Tone, body language, they act like they don't want to be there.
Second impression, second visit, they close at Noon on Saturday. I find this out as I return to pick up my item that I left at "first impression" and walk in at 11:50 to be told, "we're closing." I was only there to Pick up my item! Still couldn't help, as they "had to close"
I work 8-6 Mon-Fri, so Saturday's are my only chance to get to this place because they're not open past 6:00, only now to find out they don't want you there even when there's still 10 min left for them to be open, hence you being an inconvenience to them.
3rd impression, I arrive early today, Saturday, well before noon, to only find a sign on the door saying they're Closed due to the 4th of July and won't open again until the 13th. I completely understand people have vacations, but how about you UPDATE YOUR WEBSITE, so customers like me don't have to drive that far only to find out they're closed from a piece of paper.
Once I'm able to pick up my item, there won't be another impression. Sadly I was told by others this is how they operate with the attitude and no sense of urgency, but I ignored based on they're the one place around that apparently repair a certain brand. It's like they know this and operate that way. More than frustrated. read more